MOBILE VOICE RECORDING: WHY IT MAKES SENSE
MVR Enterprise gives you the power to record your workforce’s mobile phone calls with customers and store them securely and easily.
Voice recording isn’t new; helplines and call-centres across the country have been doing it for years, in order to enhance staff training or monitor call standards. Yet as business evolves, so does the need for new recording technology. We live in an age where work calls are not confined to landlines; quite the opposite in fact. Now, with MVR Enterprise, EE can help businesses stay ahead of this growing trend.
We’ve used existing technology to create MVR Enterprise; a cloud based voice-recording solution for those who work on the move, rather than at a call-desk. It’s the best way to collect accurate documentation of your phone calls, safely storing them so that the needs and concerns of customers and employees can be met.
Who could MVR Enterprise benefit?
If you’re a public sector service provider, MVR Enterprise will help you create call records, and can help you improve call standards within your mobile team.
If you’re a customer service manager, it can help improve your understanding of what customers are asking your employees, allowing you to enrich their training.
If you work as a sales manager, MVR Enterprise gives you the chance to check that your teams are regularly calling their accounts, so they’ll never miss an opportunity.
If you work in healthcare, voice recording can help you to raise the level of vigilance when discussing confidential information and keep customer satisfaction high with efficient call standards.
Finally, if you have employees who regularly work in the field, it’s an effective substitute for taking down notes during calls with clients or customers they may wish to refer back to later.
With MVR Enterprise, your organisation can:
- Securely store data in the cloud for extended periods of time, giving you flexibility
- Whitelist specific contacts or phone numbers to exclude them from recording
- Access all your recordings from Salesforce.com™, for even more convenience
Setting up MVR Enterprise couldn’t be easier. With no software or apps to download, it can be set up on any EE mobile phone, regardless of the make, model, or operating system. Why not get started now?