The environment

We care about the environment and actively manage our impact on it

How we're minimising our impact

We’re reducing the footprints we leave on the planet - and helping our customers do the same. We've set two bold environmental targets which we’re on track to meet:

  1. Carbon reduction: Reduce our carbon emissions by 50% by 2015, based on our 2010 baseline
  2. Waste management: Achieve 50% reduction in waste to landfill, based on our 2010 baseline

You can read more about what we’re doing to meet these targets below.

We also have a Safety and Sustainability policy, which you can download on the right. This policy ensures we work safely, protect the wellbeing of others and look after the environment too.

To help our customers reduce their environmental impact, we’ve improved our phone recycling offer and rolled it out across all our brands. The process is very simple: you drop your old phone off at your nearest store, and in return we send you a cheque in the post.

The scheme has been a great success: in 2011 107,186 phones were recycled through our stores.

In the future we’re looking to minimise the size of handset packaging, and plans are afoot to separate phone chargers from handsets to reduce hardware waste.

Building a responsible business

Our supply chain

We’re committed to working with responsible suppliers, and we strive to go beyond the basics.

Our communities

The communities where we operate are supported by our people and our business.

Getting connected

We're doing all we can to help everyone in the UK get online and make the most of being connected.