Some important things to know
If you buy Insurance & Protection with a new device or at an upgrade, you can cancel this insurance at any time with no additional fees or charges. We will refund the part of the monthly premium paid for the number of days after we receive your cancellation instructions.
If you purchase Insurance & Protection at any other time, there is a 3 month minimum term at the start unless you cancel the cover within 14 days.
Full Cover or Damage Cover can be active for a maximum period of sixty months (five years). When you near the end of the sixty month period we’ll contact you to see if you’d like to purchase the product again.
If you upgrade your device your cover will end, and if you change your Service Plan, you should call us to check your insurance is still in place.
Insurance premiums are exempt from VAT and include Insurance Premium Tax at the current rate. You’ll be told the premium amount before you buy it, and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. All taxes are included in the above prices.”
Some restrictions apply to Next Day Replacement, which is not available to some post codes, and during bank holidays and exceptional circumstances (weather events).
The insurance element of Full Cover and Damage Cover is underwritten by Allianz Insurance plc. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. Subject to terms and conditions. Breakdown and all other features of Full Cover and Damage Cover will be provided by EE.