You can top up your phone credit by setting up card payments, by using My EE, by text, by phone or in a shop. You can also top up someone else's phone online.

How do I set up card payments for pay as you go or Flex?

The easiest way to buy your pay as you go packs, Flex plans or add-ons is to set up card payments. You can then choose to have your pack or plan renew automatically with card payments and you can get new add-ons whenever you need them.

If you're on a Flex plan, you only need to top up your credit if you want to use additional services (like pay by text, roaming outside of the EU or add-ons) - your plan renews automatically and takes payment from the credit or debit card set up in your account.

> Find out more about setting up card payments

How do I top up online?

Top up online through your My EE account:

We'll text you a reminder when your credit's running low.

How do I top up my credit by text?

If you've already registered a credit or debit card, you can top up by text.

Text the following details to 150 from your EE phone:

Please note: remember to include spaces between each set of digits.

We'll text you to confirm that your top-up has been successful.

Good to know:

You can easily register a card by going to My EE.

> Log in to My EE

How can I top up someone else's phone?

You can top up anyone's EE pay as you go or Flex plan phone. You'll need their number and a debit or credit card.

> Top up someone else's phone online

How do I top up my credit by phone?

You can top up by credit or debit card, top up someone else's phone or redeem an E-voucher by phone. We'll accept Visa, MasterCard and Maestro UK credit and debit cards as well as international credit or debit cards when you top up by phone.

1. call 150 from your EE device (free on a Flex plan, 25p per call on pay as you go if you choose to speak to an advisor)
2. choose Top Up and follow instructions

We'll ask you to set up a four-digit PIN code when you call for the first time. This will make topping up faster and more secure. To reset your PIN, simply call 150 from your EE phone and select the option to top up by card then follow the instructions.

You can pay your bill in a number of different ways.

Pay by Direct Debit

You can set up a Direct Debit in My EE.

You'll need to provide the following information:

• your name - exactly as it appears on your bank statement
• your bank or building society sort code and account number

Please note: you'll need to have paid off any outstanding balance on your account before you can set up or change a Direct Debit.

Pay by credit or debit card

There are two ways you can pay by card:

• log in to My EE
• log in to the My EE app

It's easy to pay by card in My EE (there's no charge) - just log in and follow the three easy steps.

If you need to add or remove a card, select Bills and payments > Make a payment, then scroll down to see the cards you're using and make a change.

We accept payment by the following card providers:

Visa, Visa Debit, MasterCard, American Express, Maestro

If you choose to pay by card, it's also worth remembering:

• you can only remove cards three months or more after they were added
• to add a new card you'll need to make a payment with it
• to change the expiry date on a card, you need to remove then re-add it
• you can't make a payment once your account has been closed

Pay by call or text

Coronavirus (Covid-19 update): Our lines are busier than usual right now. If your call isn't very urgent please use our online support.

Call us

• call 150 from your EE phone
• or call +44 (0) 7953 966 250 from any phone

Text us

You can text us if you've registered your credit or debit card in My EE.

Text these details to 150 from your EE phone:

1 - CR, followed by a space

2 - the last 4 digits of your card, followed by a space

3 - the amount you want to pay, followed by a space

4 - the security number on the back of your card

5 - e.g. CR 1234 5 321

6 - or try our new option, text PAY to 150 and follow the prompts. Please make sure you have your registered card with you.

If you pay by credit or debit card, it will appear as EE on your bank statement.

Pay by internet or telephone banking

If you pay by internet or telephone banking, please allow at least five working days for your payment to reach us. To make a payment to your mobile account:

• EE account number: 31012304
• EE sort code: 40-02-50
• payment reference: your EE account number

To make a payment from abroad, you'll need:

• SWIFT code: MIDLGB2110C
• IBAN: GB95MIDL40025031012304
• payment reference: your EE account number

If you pay by internet or telephone banking, it'll appear as EE on your bank statement.

Please note: You can only make payments by internet or telephone banking to your mobile account. This payment method is not available for home broadband accounts - any payments you make via this payment method will be credited to your mobile account only.

> Find out more about paying your home broadband bill

Pay by cheque

Make your cheque payable to EE and write the following on the back:

• your EE account number
• your mobile phone number

You'll also need to fill out the payment slip on the last page of your bill.

Send your payment slip and cheque to:

EE Limited
PO Box 238
SHEFFIELD
S98 1PS

Please don't send cash through the post. You'll need to allow at least five working days for your payment to reach us.

How can I check my bill has been paid?

You can check your bill online in My EE.

Please note that if you've paid by any method other than Direct Debit, you'll need to allow at least five working days for your payment to reach us.

Manage your account on the go 24/7:

> Download the My EE app

Our text service for pay as you go and Flex plans allows you to text keywords to 150 to quickly and easily manage your account when you can't get online. Plus all texts sent to and from 150 are free of charge, whether you're in the UK or EU.

What are general text services for pay as you go?

 

Service	Send to 150
Find out your telephone number	NUMBER
Check the status of your free Data Boost	BOOST
Check what data you've rolled over	ROLLOVER
Find out roaming rates	RO + country e.g. RO ITALY
Control diverts to your voicemail	VM ON or VM OFF
Check unlock status of your Apple phone	UNLOCK
Get a list of our most commonly used text services	HELP
Get a link to download the My EE app	APP

 

What are the pay as you go text services for balances, top-ups and payments?

 

Service	Send to 150
Get information on your remaining credit, allowances, packs, add-ons or free boosts	BALANCE
Top up with a voucher number	VO + 16-digit voucher number e.g. VO 1234567891234567
Top up with registered credit / debit card	CR + last four digits of your card + amount you want to pay (between £5 and £95) e.g. to top up £10 with card ending in 1234, text CR 1234 10
Link a new top up card	ETU + 13-digit top-up card number e.g. ETU 0123456789012
Ask for the last text message we sent you about card payments	CARD PAY
Ask for all the text messages we've sent you about card payments	CARD PAY ALL
Check if you've agreed to card payments for services on demand	CARD PAY STATUS
Find out how to top up via text	HELP TOP UP

 

> Find out more about setting up card payments and topping up

What are the text services for packs and add-ons?

 

Service	Send to 150
Get information on all packs available	ALL PACKS
Start another pack early	NOW
Get information on Talk focused packs	TALK
Get information on Data focused packs	DATA
Stop your current pack	STOP

 

Data focused packs

Data focused packs expire after 30 days. Whichever pack you choose, you'll also get unlimited texts.

COST	DATA	MINUTES	TEXT TO 150
£5 Pack	500MB	250	PACK05
£10 Pack	4GB	100	PACK10
£15 Pack	8GB	Unlimited	PACK15
£20 Pack	15GB	Unlimited	PACK20
£25 Pack	30GB	Unlimited	PACK25
£30 Pack	60GB	Unlimited	PACK30

 

Talk focused packs

The £1 Talk Pack expires after 7 days and also gives you 200 texts. The £10 Talk Pack expires after 30 days and also gives you unlimited texts.

COST	DATA	MINUTES	TEXT TO 150
£1 Talk Pack		100	TALK01
£10 Talk Pack	2GB	400	TALK10

 

> Find out more about pay as you go packs

What are the text services for add-ons?

 

Service	Send to 150
Get list of data, text or minutes add-ons	ADDONS
Get information on text add-ons	ADD TEXTS
Get information on minutes add-ons	ADD MINS
Get information on data add-ons	ADD DATA

 

> Find out more about pay as you go and Flex plan add-ons

What are the text services for Flex plans?

 

Service	Send to 150
Check remaining allowances, when your Flex plan renews and top-up credit	BALANCE
Find out how to top up via text	CREDIT
Find out how to get extra data via text	ADD DATA
Find out how to get extra minutes via text	ADD MINS
Get a list of available Flex plans	ALL PLANS
Top up with a voucher number	VO + 16-digit voucher number e.g. VO 1234567891234567
Check the status of your free Data Boost	BOOST
Check what data you've rolled over	ROLLOVER
Find out roaming rates	RO + country e.g. RO ITALY
Control diverts to your voicemail	VM ON or VM OFF
Check unlock status of your Apple phone	UNLOCK
Get a list of our most commonly used text services	HELP
Find out how to move to Pay As You Go	PAYG
Get help creating your My EE account and getting your plan up and running	REG
Get a link to download the My EE app	APP

 

> Find out more about Flex plans

I'm not yet registered for a My EE account. How do I register?

Registering for a My EE account is easy

If you have a pay monthly or pay as you go mobile account or a home broadband account, you can register for My EE.

Find out more about what you will need to register.

I'm already registered but can't log in. Why?

If you're having problems logging in:

1. make sure you are you logging in using the email you registered with
2. remember your password is case sensitive, so make sure you don't have caps lock on
3. don't worry if you've forgotten your password, you can easily reset it
4. if you're using an iOS device and are having issues with your PIN or fingerprint/face recognition, you will need to check your device's security settings
5. if you're using an android device and are having issues with your PIN or fingerprint recognition, you will need to check your device's security settings
6. if you've tried entering your username and password incorrectly too many times your account will temporarily locked
7. we may have blocked your account for security reasons, if so call us on 150 from your EE phone or 0800 079 8586 from a non-EE phone
   
8. if you didn't click the registration email link within 30 days, you'll need to register again
9. if you haven't logged in for 6 months then you will need to register again

What if my email is registered but I don't know my password?

No problem

> Simply reset your password on our login page

I've been locked out of my account, what do I do?

It's easy to unlock your account

Simply call 150 from your EE phone or 0800 079 8586 from a non-EE phone

You can register via the EE website or the My EE App

To register for My EE follow these 3 simple steps:

1. Create an account - enter your name, email address and a password. You'll use your email address and password to Log in
2. Confirm your account- we'll send you an email, open it and click the 'Verify you email address' link within 24 hours
3. Connect your account

Good to know

You won't need your account number to register for My EE unless you're a Home Broadband customer.

Where do I register for a My EE account?

Register for My EE

> Pop a few details into our registration page

Manage your account on the go, 24/7

Download the My EE app

App Store

for iPhone and iPad

Google Play

for Android devices

To connect your account

Mobile customers

1. Pay Monthly: add your EE mobile number plus bank account number and sort code, post code and last 4 digits of your debit/credit card
2. Pay as you Go: just enter your EE Mobile and we'll send you an Access code SMS

Broadband customers

If you have a broadband account you'll need:

1. a few personal details

   your name and contact email

2. your landline number OR billing account number

   you'll find these on your bill

3. some security information

   either your bank sort code or account number, or the last four digits of the long number on your debit or credit card

1) Pay any outstanding bills

Before setting up a Direct Debit, you need to make sure any outstanding bills are paid. Once this is done, you should be able to set up a Direct Debit.

Pay an outstanding bill >

2) Set up a Direct Debit

Online:

Complete our Direct Debit form >

Other ways to set up:

• call 150 from your EE phone
• call 07953 966 250 from any phone
• call +44 (0) 7953 966 250 if you're calling from abroad

More support for setting up a Direct Debit

Setting up Direct debit if your bank account requires more than one signature

We won't be able to set up a Direct Debit over the phone if your bank account requires more than one signature to set up a Direct Debit. Instead, please complete the Direct Debit mandate and return it to us by post.

Setting up Direct Debit if you've joined EE from Orange or T-Mobile

you don't have to do anything - we'll set up your Direct Debit and send you confirmation in the post.

Still need support?

Visit our Community: Ask, Answer, Learn, Share >

The My EE app helps you stay in control of your pay monthly, pay as you go or 4GEE WiFi plans.

It provides useful info and tools to manage your account, including usage breakdowns and FAQs. It's also somewhere you can buy add-ons like packs for calling abroad.

Find out more about the My EE app.

Manage your account on the go, 24/7

Download the My EE app for free, either:

1. from the App Store if you're an Apple user
2. from Google Play if you're on Android

Discover the benefits of the My EE app if you're:

1. a pay monthly customer
2. a pay as you go customer