Terms and Conditions
T&Cs: Our standard 150 opening hours are 8am - 8pm weekdays and 8am - 6pm on weekends. Calls outside that time (till 10pm weekdays and 8pm on weekends) cost 50p per call. Calls to 07953 966 250 are charged at standard network rates. If calling from another phone, check call charges with your provider.
Excess: An excess is payable for each successful claim. Please visit our terms page to see the current excess bands and amounts.
Next-day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply. Please see our terms page.
Claims limit: We will accept a total number of two successful loss/theft claims in a 12 month period. The 12 month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage during the period of cover.
Free Minute One Premium Bundle: Bundle includes free Zagg screen protector, phone case and £10 voucher to be used online at the Minute One Premium Bundle page when purchasing accessories of over £30. Offer only available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. Eligible phones for this offer are Apple iPhone 7, 8, Samsung Galaxy Note8 and Huawei P20 where Full Cover is £10.08 a month, Samsung Galaxy S9, 10E, Apple iPhone 8, XR, Huawei P20 Pro and Google Pixel 3 where Full Cover is £12.32 a month, and Apple iPhone 7 Plus, 8 Plus, X, XS, XS Max, Samsung Galaxy S9+, Note9, 10, 10+, Google Pixel 3XL and Huawei Mate20 Pro where Full Cover is £14 a month.
Free Minute One Bundle: Bundle includes a free clear phone case, screen protector and a £10 voucher off a selection of cases and screen protectors of your choice at the Minute One Bundle page. Offer available to customers taking Damage Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. Eligible phones for this offer are Huawei P Smart, Huawei P30 Lite, Huawei P Smart 2019, Sony L3 where Damage Cover is £3.36 a month, Apple iPhone 7 and 8, Huawei P20, Huawei Mate 20 Lite, Google 3a and Google 3a XL where Damage Cover is £5.60, Apple iPhone XR, Google Pixel 3, Huawei P20 Pro, Samsung Galaxy S10E, Huawei P30 where Damage Cover is £7.84, Apple iPhone 7 Plus, 8 Plus, X, XS, XS Max, Samsung Galaxy S9, S9+, Note 9, Google Pixel 3 XL, S10, S10+, Huawei Mate20 Pro and Huawei P30 Pro where Damage Cover is £10.08. Offer also available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Eligible phones, Huawei Mate 20 Lite, where Full Cover is £10.08 a month, Huawei P30 Lite, Huawei P Smart 2019 and Sony L3 where Full Cover is £7.84 a month.
Multi-policy discount: Additional policies must be in your name and on the same EE account to get the discount. Discount off the monthly charge for your insurance product only. It doesn’t apply to the excess or any other insurance fees.
Please note: We can change the terms or withdraw these offers at any time.
Total monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month.
The insurance element of Full Cover and Damage Cover is underwritten and administered by Chubb European Group SE, an undertaking governed by the provisions of the French insurance code with registration number 450 327 374 RCS Nanterre. Registered ofﬁce: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. CEG has fully paid share capital of €896,176,662. UK business address: 100 Leadenhall Street, London EC3A 3BP. Authorised and supervised by the French Prudential Supervision and Resolution Authority (4, Place de Budapest, CS 92459, 75436 PARIS CEDEX 09) and authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. We may refuse cover. Breakdown and all other features of Full Cover will be provided by EE Insurance and other terms apply, see full terms (Choose EE price Guide for Small Business)