TG589 router - Wireless connection troubleshooting

Forgot your wireless key?

If you’ve changed the wireless settings manually and you don’t remember your settings, try one of the following:

  1. Use a computer that is already connected to your network.
    If none of your computers is connected to the wireless network, connect one with an Ethernet cable.
  2. Browse to the web interface.
  3. Click Wireless. The Wireless page appears.
  4. On the left menu, select the access point that you want to view.
  5. Under Access Point, you can find the network name (SSID) and wireless key (password)



The TG589 router does not appear in your wireless client’s access point list

  • make sure that the TG589 router wireless interface is enabled
      - browse to the TG589 router web interface
      - in the Wireless card header, make sure that the switch is
  • if the signal is low or not available, try to reposition the TG589 router for optimal performance
  • change the wireless channel

The TG589 router access point no longer available

If you were able to connect in the past, but can’t connect any more:

  • make sure the wireless client adapter is enabled (message like "radio on")
  • make sure  the wireless client is still using the correct wireless settings (network name (SSID), security settings)

Poor Wireless Connectivity or Range

Try the following:

  • check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition the TG589 router for optimal performance
  • change the wireless channel
  • use WPA(2)-PSK as encryption

Change the wireless channel

  1. Browse to the TG589 router web interface.
  2. Select Wireless. The Wireless page appears.
  3. In the Channel list under Interface, click a channel other than displayed in Current channel.
  4. Select Save.

Cannot connect via WPS

If you have trouble connecting your wireless client via WPS, try one of the following:

  • the WPS session only lasts 2 minutes, make sure to press the WPS button on both devices within this time slot
  • wait until the WPS LEDs of the TG589 router and other devices are off and then try again
  • move the devices closer to each other
  • make sure that WPS is enabled on the TG589 router. Follow these steps:
    a)    Browse to the TG589 router web interface.
    b)    Click Wireless. The Wireless page appears.
    c)    On the left menu, select the access point to which you want to connect using WPS.
    d)   In the upper-right corner, click show advanced.
    e)   Under Access Point, make sure that:
      -  Broadcast SSID is switched to .
      -  WPS is switched to .
      -  Security mode is not WEP.
    f)    If you made changes, select Save.

If the problem persists, configure your wireless client manually.

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