Follow our step-by-step guides to help you get up and running with EE.
Apple Mac - set up a wireless connection
Before you start
To connect using wireless, you'll need your router's wireless network name and wireless password. You'll find these printed on a sticker on the bottom or back of most routers, as seen in the example below.
It can also help to:
- Move close to your router while setting up the connection
- Unplug an Ethernet cable (if you've already set up a wired connection)
Connect to your router
To connect an Apple Mac to your router, follow the steps below:
- Click on the AirPort icon in your Mac's menu bar
- A list of wireless networks will be shown in the network list
- Select your wireless network - in the example below ours is 5GHz-EE-1a2b3c - you'll find yours printed on your router
- If you can't see any wireless networks, try moving closer to your router and check it's turned on
- You'll be prompted to enter your password - this is your wireless password which you'll also find printed on your router
- It may help to select the Show password option so you can see what you're typing
- AirPort will connect to your router
- Wait a few seconds - the AirPort icon will change to black (or black and grey)
Error after entering security key
If you get an error while trying to connect:
- Try setting up the connection again, checking you're entering your security key correctly. You'll need to enter the dash (-) if you have a Bright Box router.
- Restart your router and computer and then try to set up the connection again
Exclamation mark in AirPort icon
If you're connected to your router, but are unable to view web pages or use the Internet you may see an exclamation mark inside the AirPort icon. See one of our guides below to check if there's a problem with your broadband connection.