All the information you need for setting up and using the features on your EE home phone.
Home phone features
- Caller display
Want to know who is calling before you pick up your phone, just like your mobile phone? If you've got a compatible phone (most modern cordless phones do) or a caller display unit, you'll see the number pop up when your phone rings.
If you've added the caller into your phone's address book, it might even show their name. You phone's user guide will show you how.
If you miss a call, or want to know if somebody has called while you were out, simply dial 1471 from your Home Phone. You can even return the call by pressing 3 on your phone.
How much does it cost?
- Calling 1471 is free
- Pressing 3 to return the call costs 20p, plus the cost of your call
Can I hear more than the last number?
Sorry - it's only possible to hear the number of the last person to call. Our caller display feature (detailed above) may offer a solution?
If the caller withheld their number, you won't be able to hear who called.
- Withhold your number
When you make a phone call, the person you’re calling will be able to see your telephone number. They can do this using a phone or caller ID device. Alternatively after you’ve called, they could dial 1471 from a landline to hear your number.
Withhold your number
If you don’t want the person you’re calling to see your number, simply dial 141 before calling their number.
Always withhold your number
Sorry, but Always withhold your number is no longer available as a call feature. However you are still able to perform this function by manually dialling 141 before each call where this is required (as described above).
If you have one of our older plans and already have this feature active, then it's worth remembering that some people choose to block calls from withheld numbers.
If you have chosen this option and are having problems getting in touch with a friend, simply dial 1470 before calling their number. This will release your number and allow your call to connect (certain landline phones allow contact numbers to be stored, so to always show your number in these cases – simply store their number with the 1470 prefix).
- Call Barring instructions
Call Barring allows you to bar certain types of calls from being made from your phone and also allows you to bar incoming calls.
Before you start, ensure that the telephone you're using is set to tone dialling. If it doesn't have tone dialling or it's already set and is not accepting the barring then try another telephone.
Barring all calls to your phone:
To bar all incoming calls to your phone, dial *261#
To check whether Call Barring on all incoming calls is active, dial *#261#
To cancel barring all incoming calls, dial #261#
Barring calls from your phone:
To bar outgoing calls from your phone, dial *34code#. Use the relevant code from the table below.
To check whether Call Barring on outgoing calls is active, dial *#34#
To cancel barring on outgoing calls, dial #34code*PIN#.
Use the relevant code shown below.
The codes for outgoing Call Barring are as follows:
1 Bars almost all calls including BT Answer 1571 and Callminder. Cancelling this option also cancels any other options you've barred.
2 Bars national and international calls and calls tomobiles.
3 Bars international calls.
4 Bars all operator calls, BT Text ( text messages) and BT Text Direct 18001 and 18002.
5 Bars calls to numbers with a * or # in them (includes some calling features, but allows you to cancel this option).
7 Bars calls to premium rate numbers.
- For customers on certain exchanges, using 2 or 3 also bars premium rate services. After selecting this option, if you find that calls to premium rate services are barred and you do not want them to be, please call 0800 079 8586.
- Calls to messaging services using 1571 can be barred under outgoing call barring code 1. This is because calling 1571 may lead to a chargeable call. It is also essential to remember that calls can be made via an
operator unless they unless they are barred with code 4.
- Call Barring is not available to In Contact Plus customers.