Microsoft Surface 3 - Restore or reset

 

If you're having trouble with your Surface 3, you may be able to restore or reset it to solve the problem.

Restore from a system restore point

This option takes your Surface back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app, driver, or Windows update. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.

Step 1: Press and hold (or right-click) Start Windows logo, and select Control Panel.
Step 2: In the search box in the upper-right corner, enter recovery.
Step 3: Select Recovery > Open System Restore > Next.
Step 4: Choose the restore point related to the problematic app, driver, or update and select Next > Finish.

Not seeing any restore points?

If you’re not seeing any restore points, try a reset to solve your problem. See Reset your Surface below.

Then make sure system protection is turned on. Here’s how:

Step 1: Press and hold (or right-click) Start Windows logo, and select Control Panel.
Step 2: In the search box in the upper-right corner, enter recovery.
Step 3: Select Recovery > Configure System Restore > Configure.
Step 4: Make sure Turn on system protection is selected.

Can’t boot into Windows?

If you can’t boot into Windows, you may be able to perform a system restore in Windows Recovery Environment. Here’s how:

Step 1: Boot your Surface using a USB recovery drive. Insert a bootable USB drive into the USB port on your Surface, then press and hold the volume-down button while you press and release the power button. When the Surface logo appears, release the volume-down button. 
 

 

The USB recovery drive must be formatted to FAT32 (not NTFS) to work correctly.

 

Step 2: When prompted, select the language and keyboard layout you want.
Step 3: Select Troubleshoot > Advanced Options > System Restore.
Step 4: If prompted for a recovery key, enter your recovery key.
Step 5:

Select the target operating system, and select Next.

Step 6:

Choose a restore point.

Step 7:

Select Next Finish.

Step 8:

When asked if you want to continue, select Yes.

After running system restore, you should be able to boot into Windows.

Reset your Surface

Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. Here’s how:

Step 1: Go to Start Windows logo, and select Settings > Update & security > Recovery.
Step 2: Under Reset this PC, select Get started and choose an option.

 

Option

What it does

Keep my files

This reinstalls Windows 10 but keeps your personal files and any apps that came with your PC. It removes:

  • Changes you made to settings
  • Apps and drivers you installed

 

Remove everything

This reinstalls Windows 10 and any apps that came with your PC. It removes:

  • Personal files
  • Changes you made to settings
  • Apps and drivers you installed
If you're planning to donate, recycle, or sell your Surface or send it in for replacement, use this option and choose to fully clean the drive. This might take an hour or two, but it makes it harder for other people to recover files you've removed.

 

Restore factory settings

This reinstalls the version of Windows that came on your Surface and any apps that came with it. It removes:

  • Personal files
  • Changes you made to settings
  • Apps and drivers you installed
This option isn't available on all devices.

 

 

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