EMERGENCY SERVICES NETWORK

delivered by EE

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The UK's most comprehensive mobile rollout ever

The UK's most comprehensive mobile rollout ever

EE has been chosen by the Home Office to build the new critical 4G voice and data network for Britain’s Emergency Services.

Over 300,000 emergency services users, including Police, Fire & Rescue and Ambulance, will use the 4G voice and data services provided by the Emergency Services Network (ESN). It will also be used by government agencies and other first responders like Immigration Enforcement and inshore rescue services.

The EE 4G network is set to transform the country’s emergency services for the better, giving them cutting-edge communication technology to respond quickly to incidents in even the most rural and remote areas – helping to improve Public Safety.

Keeping emergency workers safe

Keeping emergency workers safe

Using our network, the ESN will provide secure and resilient mission-critical communications the emergency services can trust to keep them safe.

  • Ambulances sending vital patient data to hospitals so staff can prepare for a patient’s arrival
  • Police officers recording an arrest on body cams, and live streaming for assessment and support
  • Fire and rescue crews assessing burning buildings, based on digital blueprints on tablets and live helicopter camera footage.

Learn more about 4G and ESN

Frequently asked questions

Who can use the Emergency Services Network?

ESN is a dedicated network for use by Britain’s Emergency Services plus other authorised first responders. To check if your organisation is eligible, contact the Home Office Emergency Services Mobile Communications Programme or your ESN representative (OCiP for police, NFCC for fire, ARP for ambulance).

Who runs the ESN network?

The ESN is built on EE’s 4G network which we manage as part of our ESN contract with the Home Office, but it has a private core and additional end-to-end encryption capability built by the Home Office and other partners. 

When will the old emergency services’ radio network be switched off?

The Home Office will only switch off the existing radio network when all three emergency services have fully transitioned onto the ESN network.

How secure is the ESN network?

The ESN uses end-to-end encryption and follows rigorous Government security standards.

Can I connect to the ESN network with my EE phone or tablet?

No. Only special ESN SIMs configured for ESN network certified equipment can connect to the ESN.

How do I request access to the ESN?

Access to the ESN is granted by the Home Office and is coordinated via regional and national ESN implementation teams. Contact the Home Office Emergency Services Mobile Communications Programme for further details.

Where can I get more information about ESN?

Visit the Home Office ESMCP website for further details.