Osprey from EE - Problems with connecting

  • EE
  • Orange
  • T-Mobile

Check your connection

If you're having trouble connecting, check the screen icons.

These will show which sort of connection you have: 4G, 3G plus, 3G or 2G. You'll need 4G, 3G plus or 3G to be get a WiFi connection.

WPS means WiFi Protected Setup which allows you to connect easily to your WiFi.

You can use our coverage checker to see the network that's available for the area you're in.

Data usage

If you still can't connect, make sure that you have enough data. You can easily find out how much data you have left remaining and if you need to buy more through My EE.

Find out more about your data usage by using My EE.

If you've run out of data, you can buy more - learn how by following these links for pay as you go customers or pay monthly customers.

You can also use Connection manager to view your connection and how many devices are using WiFi.

You are also able to launch a pop-up on a connected device by typing add-on.ee.co.uk if you have run out of data.

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