All about cookies

We use cookies so you get the best experience from the EE site.

We think they're a good idea, but it's up to you whether you allow them or not.

Read our cookie policy here

What are cookies?

Cookies are tiny files saved to your computer when you visit websites.

If you decide you don't want cookies, you'll need to block them in your browser settings.

Why should I allow cookies?

There are some basic actions that require cookies, such as buying a phone online or using live chat.

For example, we use cookies for the following things:

  • remembering what's in your shopping basket
  • talking to you via live chat
  • logging in to Your EE
  • storing style preferences for your next visit
  • providing customised content and advertising

What if I block
cookies?

If you do decide to block cookies, you won't always be able to use all the features on our site.

For example, blocking cookies will prevent you from:

  • buying a phone online
  • logging in to Your EE
  • topping up or paying a bill online

If you still really, really want to block cookies, please follow the instructions below for your browser.

How can I block or allow cookies?

Choose your browser from the list of web and mobile browsers below and update your settings - it's that easy.

Web browsers

 

Microsoft Internet Explorer 6/7/8 (Window XP/Vista)

  1. Select Tools from the main task bar, then Internet Options.
  2. Click the Privacy tab.
  3. Choose the settings you want.
  4. Click OK.
 

Microsoft Internet Explorer 8/9 (Window 7)

  1. Click on the Settings cog icon (top right).
  2. Click on Internet Options.
  3. Click on Privacy and choose your options.
  4. Click Apply and then OK.
 

Google Chrome

  1. Click the spanner icon and select Options from the list.
  2. Click the Show advanced settings link.
  3. Click Content settings in the Privacy section.
  4. Choose the settings you want.
  5. Click OK to close.
 

Safari

  1. Choose Safari from the main task bar, then Preferences.
  2. Click the Privacy panel.
  3. Choose the settings you want.
  4. Click X to close.
 

Firefox

  1. Click tools from the main task bar, then options.
  2. Click the Privacy tab.
  3. Choose the settings you want.
  4. Click OK.

Mobile operating systems

 

iOS

  1. From the homescreen, choose Settings.
  2. Select Safari.
  3. Click Accept Cookies.
  4. Choose your preferred settings.
 

Android

  1. Start the browser application.
  2. Click the Menu button.
  3. Select the More option, then Settings.
  4. Tick or clear Accept cookies.
 

Windows Phone 7

  1. From the homescreen, click on the right arrow.
  2. Scoll down to Setting.
  3. Swipe across and select Internet Explorer.
  4. Tick or clear Accept cookies.