WiFi Calling

  • EE
  • Orange
  • T-Mobile

WiFi Calling lets you call and text - even if you don’t have a phone signal. Simply connect your phone to the WiFi network and use your phone as normal. It means you can phone and text in even more places. Use your WiFi network to make and receive calls, even if you don’t have signal. 

In this article you will find out:

Who can get WiFi Calling

Pay monthly and small business
New and existing customers on EE pay monthly plans and existing small business customers can get WiFi Calling.

Phones
To start WiFi Calling will work on the iPhone 6 and 6+. We’ll then roll it out to the iPhone 5s and 5c. And we’ll add more phones in the coming months.

Older iPhones running iOS8
We don’t plan to roll out WiFi Calling to the iPhone 4S or iPhone 5.

Setting up WiFi Calling

Keeping you informed
We're rolling out WiFi Calling to all our eligible customers with compatible phones - and we’ll send you a text when it’s set up for your phone. If you haven’t received a text yet, please be patient – calling us won’t speed up the process.

If you’ve got a text saying you have access to WiFi calling

Congratulations! You're almost ready to make and receive calls and texts over WiFi. There's just a few simple steps you need to follow first.

How it works

Calling and texting over WiFi Calling
You don’t need to download an app or plug anything in. Just call, text and MMS as normal whenever you see the WiFi Call indicator in the top left hand of your screen.

Moving out of WiFi coverage
When you move out of WiFi coverage your call will drop and you’ll need to call again once you have a mobile signal. Our engineers are working hard to stop calls dropping when they go between WiFi coverage and the EE network. This will be available later in in 2015.

Remembering the WiFi network
Once you’ve connected to a WiFi network it’ll connect automatically next time you use the service. So you only need to connect once at home.

Calling 999 on WiFi Calling
You can call the emergency services on 999, but they can’t identify your location. So you should use a fixed line phone for these calls and only use WiFi Calling as a last resort.

What you'll pay

Charges for calls and texts using WiFi Calling
There’s no change to your regular bill when you use WiFi Calling. Calls and texts come out of your monthly allowance. If you go over your allowances you’re charged at standard rates.

Data allowance
WiFi Calling won’t use up any of your EE data allowance – you’ll be using WiFi, rather than the EE network. And the amount of data it uses is tiny – a half hour call uses about 10MB compared to 700MB to download a movie.

Troubleshooting

I have a compatible device, but don't see a WiFi Calling setting in my menu
You need to update to the latest version of your operating software. Check our instructions page on how to do this.

My device is connected to WiFi, but I don’t see the WiFi Call indicator
If your WiFi signal isn’t strong enough or doesn’t have enough capacity to support a voice call, your phone won’t show the WiFi Calling indicator – this can happen in busy offices.

If you have the problem when you’re at home, there may be a problem with your internet connection. Check by seeing if you can access the internet on your phone or other devices.

I’m experiencing poor call quality over WiFi Calling
It's likely your broadband service doesn’t have enough bandwidth to support WiFi Calling. It could be because your broadband speed is limited. Or you could be using the bandwidth to its limit by streaming movies or other activity.If you're using public WiFi, congestion or low bandwidth may affect call quality. We recommend broadband upload and download speeds of a minimum of 1Mb down – 0.5Mb up – for a high quality WiFi Calling service.

We have a broadband test you can use.

I can’t use WiFi Calling when abroad
Sorry, WiFi Calling isn’t available abroad at the moment.

I can’t change my settings for Call Waiting, Call Forwarding or Withhold Number when connected to WiFi Calling
You can’t activate these three services while you’re on WiFi Calling and without a mobile signal. A simple tip is to set them up beforehand - and they’ll work as normal.  You can’t deactivate Call Forwarding while you’re using WiFi Calling, even when network coverage is available.

Service Activate on Mobile Network Activate on WiFi Work on Mobile Networks Work on WiFi Deactivate on Mobile Network Deactivate on WiFi
Call Waiting Y N Y Y Y Y
Call Forwarding Y N Y Y Y N
Withhold Number Y N Y Y Y Y

WiFi Calling and other Apple devices using Connected
You can’t make and receive calls or texts using WiFi Calling on devices that are connected to your WiFi Calling handset.

Was this article helpful?

Thank you.

Thank you.

Thank you.

Thank you.

Thank you, now you can press any tab to choose why this article is not helpful.

Your response was sent. Thank you.