Broadband Speed Explained

What broadband speed do I need?

This depends on what you want to do online. Streaming movies in HD or gaming needs the most bandwidth. Activities like browsing online and making video calls are manageable with less.

Browsing online and email

Browsing websites, sending emails, using social media

Recommended speed: above 10Mb/s

EE broadband deals that are great for you:

Standard broadband (avg. 11Mb/s)

Fibre broadband (avg. 36Mb/s)

Check availability

HD streaming and working from home

TV streaming in HD, working from home, 3+ household members

Recommended speed: 25-100Mb/s

EE broadband deals that are great for you:

Fibre broadband (avg. 36Mb/s)

Fibre Plus (avg. 74 Mb/s)

Full Fibre Max 100 (avg. 100Mb/s)

Check availability

Online gaming and big house shares

Online gaming, 5+ household members connected daily

Recommended speed:

100Mb/s and higher

EE broadband deals that are great for you:

Full Fibre Max 100 (avg. 100Mb/s)

Full Fibre Max 500 (avg. 500Mb/s)

Full Fibre Max Gigabit (avg. 900Mb/s)

Check availability

SEE YOUR EE BROADBAND DEALS

*The monthly price shown and all out of bundle charges and add-ons will increase from March every year by the Consumer Price Index rate of inflation published in January that year plus 3.9%. See ee.co.uk/increase for details.
The legal bit

Broadband

Broadband: 24 month minimum term applies. Subject to credit check and availability. Monthly charges assume online billing. Consumer plans only. £50 charge applies if new line required. Average speed based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. You own the router 14 days after activation. Our broadband terms apply, see ee.co.uk/terms

Data Boost Discount: Available to selected new and existing EE customers on a pay monthly handset plan or selected SIM only phone plans who also have an existing eligible BT Broadband Plan. Both accounts to be registered to the same account holder at the same address to benefit from a double data boost on their registered EE Plan. Double data applicable to all numbers registered on the EE account. Double data applied to core data allowance only. One eligible EE account per BT account. Consumer plans only. You can only have one double data offer per EE mobile account. If either the EE or BT account has an outstanding overdue balance, the double data will be removed. If you are no longer an eligible EE or BT customer, double data will be removed. No cash alternative. May take up to 24 hours to activate. For further information around data processing, please see our EE Privacy Policy or BT Privacy Policy.

With landline: See terms for calling add-ons.

Without landline: No landline calls service included. You will have no dial tone and will not be able to make or receive calls, including calls to emergency services.

Full Fibre Broadband: Only available without landline for customers living in premises enabled for full fibre from EE. Next-day activation available where an existing full fibre service is not in place. Orders must be placed before 1:30pm.

4GEE/5GEE Home Router: Indoor use only. Compatible laptop/tablet and 4G/5G coverage required, see ee.co.uk/why-ee/mobile-coverage. Available on 24 month minimum term or 30 day contract. Subject to credit check. Plans are for mobile internet in a fixed location. Supports up to 32 compatible devices. Signal range up to 30m. The more devices you have connected to your 4G/5GEE Home Router at the same time, the slower your internet connection will be. Access to our fastest available speeds. 4G/5G speeds depend on the location of your router (we recommend you place your router on or near a window sill), the number of users and plan. Equipment may be different from that shown. Further terms apply, see ee.co.uk/terms.

Fair Usage Policy: Unlimited Plans are for personal, non-commercial use only. We will consider usage above 1000GB/month to be non-personal use and have the right to apply traffic management controls to deprioritise your mobile traffic during busy periods or to move you to a business plan.

Switching to EE Broadband

How do I switch broadband provider and how easy is it?

Switching broadband should be easy. If you want to switch to EE, just enter your postcode and buy your new plan – and we’ll notify your current provider for you (unless you’re with Virgin Media).

If we’re late when activating your service, or if we miss your engineer appointment, you’ll automatically get compensation.

For more details, visit www.ee.co.uk/autocomp.

What if I need a new phone line?

If you need a new phone line, we'll let you know while you're making your order, and you can request an appointment for an engineer to install one. We'll be in touch as soon as this has been arranged for you. There will be an installation charge added to your first bill. A standard installation charge will apply.

How long does it take to switch broadband?

When and how to switch differs based on your current provider, and the type of broadband you want. For example, switching from Virgin Media to EE will need an engineer visit for a line switch. With EE, your new smart hub router and Quick Start Guide will arrive by post before your broadband switches over.

How do I get help with my broadband?

Our technical support experts are ready to answer any question you may have - that's if you can't find the answers on our comprehensive online help section first.

Is the broadband data allowance really unlimited?

Yes. Unlimited means unlimited. Customers on any unlimited home broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.

How long before broadband contract ends, can I switch?

You can switch broadband plans whenever but depending on your provider, you might need to pay a fee if you terminate your contract early.

Do I need to cancel my broadband before switching?

When switching to EE broadband, we’ll contact your provider for you if you’re on Sky, BT, Talk Talk or Plusnet. If you’re with Virgin Media, we’ll need to get your new line set up first and then you can cancel your current plan directly.

Are broadband providers worth switching?

Having good internet is a must. The type of broadband you can get depends more on where you live than your provider, but there are differences in average speeds and, of course, prices. Check your postcode now to see which EE broadband deals are available in your area.

Broadband Speed Explained

Browsing online and email

HD streaming and working from home

Online gaming and big house shares

SEE YOUR EE BROADBAND DEALS

Broadband

How do I switch broadband provider and how easy is it?

What if I need a new phone line?

How long does it take to switch broadband?

How do I get help with my broadband?

Is the broadband data allowance really unlimited?

How long before broadband contract ends, can I switch?

Do I need to cancel my broadband before switching?

Are broadband providers worth switching?