Connected Retail

Become as connected as your customers

Mobile is changing everything

Mobile technology is changing how businesses, such as retailers, banks and restaurants, interact with their customers, in-store and beyond. Using technology, customers seek a better, seamless experience across all channels:

  • 21% of shoppers try to get better deals using smartphones in-store
  • 43% read reviews
  • 31% compare  prices online

To encourage loyalty, businesses must create a unique experience for their customers, and communicate with them through mobile channels. 

Make your business totally mobile

Total Enterprise Mobility doesn’t mean just giving your workforce a smartphone, it also means using connectivity - mobile devices, applications, and data insights – to better engage with your customers. 

We’ve brought together unrivalled access to insight and data, vast tech experience, mobile devices and applications all over Public WiFi and our superfast network to help your business achieve total mobility in the superfast digital era.

Read more about Connected Retail >

At EE, we can help you:

Transform your customers' experience

Create a unique experience for your customers and communicate with them through mobile channels.

Make better operational decisions

Target your customers more accurately with extensive data and insight.

Improve employee efficiency

Make your workforce free to focus on customer service with tablets and customised apps with instant access to store, product, customer and competitor info.

Open up new revenue opportunities

Get insight into customers’ movements, journey patterns, demographic profiles and location-based digital behaviours to uncover new opportunities.

Looking for a connected retail solution?

 

Get in touch so we can tailor a solution for your organisation

0800 079 0888

 

Request a call back >

Already an EE customer? Call 158 from your phone, or contact your account manager.

We'll work with you to design your own bespoke solution

Public WiFi

Our bespoke solutions start with your fully managed branded Public WiFi service in store. Fast, reliable and compliant with the current regulation, we can quickly set you up just about anywhere.

Offering WiFi enables you to instantly improve your customers’ experience. And with EE’s unique real-time data capabilities, enhanced reporting and analytics, you can start getting to know your customers, and build a two-way relationship with them.

Insight and data

Public WiFi is critical to understanding your customers. Once installed, we can give you an instant access to powerful reports, analytics and dashboards. We’ll also analyse in-venue footfall and customer behaviour, mobile browsing behaviour, demographics of your WiFi users, and deliver insight around the Social Media, devices and operating systems customers are using.

As the UK’s largest communications company with over 26 million customers, EE also gets unrivalled network analytics called mData. From this anonymised and aggregated data, we get insight into customers’ movements, journey patterns, demographic profiles and location-based digital behaviours.

With access to mData analytics, you’ll be able to more effectively plan your retail locations and outdoor advertising, predict footfall, better manage your supply chain and gain a unique picture of the market and competitor landscape. You’ll even understand how far people have come and how they travelled to reach you.  

Targeted and personalised mobile marketing

Once you understand your customers, you can turn newly created digital channels, enabled by our Public WiFi solutions, into a powerful marketing communications platform enabling you to send targeted and personalised mobile messaging to your customers. Access to customer data in real-time means you can deliver targeted and personalised real-time communications.

We can deliver real-time communications in two ways:

Enterprise Messaging:
Allows businesses to run mobile messaging campaigns to your customers on a mass scale whenever they want. This straightforward tool can also be used to communicate with employees, helping you to improve the efficiency and productivity of your organisation.

Via In-store Location Marketing (with Wiforia):
By bringing together real-time data from Public WiFi and Wiforia’s customer engagement platform, which allows further identification of your customers, we can deliver highly targeted and personalised one-to-one communication to engage with your customers and increase sales.

Digital experience

Make your workforce totally mobile, and free to focus on customer service, by running tablets and customised internal apps with instant access to store, product, customer, competitor info that are also a quick point of sale. The same tablets can also become self-service terminals to ensure they have access to the info they need. And for peace of mind we can secure all devices and content with our Secure Mobility solutions.

We’ll help you enrich your customers’ experience in-store: Together with mobile shopping experts Wiforia, we can enable digital labels, make extra content available through QR codes or NFC technology; and even help you to deliver an augmented reality experience that lets customers try your products in a new exciting virtual way. All this delivers a totally connected experience that rewards your customers, and builds a relationship with your brand.

Together with our partner Mubaloo, an award-winning mobile applications developer, we can build customised apps or help you get the most out of your existing one. Through two-way interaction, apps not only enhance the in-store experience but also extend it out of store. They also allow you to maximise revenue from third parties and get one step ahead of your competitors. With Public WiFi in-store we can help you encourage customers to download and start using your app straight away.

Our latest innovations

Rapid Site

A fully managed service to get your new site connected within 3 working days.*

Connected Leisure

Transform the way your customers connect by providing a secure public WiFi network.

Connected Vehicle

Get every vehicle in your fleet connected with high speed internet inside and out.

Intelligent Messaging for Healthcare

Quickly and easily communicate with your patients.

Why EE

4G in more places than any other network

We're making sure that we provide the biggest 4G coverage for you.

Call and text with WiFi

No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.

Investing in our network

We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.

And ready for the future

We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.

Help & Support

Thinking about joining EE?

Call us on 0800 079 0888

Already with EE?

Call 158 from your EE phone, or contact your account manager.

Have a question?

Find the answer by
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Why choose EE?

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