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Orange Email will close on 31 May 2017. Find out what this means for you and how to get set up with an alternative email address.
If you're having problems sending or receiving emails with other addresses, there are a number of things you can check to fix the issue:
Most email problems are caused by incorrect settings.
You'll find help setting up your email program here for a Home Broadband email address.
If you've reset your password (for example to check your account online), you may be prompted to enter your password while checking email. Simply enter your new password.
Or, it can help to reset your password. You'll find more help with this in the guide forgotten home broadband username or password for your account and email.
If you need to send email away from your EE internet connection (e.g. broadband or mobile) you may experience problems sending mail using port 25. Try changing your email settings to:
If you continue to experience problems, contact the support team of the service provider you're connecting to the Internet with. They may be able to provide alternative settings and any steps needed to register your email address.
Alternatively you can check your email using our Webmail service (opens a new window).
You may find that your security software is preventing you from sending or receiving emails. If you've recently installed a firewall or updated your anti-virus software, this can cause problems. For example the software might:
If you think this could be causing your problem, speak with the support team of your security software. For example:
Sometimes people send emails that are too large for your email program to download. Try logging in to our Webmail service to see if there are any large emails that could be causing the problem. If there are, you can read and then delete the message to fix the problem. The person who sent the files can perhaps find another way to pass you the files.
You can check your Orange, Wanadoo, Freeserve or fsmail email using the Orange webmail service:
http://email.orange.co.uk (opens in a new window or tab)
Simply enter your email address and password and click log in. It will look like one of the examples below:
Tip: if a message saying only secure content is displayed, select to show all content.
You'll find more help in our guide to signing in to webmail.
Looking for help with your orange.net email? You'll find more help in our guide to Orange email.
You can check your email using our Webmail service (opens a new window).
Simply enter your broadband email address or username and password and click log in.
If you're getting an error, try our tips below to help fix the problem:
If you're entering an incorrect username or password, you'll see the message Sorry, the details you entered weren't recognised. Please try again or Your email address or password are not recognised.
If you're prompted with a message saying only secure content is displayed, select to show all content.
If you're using a work computer in your office or at home, it could be that your IT department doesn't allow you to use our webmail service. Try speaking with your IT support team for more help.
To use our webmail service, you'll need cookies to be enabled in your browser. If not, you'll see the message Please sign in to use this service. You must have cookies enabled.
You might get a blank white page after logging in. Try waiting a minute for the page to load.
If the page doesn't load, close the browser and trying again.
As a last resort, you may need to delete cookies on your computer or reset your browser.
We used to suspend accounts if they weren't used to access the internet, even when you were checking your account email. We don't do this anymore.
For example email@example.com, wanadoo.co.uk, freeserve.co.uk, fsnet.co.uk, fslife.co.uk, fsbusiness.co.uk.
You chose (or were given) your username when you first registered for broadband. We sent them in a welcome email to your preferred email address.
If you can't find your welcome email, the tips below will help:
Remember - you'll need to enable cookies on your device or computer.
If our username tips haven't worked, try resetting your password online. To do this:
If you get an error while trying to reset your password, give us a call - we'll be happy to help.
Your fsmail username is the same as your @fsmail email address. For example, firstname.lastname@example.org.
If you're entering your @fsmail username or password incorrectly, you'll get the error your email address or password are not recognised.
Remember - for all our webmail email services, you'll need to enable cookies on your device or computer.
To reset your fsmail.net account password go to the @fsmail password reset page.
You'll be asked for answers to the security questions you entered when signing up for the service. This includes the postcode you entered at the time you signed up.
If you can't remember answers to your security questions or your account has been deleted, we're afraid you won't be able to get access.