Roaming with your T-Mobile phone

From the 1st July 2014 there are some changes to the costs to use your phone abroad.
This page summarises the new charges and how they affect you.

Costs to use your phone when you are in the EU are dropping.

This will affect the cost to make and receive calls back to the UK or to any international mobile or landline from any of the EU countries listed below. Prices effective from 1 July 2014.
Table 1
Service Inc VAT Ex VAT
Make a call
18.8p
15.6p
Receive a call
4.9p
4.1p
SMS
5.9p
4.9p
Data (per MB)
19.8p
16.5p
EU countries included are:

Europe Countries (VAT applicable):- Aaland Islands, Andorra, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cueta, Cyprus (excluding North Cyprus), Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Greece, Gibraltar, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Martinique, Moldova Malta, Monaco, Netherlands, Norway, Poland, Portugal, Réunion Island, Romania, Slovak Republic, Slovenia, Spain, Sweden, Saint Barthelemy, Saint Martin, San Marino, Vatican City

From the 1st July 2014 we are changing the cost to call countries outside of the EU when you are roaming within the EU. This means if you are in France and you call the USA then you will be charged the below rates.

A minimum one minute charge now applies, and calls are charged per minute thereafter. This means if your call lasts 30 seconds you will be charged for one minute. Prices effective from 1 July 2014.
Calls originating from: Inc VAT SMS. Inc VAT
Ireland, Isle of Man and Channel Islands
£1.20
50p
Europe 1 (VAT applicable)
£1.20
50p

Europe 1 Countries (VAT applicable):- Aaland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cueta, Cyprus (excluding North Cyprus), Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Saint Barthelemy, Saint Martin

Europe 1 Countries (Non-VAT):- Andorra, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Moldova, Norway, Réunion Island, San Marino, Vatican City

When you are in any of the European countries listed at the top of the page and you want to make calls or texts to international mobiles or landlines to any country outside of Europe they will be charged at the new rates in table 2. Receiving calls while you are in the EU will continue to stay at the rate of 4.9p a minute as above in table 1.

If you wish to discuss whether you are materially impacted by these changes then please contact us on 150.

Before you go

Check your phone is set up to use abroad

On a T-Mobile plan, you can check whether your phone is set up to be used abroad by giving us a call on 150.

You can either speak to one of our advisers or use the IVR (Interactive Voice Response) system.

If you use the IVR, select option 3, then 3.

Please note that some pay monthly customers may need to pay a deposit before roaming can be enabled.

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