Most handsets allow you to block certain numbers from being able to call or send you texts. When activated callers will be diverted to your voicemail. Setting this up is easy, free to use, and varies depending on the handset you have.
Blocking calls: Typically you do this by opening the phone dialler, and going to the settings (or sometimes More) section. Look for a call blocking section where you can manage a list of numbers. Alternatively you may be able to do this from your call log by selecting the number or contact, and looking for a block option.
Blocking texts: Open the SMS messaging app, go to the more/ settings section and look for a block option. Alternatively open a message from a sender you want to block, go to the more/settings option and look for a block option. Note that other apps such as WhatsApp or Facebook messenger work independently, and you’ll need to set up a block from within those apps to prevent contact.
Here’s where to find the blocking options on some of our popular handsets:
iPhone: From the home screen open Phone, and find the number you want to block. Press the (i) button on the right hand side of the number and select 'block the caller' toward the bottom of the menu.
Samsung: From the home screen open Phone, select the number you want to block and press the Details button. Open the Menu icon (top right) and select Block number.
Sony: Open the contact you want to block and select the edit option. While you’re in edit mode select the more button and tick the 'all calls to voicemail' option. Note that you’ll need to create a contact for the number you want to block if it’s not in your contacts list
Google Pixel: From the home screen open Phone and select the Menu icon. Press settings, select Call Blocking and press Add a number and enter the phone number you want to block.
Windows: From the home screen open Phone, select the History tab, press the Menu and select Blocked Calls. Press Menu again, select Block list, press + and enter the phone number you want to block
Spam texts can be reported to us by forwarding the message to 7726
- reply STOP to the text message but only if you know the company that sent the text. More information on using the ‘STOP’ command can be found on the Phone-paid Services Authority website
- you should not reply to the text if you don’t know the company. If you reply to the message, the company will know the message was received and might send more messages
- you might receive text messages inviting you to call a premium rate number (numbers usually with a prefix of 090). You should not call the number unless you know the service that you are calling. To check the number you can use the Number Checker on the PSA website.