1. Complaints code of practice
We want to give all our customers an excellent service but sometimes we might get it wrong. When we do, we want you to know how we can fix it. This booklet gives you information about our complaints handling process. It also includes an explanation of adjudication arrangements which provide a free of charge and independent way of resolving disputes. Read the Complaints code of practice here or download using the link below.
Download complaints code of practice >