Microsoft Surface 3 - Surface won't turn on or won't charge


First, check for things that might prevent your Surface or Windows from starting or the battery from charging.

Step 1:

Disconnect everything. Remove everything connected to your Surface and unplug the power cord from the electrical outlet. If you have a Surface Book, make sure the Clipboard is attached to the keyboard.

Step 2:

Check connectors. Check for any damage to your connectors and use a soft cloth to make sure the connectors and charging port are clean and free of debris.

Step 3:

Plug in your Surface. After checking the connectors, plug the power supply into a working electrical outlet first and then reconnect the power connector to the charging port on your Surface.

Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply.

Surface is designed to work best with the included power supply.

Test connections on USB charger


Step 4: Check the power connector light. Is the LED light on the power connector turned on?

Surface 3 power connector

  • If the light is off: You may need to replace your power supply.
  • If the light is flashing: Remove the power connector from your Surface and check again for damage or debris that could cause a bad connection. If the light continues to flash, you may need to replace the power supply.

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