Follow our step-by-step guides to help you get up and running with EE.
Netgear router - restore factory settings
Resetting your Netgear router will clear all your settings and preferences. This includes your broadband username and password and in some cases will remove any security settings on your router. You might like to print this guide in case you lose your internet connection.
If you're happy to go ahead, here's how to reset your Netgear router.
Reset the router
- Make sure your router is plugged in and turned on
- Turn it on to its bottom
- Find a thin object that will fit easily in the hole - paper clips are ideal, pens tend not to work
- Insert the paper clip as far as it will go and hold - you should feel a button click
- At the same time as performing the steps above keep an eye on the lights on the front of the router
- The power light will go orange – keep pressing the button in
- After about eight seconds, the power light will go off, then flash red three times – you can now release the button
- The power light will go solid red, and the router will restart
- After about a minute, the Power light and WiFi light will be on solid green
Update broadband username and password
Next, update your broadband username and password to get you back online. To do this:
- Go to 192.168.0.1
- Enter the details below when asked to log in
- User name: admin
- Password: password
- The Netgear's admin pages will open
- If the router starts checking for new firmware, click Cancel
- Click Basic Settings under the Setup menu
- In the Login field, enter your broadband username – letters should be entered in lower case, and remember to add @fs at the end
- Enter the broadband password – remember password is not the same as Password or PaSsWoRd
- Click Apply - the page will refresh and your router will connect to the internet
Check wireless security settings
Turn your router upside down - if you see a sticker like the one below, your router is secure.
If not, set up wireless security on your router.