Siemens Router - Connection not working

Having problems viewing web pages? Perhaps you're unable to connect to your router? Is the DSL or Online light on your router flashing? We'll show you some simple steps you can try which fix most problems.


Turning it off and back on again

It's simple, but turning everything off and back on again really does fix most connection problems.

  • Flick the power switch off on the back of the router
  • Shut down your computer (or device)

Wait about 30 seconds, then turn everything back on. After a few minutes, check your connection again.


Check your landline phone is working

Start by checking your phone line is working OK.

  1. Plug a phone into the same filter as your Bright Box router is connected
  2. Listen for dial tone (or try to make a call)
  3. If you're unable to hear dial tone, or can hear a lot of noise on your phone line see our guide Home Phone - fixing faults
     

Account live?

If you're new to EE broadband, check your service is active by logging in to Your Account. Open the track your orders option.

If your connection has suddenly stopped working, log in to Your Account and check your bill. An outstanding balance may have stopped your broadband service from working. See paying your broadband bill if you think that has happended.
 

Is it plugged in and turned on?

From time to time, power switches can turn off, cables can work their way loose, or even find themselves in the wrong sockets.

Check everything is turned on, and connected to the correct socket. If you're unsure, see our set up guide.


Check your DSL light

Match your DSL light to these options:

Solid green light

DSL light on Siemens router on

Great start - all your cables are connected correctly.

Next step - check the Online light.


Flashing green

DSL light flashing on Siemens router

If you've already checked your broadband service is live and restarted your router:

  • Check cable set up. You'll find more help with this in your set up guide.
  • Check filter set up and internal wiring. You'll find more help with this in our filters and extension cable guide.


Check your online light

Solid or blinking green

Online light on Siemens router on

Great news - your broadband connection is working.

Next step - check you've got a working connection.


Off

Online light off on Siemens router

Make sure you've checked your broadband service is live and restarted your router.

Next, check your broadband username and password is entered correctly on your router.
 

Connection between your computer and router

You can check if you've got a working connection by going to the ee.co.uk website.

For help setting up a connection, see one of our guides below:

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