Terms and Conditions
T&Cs: Our standard 150 opening hours are 8am - 8pm weekdays and 8am - 6pm on weekends. Calls outside that time (till 10pm weekdays and 8pm on weekends) cost 50p per call. Calls to 07953 966 250 are charged at standard network rates. If calling from another phone, check call charges with your provider.
Excess: An excess is payable for each successful claim. Download the EE price guide for Small Business [1.42MB] to see the current excess bands and amounts.
Next-day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply.
Claims limit: We will accept a total number of two successful loss/theft claims in a 12 month period. The 12 month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage during the period of cover.
Faulty replacement: For a fee, you can get a next day refurbished replacement if your device is diagnosed with a fault in the first 24 months from the start of your Airtime Plan contract. This fee will be added onto your Airtime Plan bill. Not available to Apple customers within the first 12 months. Not available to SIM only customers. Visit the Excess and Charges page for the latest fees.
Free Minute One Premium Bundle: Bundle includes free Zagg screen protector, phone case and £10 voucher to be used online at the Minute One Premium Bundle page when purchasing accessories of over £30. Offer only available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. Eligible phones for this offer are Apple iPhone 7, 8, Samsung Galaxy Note8 and Huawei P20 where Full Cover is £10.08 a month, Samsung Galaxy S9, 10E, Apple iPhone 8, XR, Huawei P20 Pro and Google Pixel 3, P30 where Full Cover is £12.32 a month, and Apple iPhone 7 Plus, 8 Plus, X, XS, XS Max, Samsung Galaxy S9+, Note9, 10, 10+ and Google Pixel 3XL, P30 Pro where Full Cover is £14 a month.
Free Minute One Bundle: Bundle includes a free clear phone case, screen protector and a £10 voucher off a selection of cases and screen protectors of your choice at the Minute One Bundle page. Offer only available to customers taking Damage Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. Eligible phones for this offer are Huawei P Smart, and Sony L3 where Damage Cover is £3.36 a month, Apple iPhone 7 and 8, Huawei P20 and Huawei Mate 20 Lite where Damage Cover is £5.60 a month, Apple iPhone XR, Google Pixel 3, Huawei P20 Pro, Samsung Galaxy S10E, Huawei P30 where Damage Cover is £7.84 a month, Apple iPhone 7 Plus, 8 Plus, X, XS, XS Max, Samsung Galaxy S9, S9+, Note 9, Google Pixel 3 XL, S10, S10+, and Huawei Mate20Pro where Damage Cover is £10.08 a month.
Multi-policy discount: Additional policies must be in your name and on the same EE account to get the discount. Discount off the monthly charge for your insurance product only. It doesn’t apply to the excess or any other insurance fees.
10% loyalty discount: If you choose to protect your new device with Full Cover or Damage Cover when you upgrade your EE plan, you will get a 10% loyalty discount off the total monthly insurance payment each month. This discount will last for as long as you keep the EE insurance product for your new registered device, up to a maximum of 60 months and is only available if your previous device was insured by EE. The discount will come off the total monthly insurance payment (which includes your monthly insurance premium plus Insurance Premium Tax at the prevailing rate). Offer only available to EE customers who upgrade their EE plan and purchase a new EE insurance product at the same time. Only applicable to new policies purchased after the 1st May 2018. Offer not available if there is a gap between the expiry of your previous insurance product and taking out a new product. Not available with any other offer or discount, except 50% no claims discount on excess fee and multi-policy discount (we will apply the loyalty discount first, then you will get the multi-policy discount based on that discounted cost).
50% no claims discount on excess fee: Offer only for customers who 1) previously had a Full Cover or Damage Cover product and 2) did not make a successful claim under the Full Cover or Damage Cover policy that immediately preceded the current insurance policy. If you make a successful claim under your Full Cover or Damage Cover policy and you have not completed a successful claim under your previous policy, you will get a one-off 50% no claims discount on the excess payable. Only applicable to new policies purchased after the 1st May 2018. Offer not available if there has been a gap between your previous product and your current product; if you have failed to make all monthly payments due for your insurance product; if you made a fraudulent claim on your previous policy or if the claim you submit is fraudulent (in our reasonable opinion).
Please note: We can change the terms or withdraw these discounts at any time. However, you will be given at least 30 days’ notice in writing of any changes to these terms.
Total monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month.
The insurance element of Full Cover and Damage Cover is underwritten by Allianz Insurance plc (Registered in England No. 84638), Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. We may refuse cover. Breakdown and all other features of Full Cover will be provided by EE Insurance, see our Business Terms and Conditions page for details. Subject to availability. Other terms apply, see our Terms page (or ask in store for full details). Information and pricing correct as at [16/04/2019].