Network management

  • EE
  • Orange
  • T-Mobile

You can get on the internet in three ways with EE - on your phone, with mobile broadband, and via fixed broadband.

Sometimes - at busy times - we have to manage our internet traffic to make your browsing experience the best it can be. Read on for how we do this.

What is Network Traffic Management and how does it help you?

As the UK’s largest mobile operator, it’s important to us that our customers receive the best possible experience, which is why we’ve invested in building the biggest and fastest network in the country along with the UK’s first superfast mobile 4G network. But we know building bigger pipes alone are not enough to provide the best possible customer experience of our mobile network and that’s where traffic management comes in.

In the last five to ten years the way we use our phones has changed dramatically. When people first started using their phones to browse the internet it was only a small number of people checking their emails or quickly looking at a website. These types of activities only used very small amounts of bandwidth. (Think of the mobile internet as being one big pipe flowing with information. The bandwidth is the amount of the pipe being used at any one time).

However, with the massive popularity of smartphones and tablets and higher bandwidth streaming and video services that pipe can become more congested, which means everyone’s browsing experience can be affected.

We want to ensure that our customers’ network experience is optimized, so that as many people as possible can enjoy using their phones and tablets for doing the things they love. Traffic Management is a tool that allows us to prioritise certain types of internet traffic in busy times or areas, to ensure that a small number of people do not flood the network with data traffic at busy times. This may mean slowing down some services that consume a lot of bandwidth but are less time critical, like file sharing for example. We know that not everyone uses these types of services, so traffic management allows fairer access to the pipe for everyone and ensures that even during peak periods all our customers can get good internet speeds and make the most of their smartphones and tablets.

Internet on your phone

For details on our network management policy for mobile phones, download this document:

Network management for EE phones (.PDF 164KB)

Mobile broadband

For details on our network management policy for mobile broadband, download this document:

Network management for mobile broadband (.PDF 161KB)

Fixed broadband

For details on our network management policy for broadband, click here.

We aim to provide you with an excellent broadband experience at all times of the day, so we do manage our internet traffic according to certain rules at busy times.

Our priorities

Our aim is never to let you down when you're using your broadband for important things and when the quality of the connection needs to be top-notch. For example, when you're making a call on your second line (if you have one), when you're playing online and are just about to get to that next level, or if you're watching the latest episode of your favourite programme on iPlayer.

Our priority is to make sure everyone has stable access to the internet at all times. This prioritisation improves the quality and speed of broadband for more than 90% of our customers.

No blocks on legitimate usage

We don't block you from accessing anything legal online based on your usage, even if you're using our service heavily (provided you stay within any data caps on your plan).

We've had to block access on our fixed network to some filesharing sites which have been found by the courts to be illegal. We also block access to illegal websites identified by the Internet Watch Foundation.

Apart from this, the only thing we have in place for broadband that's even close to us blocking your access is an email setting that protects you against unsolicited emails, also known as spam.

Now, it may be that you'd like to restrict access to certain types of content. We play a very active role in child protection and safety in general. All EE Home Broadband customers get Norton Family protection. From a computer connected to EE Home Broadband, simply go to ee.co.uk/nortonfamily and follow the screens to Sign up and download Norton™ Family to your devices.

Also see our Content Lock service on mobile phones: Manage content lock.

Unlimited means unlimited

If you've got an unlimited broadband plan, we don't limit the amount of broadband you can use.

If you've got a broadband plan with a data allowance, for example 40GB, then what happens if you exceed this allowance is clearly explained in the information you received when you signed up to our broadband service, and in our terms and conditions.

More detail

We want to make sure you have all of the information you need to understand how we manage data on our network. To view these details, take a look at the Key Facts Indicator documents on network management linked to above.

We are also signatories to the Broadband Stakeholder Group (BSG) best practice guidelines on network management transparency, which means you can compare and evaluate what's on the market.

You can also see our latest Broadband code of practice. We've put this together to provide you with the latest information on our products, services and customer care policies, including how to contact us if you have any questions.

Orange offers two ways to access information, communication and entertainment services on the internet:

  • Orange mobile phone plans
  • Orange mobile broadband plans

These categories serve different needs and we tailor your internet experience accordingly.

We use EE's network and manage traffic in order to protect the network experience for all EE customers.

What is Network Traffic Management and how does it help you?

As the UK’s largest mobile operator, it’s important to us that our customers receive the best possible experience, which is why we’ve invested in building the biggest and fastest network in the country along with the UK’s first superfast mobile 4G network. But we know building bigger pipes alone are not enough to provide the best possible customer experience of our mobile network and that’s where traffic management comes in.

In the last five to ten years the way we use our phones has changed dramatically. When people first started using their phones to browse the internet it was only a small number of people checking their emails or quickly looking at a website. These types of activities only used very small amounts of bandwidth. (Think of the mobile internet as being one big pipe flowing with information. The bandwidth is the amount of the pipe being used at any one time).

However, with the massive popularity of smartphones and tablets and higher bandwidth streaming and video services that pipe can become more congested, which means everyone’s browsing experience can be affected.

We want to ensure that our customers’ network experience is optimized, so that as many people as possible can enjoy using their phones and tablets for doing the things they love. Traffic Management is a tool that allows us to prioritise certain types of internet traffic in busy times or areas, to ensure that a small number of people do not flood the network with data traffic at busy times. This may mean slowing down some services that consume a lot of bandwidth but are less time critical, like file sharing for example. We know that not everyone uses these types of services, so traffic management allows fairer access to the pipe for everyone and ensures that even during peak periods all our customers can get good internet speeds and make the most of their smartphones and tablets.

For further information about the network is managed, we provide an explanatory document. As signatories to the Broadband Stakeholders' Group (BSG) best practice guidelines on traffic management transparency, we are committed to providing this information to help you better understand how traffic management works.

There's one for handsets and one for mobile broadband.

T-Mobile offers two different ways to access information, communication and entertainment services on the internet:

  • T-Mobile mobile phone plans
  • T-Mobile mobile broadband plans

These categories serve different needs, so we tailor them your internet experience.

What is Network Traffic Management and how does it help you?

As the UK’s largest mobile operator, it’s important to us that our customers receive the best possible experience, which is why we’ve invested in building the biggest and fastest network in the country along with the UK’s first superfast mobile 4G network. But we know building bigger pipes alone are not enough to provide the best possible customer experience of our mobile network and that’s where traffic management comes in.

In the last five to ten years the way we use our phones has changed dramatically. When people first started using their phones to browse the internet it was only a small number of people checking their emails or quickly looking at a website. These types of activities only used very small amounts of bandwidth. (Think of the mobile internet as being one big pipe flowing with information. The bandwidth is the amount of the pipe being used at any one time).

However, with the massive popularity of smartphones and tablets and higher bandwidth streaming and video services that pipe can become more congested, which means everyone’s browsing experience can be affected.

We want to ensure that our customers’ network experience is optimized, so that as many people as possible can enjoy using their phones and tablets for doing the things they love. Traffic Management is a tool that allows us to prioritise certain types of internet traffic in busy times or areas, to ensure that a small number of people do not flood the network with data traffic at busy times. This may mean slowing down some services that consume a lot of bandwidth but are less time critical, like file sharing for example. We know that not everyone uses these types of services, so traffic management allows fairer access to the pipe for everyone and ensures that even during peak periods all our customers can get good internet speeds and make the most of their smartphones and tablets.

As signatories to the Broadband Stakeholders' Group (BSG) best practice guidelines on traffic management transparency, we’re committed to providing this information to help you better understand how traffic management works.

There's one for Handsets and one for Mobile Broadband.

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