I have a compatible device, but don't see a WiFi Calling setting in my menu
You may need to update to the latest version of your phone's software. Check our instructions page on how to do this for your phone.
My device is connected to WiFi, but I don’t see the WiFi Call indicator
If your WiFi signal isn’t strong enough or doesn’t have enough capacity to support a voice call, your phone won’t show the WiFi Call indicator – this can sometimes happen over busy connections.
If you have the problem when you’re at home, there may be a problem with your internet connection. Check by seeing if you can access the internet on your phone or other devices.
I’m experiencing poor call quality over WiFi Calling
To use WiFi calling we recommend a connection speed of 1mpbs. If you are still having problems It's likely your broadband service doesn’t have enough bandwidth to support WiFi Calling. It could be because your broadband speed is limited. Or you could be using the bandwidth to its limit by streaming movies or other activity. If you're using public WiFi, congestion or low bandwidth may affect call quality. You may need to check you are logged in correctly to access the WiFi as not all public WiFi hot spots will keep you logged in. If you continue to experience a poor connection, we recommend you turn off WiFi.
We have a broadband test you can use to test your broadband speed.
I can’t use WiFi Calling when abroad
Sorry, WiFi Calling isn’t available abroad at the moment.
I can’t change my settings for Call Waiting, Call Forwarding or Withhold Number when connected to WiFi Calling
You can’t activate these three services while you’re on WiFi Calling and without a mobile signal. A simple tip is to set them up beforehand - and they’ll work as normal. You can’t deactivate Call Forwarding while you’re using WiFi Calling, even when network coverage is available.