INSURANCE & PROTECTION

IF DISASTER STRIKES, IT’S BUSINESS AS USUAL

If disaster strikes it’s business as usual

If your mobile is your whole world, imagine how you’d feel if something happened to it. With Full Cover, if your device is lost, damaged, stolen or breaks down it's business as usual as you could get a replacement the next day. What’s more, you’re covered worldwide.

Full Cover gives you a lot more, too: including the Premium version of Lookout Mobile Security which protects your phone and personal data, and a special offers and discounts on accessories.

If you just want to protect your phone against cracks, smashes and spills, then Damage Cover could be for you.

We also make life simple: 100% of claims are handled over the phone.

If you take out cover for multiple devices you could get up to a 20% discount on the monthly cost.

What you'll get with our insurance products

The monthly cost will depend on what level of cover you choose and what device you have. The table below shows the range of monthly costs, and what’s included.

Full Cover (From £8 per month) Damage Cover (From £4 per month)
Next Day Replacement
Worldwide Cover For Damage
Worldwide Cover For Loss NO
Worldwide Cover For Theft NO
Premium Version of Lookout Mobile Security NO
Discounts on accessories NO
Next Day Replacement (You can get a free of charge next day replacement if your device develops a fault in the first 2 years. Not available for Apple products for the first 12 months or SIM only customers.) Geographical restrictions and exceptional circumstances apply.) NO
Multi-Device Insurance Discount
Next Day Replacement
Full Cover (From £8 per month)
Damage Cover (From £4 per month)
Worldwide Cover For Damage
Full Cover (From £8 per month)
Damage Cover (From £4 per month)
Worldwide Cover For Loss
Full Cover (From £8 per month)
Damage Cover (From £4 per month) NO
Worldwide Cover For Theft
Full Cover (From £8 per month)
Damage Cover (From £4 per month) NO
Premium Version of Lookout Mobile Security
Full Cover (From £8 per month)
Damage Cover (From £4 per month) NO
Discounts on accessories
Full Cover (From £8 per month) NO
Damage Cover (From £4 per month)
Next Day Replacement
Full Cover (From £8 per month) (You can get a free of charge next day replacement if your device develops a fault in the first 2 years. Not available for Apple products for the first 12 months or SIM only customers.) Geographical restrictions and exceptional circumstances apply.)
Damage Cover (From £4 per month) NO
Multi-Device Insurance Discount
Full Cover (From £8 per month)
Damage Cover (From £4 per month)

Some important things to know

If you buy Insurance & Protection with a new device or at an upgrade, you can cancel this insurance at any time with no additional fees or charges. We will refund the part of the monthly premium paid for the number of days after we receive your cancellation instructions.

If you purchase Insurance & Protection at any other time, there is a 3 month minimum term at the start unless you cancel the cover within 14 days.

Full Cover or Damage Cover can be active for a maximum period of sixty months (five years). When you near the end of the sixty month period we’ll contact you to see if you’d like to purchase the product again.

If you upgrade your device your cover will end, and if you change  your Service Plan, you should call us to check your insurance is still in place.

Insurance premiums are exempt from VAT and include Insurance Premium Tax at the current rate. You’ll be told the premium amount before  you buy it, and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. All taxes are included in the above prices.”

Some restrictions apply to Next Day Replacement, which is not available to some post codes, and during bank holidays and exceptional circumstances (weather events).

The insurance element of Full Cover and Damage Cover is underwritten by Allianz Insurance plc. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. Subject to terms and conditions. Breakdown and all other features of Full Cover and Damage Cover will be provided by EE.

Why EE

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Investing in our network

We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.

And ready for the future

We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.

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