• Waste less, Save More.

    Trade in your old phone, tablet, console, watch, laptop or mac for us to securely refurbish or recycle and you could save on average £170.

Your trade in journey starts here. Search by make, model or IMEI below:

To find your IMEI type *#06# on your device

Top Traded In Devices

Want a new phone that doesn’t cost the earth? Get an average of £206 off when you trade in your old phone, tablet, watch or macbook. We’ll securely refurbish or recycle your device to keep it out of landfill and you can get cash, credit or money off your bill. And, because the UK’s best network is powered by 100% renewable energy,* you’re getting a great deal while saving the planet. Just another way that we’re taking steps today to build a better tomorrow.


*EE purchases renewable energy tariffs to power its UK stores, offices, and mobile network.

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Get a quote online in minutes for your device

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Trade in your phone, tablet or watch for free with our pre-paid envelope

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Get your well-deserved cash and experience hassle-free payment

It's just another way to get a great deal with the UK's most reliable network.

Or choose your product to trade in

Phones
Phones
Smart Watches
Smart Watches
Tablets
Tablets
Consoles
Tablets
MacBook
Tablets
Laptops
Tablets

Frequently Asked Questions
FAQ Search
About EE trade in +
Q: How do I sell my phone? +
A: If you want to find out how much you could make selling your old mobile, simply input your make, model or IMEI into the search box on our trade in homepage and pick your device from the results page. Select your device from the list and it will provide you with a quote value. We will send you a pre-paid envelope to put your device in and send it back to us. It’s that easy!
Q: What is an IMEI number? +
A: Your IMEI is a 15-digit number which is unique to your device. This can be found in a few places. - By dialling *#06# from your device - Some devices have 2 IMEIs – please use the IMEI 1
Q: What happens when I sell my phone to EE? +
A: The majority of devices traded in with EE go on to have a second life, either within the UK or in another country. Devices will either be cleaned & polished ready for re-sale or they may need a full refurbishment to bring them back to life. Any devices that are beyond repair, are responsibly recycled – no devices are sent to land fill.
Q: Why should I sell my phone to EE instead of selling it on eBay? +
A: When you trade in your device with EE, it’s a straightforward process and as long as the condition matches what you provided, we will pay the full value to your chosen bank account. We also don’t charge you commission for selling to us. We ensure that your device is securely data wiped before going back into the circular economy. If we’re not able to securely data wipe, we will physically destroy data bearing parts & responsibly recycle all components.
Q: What types of devices can I trade in using EE trade in? +
A: EE Trade In gives you cash for your old mobile phone, tablet or wearables. Search for your old device on our homepage to find out how much you could earn when you sell your old tech.
Q: Can I do a trade in in store +
A: Yes, you can do trade in’s in store but, if you want to do it all from the comfort of your home, click back to the homepage to start your trade in journey. To find out where your nearest store, please visit https://ee.co.uk/store-finder
Q: Who are Likewize? +
A: We are a tech protection and support company. We protect the customers of some of the world’s biggest brands, telco’s retailers and banks from tech disruption. When their tech goes wrong, we make it right. We are also a global company who specialise in trade in, so why not head over to the homepage where you can get started.
Q: What is checkmend? +
A: CheckMEND is the world's most comprehensive device checking system, that checks devices against a global database of lost or stolen devices.
Q: Can I upgrade to a new device and trade in my old one?+
A: Yes, when you upgrade with EE directly, you can trade in your old device at the same time . You can do this instore or over the phone. The trade in value will be applied to your bill as a monthly discount. Alternatively, you can trade in here , to get a BACs payment straight into your account.
Sending your device to EE trade in +
Q: How do I send my device? +
A: During your trade in journey, there are 2 options available to you. We can either send you a prepaid envelope which you can pop your device into. Alternatively, you can print the label off yourself and send in your own packaging. Please note that both options will require you to go to a post office. We recommend asking for a proof of postage for your records. We also recommend paying for additional coverage on devices with higher value.
Q: How should I prepare my device before sending it off? +
A: Before sending your trade in device to us, please make sure that all your data has been saved and backed up. Remove all security features such as iCloud and Google Lock, remove all pins and factory reset your device so that we can process your trade in as quickly as possible. Please also ensure that your device is fully charged.
Q: What do I do if my device is damaged or lost during shipping? +
A: Your device is covered up to a maximum value of £100 using the Likewize free postage label. If you have chosen to print your own postage label, please ensure you package your device adequately to prevent damage in transit. Should you need to raise a damage claim please contact our customer service team at eeconsumer.uk@likewize.com
Q: Do I need to send in any accessories with my trade in? +
A: Please don’t send any accessories with your trade in, we only need the device itself. Any accessories received aren’t able to be returned.
Receiving payment when you trade in your device +
Q: How long does it take to receive my trade in payment? +
A: Trade in payments are paid by BACS and we usually make payment within 3-5 days but once your device has been inspected we will email you with payment details.. So if you’re thinking “ I want to sell my phone “ why not start the process today by heading to our homepage.
Q: What payment options do you offer? +
A: When you sell your old mobile to EE, we make a BACS payment straight into your bank account.
Q: How long is my quote valid for? +
A: Your trade in quote is valid for 14 days. If you need a little more time, please email us at eeconsumer.uk@likewize.com and request a seven-day extension. If your device is received after your quote has expired, you will receive a revised offer based on the current mobile trade in value.
Q: Will I always receive the quoted value? +
A: If the device is the same condition as stated on your order & we have received the device within 14 days, then you will received the full quoted value. If the condition of the device differs to what’s included on your order, we will revise the offer we made. Should we revise the offer, we will notify you via email stating the reason for our revised offer – you can then choose to accept the new value or have your device back free of charge.
Q: Who do I contact if I haven’t received my payment? +
A: If you haven’t received payment for your trade in, or have any other questions please contact us at eeconsumer.uk@likewize.com where we will be able to resolve any queries you have.
Q: Will you return my device? +
A: If for any reason your quote changes, we will notify you by email with details. We will then give you an opportunity to have your device returned free of charge.
Need help removing iCloud/Google account? +
Q: How do I remove iCloud from my device? +
A: For IOS 15 & Above
Tap Settings > [your name].
Scroll down and tap Sign Out.
Enter your Apple ID password and tap Turn Off.
Go back to Settings.
Tap Transfer or Reset [Device] > Erase All Content and Settings.

A: For IOS 14 & below
Tap Settings > [your name].
Scroll down and tap Sign Out.
Enter your Apple ID password and tap Turn Off.
Go back to Settings.
Tap General > Reset > Erase All Content and Settings.
Q: How do I Remove a Google account from my device? +
A: Open your phone's Settings app.
Tap Passwords and accounts. If you don't see 'Accounts', tap Users and accounts.
Under ‘Accounts for’, tap the account that you want to remove and then Remove account.
To confirm, tap Remove account and then OK.
If this is the only Google Account on the phone, you'll need to enter your phone's pattern, PIN or password for security.
Support +
Cant find the answer you’re looking for? Contact us on eeconsumer.uk@likewize.com or call us on 0208 732 3798
Help trading in your laptop+
Q: How do I sell my laptop?+

A: Find out how much you can make from selling your laptop by simply inputting your laptops make, model and processor into our laptop trade in page. This will then provide you with a quote value. If you accept the quoted price, simply package up your laptop appropriately for shipping, print out the label we will send you, attach it to the package, and take it to a post office to send off. We recommend asking for a proof of postage for your records. We also recommend paying for additional coverage on devices with higher value as we only cover damages for up to £150.

Please make sure your laptop is fully charged before sending, this will help us get your money to you quicker!

Make sure you include your charger with the laptop as it is required to process the trade-in.

Q: Do I need to include any accessories with my laptop?+

A: Yes you need to include your laptop charger with your laptop that you are trading in.

Q: How to package my laptop?+

A: 1) Use soft packaging material such as bubble wrap to package your laptop. Ensure all sides are covered with bubble wrap.

2) We then recommend sealing the bubble wrap with tape to stop the laptop from moving. Then package the charger in the manner as the laptop.

3) Then place the devices into a box which is strong enough to survive transportation.

4) Make sure that any space around the laptop in the box is filled with enough bubble wrap to protect it from moving around inside the box.

5) The final step is to print out your label we will send you via email, apply it to the outside of the box and its ready to post at your nearest post office branch! We recommend asking for a proof of postage for your records. We also recommend paying for additional coverage on devices with higher value.

Q: Where do I post my laptop?+

A: To sell your laptop you will need to take it to a post office branch. To help, here’s how to find your local post office branch https://www.postoffice.co.uk/branch-finder.

Q: How do I find my laptop model?+

A: We have an in depth guide on how to find your laptops model on our laptop trade in guide linked here.

Q: How do I find my laptops processor?+

A: 1. Press on the Windows key on your keyboard and start typing System, choose System Information which will show Processor information with the name, number, and speed of the processor.

2. If the Windows key is not available on your keyboard, use your mouse, go to the Windows icon located on the bottom-left corner of your screen, right-click, and choose System. Look up the processor's name and number in the Processor information.

Q: How much can I sell my laptop for?+

A: The price we offer depends on a few factors including:

  • Make and Model
  • Age
  • Condition
  • Processor and generation
Q: Can I sell my laptop in any condition?+

A: We accept Laptops in any condition. Whether your Laptop is broken, damaged or old, we will still offer you a fair price for Laptop. However, the condition of your Laptop will affect the value we’re able to pay out.

Q: What will happen to my laptop?+

A: Depending on your laptops condition, we will either find a new home for it through our extensive network of resellers or work with our partners to responsibly recycle your device. 95% of the devices we receive find a new home – the rest, we recycle. We are an environmentally friendly way of getting rid of old tech whilst making you money!

Q: What laptops can I sell? +

A: We buy all well-known laptop manufacturers Including:

  • Sell HP laptops
  • Sell ASUS laptops
  • Sell Dell laptops
  • Sell Acer laptops
  • Sell Lenovo laptops
Help trading in your MacBook+
Q: How do I sell my MacBook?+

A: Find out how much you can make from selling your MacBook by simply input your MacBooks serial number into our MacBook trade in page. This will then provide you with a quote value. If you accept the quoted price, simply package up your MacBook appropriately for shipping, print out the label we will send you, attach it to the package and take it to a post office to send off. We recommend asking for a proof of postage for your records. We also recommend paying for additional coverage on devices with higher value as we only cover damages for up to £150 .

Please make sure your MacBook is fully charged before sending, this will help us get your money to you quicker!

Q: Do I need to include any accessories with my MacBook?+

A: No, unlike our laptop trade in, no accessories such as chargers are required for the trade in journey.

Q: How to package my MacBook?+

A: 1) Use soft packaging material such as bubble wrap to package your MacBook. Ensure all sides are covered with bubble wrap.

2) We then recommend sealing the bubble wrap with tape to stop the MacBook from moving.

3) Then place the MacBook into a box which is strong enough to survive transportation.

4) Make sure that any space around the MacBook in the box is filled with enough bubble wrap to protect it from moving around inside the box.

5) The final step to selling your MacBook is to print off your label and take your device to the post office to send off. We recommend asking for a proof of postage for your records. We also recommend paying for additional coverage on devices with higher value.

Q: Where do I post my MacBook?+

A: To sell your MacBook you will need to take it to a post office branch. To help, here’s how to find your local post office branch https://www.postoffice.co.uk/branch-finder.

Q: How do I find my MacBook serial number?+

A: On your Mac, choose Apple menu > About This Mac. Serial number will then be displayed.

Q: How much can I sell my MacBook for?+

A: The price we offer depends on a few factors including:

  • Model
  • Age
  • Condition
  • Processor
Q: Can I sell my MacBook in any condition?+

A: We accept MacBooks in any condition. Whether your MacBook is broken, damaged or old, we will still offer you a fair price for MacBook. However, the condition of your MacBook will affect the value we’re able to pay out.

Q: What will happen to my MacBook?+

A: Depending on your MacBooks condition, we will either find a new home for it through our extensive network of resellers or work with our partners to responsibly recycle your device. 95% of the devices we receive find a new home – the rest, we recycle. We are an environmentally friendly way of getting rid of old tech whilst making you money!

Q: Which MacBooks can I sell?+

A: We buy all well-known MacBooks:

  • Sell MacBook Air
  • Sell MacBook Pro
  • Sell Mac Desktop

Reasons to trade in with EE