Ways to complain


If there’s something that you’re not happy with, we’d like to try and help you. 

If you want to call, use the telephone numbers below. You can also use this form

Please note: our form currently has a technical fault - we're working to get it fixed as quickly as possible.

In the meantime, you can call us or write to us. Full details are on this page.

We apologise for the inconvenience this may cause.

Online

You can also use this form

Please note: our form currently has a technical fault - we're working to get it fixed as quickly as possible.

In the meantime, you can call us or write to us. Full details are on this page.

We apologise for the inconvenience this may cause.

Write

Mobile customer or small business home 
broadband customers

Customer Services
EE
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Alternatively you can email us 
customerrelations@ee.co.uk
 

Don’t forget to include:

⁃ Your full name
⁃ Your full postal address
⁃ Your account number and/or mobile telephone number - and if you’re a home broadband customer your landline telephone number 
⁃ Please specify which brand you are on EE
  (mobile or home broadband), Orange or T-Mobile
⁃ Details of your complaint
⁃ An alternative daytime contact telephone number
 

 

Home Broadband customers
 

EE
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
Tyne And Wear
SR3 3XN

 

 

 

If you still don’t feel that your complaint has been resolved, please see our Complaints Code of Practice.