Upgrades and cancellations
- Upgrading your plan
You can upgrade to a new 4GEE WiFi device or tablet and plan if you’ve got less than 45 days to go until your contract renewal date.
If you'd like to check, text Up to 150 from your EE phone (free of charge) and we'll text you back telling you whether you're eligible and explaining what to do next.
Reasons why you won’t be eligible for an upgrade:
- if you have more than 45 days remaining on your contract renewal date
- if your account has an outstanding debt on your 4GEE WiFi plan, you won’t be eligible for an upgrade until the outstanding amount is settled
Changing your plan
You can move to another price plan with a higher contract value if you’re more than three months into your contract.
How to upgrade your contract
Over the phone
Speak to our upgrades team by calling:
- 150 from an EE phone
- 08454 123662 from any phone
Find information on call costs and opening hours.
In an EE store
To upgrade in store, make sure you have your 4GEE WiFi number (this can be found at the top of your monthly bill).
Find your nearest EE store >
- Online shop
- Cancellations and returns