EE BUSINESS INSURANCE & PROTECTION

If disaster strikes it’s business as usual

Losing or breaking your device can feel like the end of the world. There’s the cost, for one thing, and then there’s the hassle of getting everything set up again. Life literally goes on hold. Choose EE Business insurance and you’re safe in the knowledge we’ve got you covered.

 

Full cover insurance from EE Business

If your device is lost, stolen, accidentally damaged or breaks down, you could get a refurbished replacement the next day. So you’ll never need to put your life on hold for a device mishap again.

Full cover insurance, from under £8/month*

Total peace of mind, everywhere work takes you:

  • Worldwide cover for theft, loss and damage
  • Easy to claim, with no forms to fill in
  • Next day replacement with refurbished device

 

Damage cover insurance from EE Business

Damage cover offers protection against accidental damage as well as breakdown.

Damage cover insurance, from under £4/month*

Accidents happen, so it's good to know your device is in safe hands:

  • Worldwide cover for accidental damage
  • Easy to claim, with no forms to fill in
  • Next day replacement with refurbished device

How to arrange EE Business insurance

To arrange insurance with us, first choose your device online, then add insurance before you check out.

 

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With EE Business already? If you've had your device for less than 90 days, you can give us a call to talk through your insurance options:

  • Call 150 from your EE phone
  • Call 07953 966 250 from any other phone

We’re here to help Monday-Friday 8am-7pm and Saturday 9am-5pm.

We only insure devices bought direct from EE; online, in store or over the phone. We’re only able to insure certain devices on SIM only, and there are some devices we’re not able to insure. We constantly review which devices are insurable.

We’re not able to offer insurance on any device that is already lost, stolen or damaged.

Compare the benefits of EE Business insurance

To help you choose what’s right for you, here’s a handy checklist of what’s covered. Plus, for all the details, you can 

view the Insurance Product Information Documents

Full Cover (from under £8 per month*) Damage Cover (from under £4 per month*)
Next day refurbished replacement, with SIM
Worldwide cover
Cover for loss
Cover for theft
Cover for accidental damage
Cover for diagnosed faults in the first 2 years
Multi policy discount
Cover for in-box manufacturer provided charging accessories
FREE Minute One Premium Accessories Bundle worth £39.99
FREE Minute One Accessories Bundle worth £24.99
Next day refurbished replacement, with SIM
Full Cover (from under £8 per month*)
Damage Cover (from under £4 per month*)
Worldwide cover
Full Cover (from under £8 per month*)
Damage Cover (from under £4 per month*)
Cover for loss
Full Cover (from under £8 per month*)
Damage Cover (from under £4 per month*)
Cover for theft
Full Cover (from under £8 per month*)
Damage Cover (from under £4 per month*)
Cover for accidental damage
Full Cover (from under £8 per month*)
Damage Cover (from under £4 per month*)
Cover for diagnosed faults in the first 2 years
Full Cover (from under £8 per month*)
Damage Cover (from under £4 per month*)
Multi policy discount
Full Cover (from under £8 per month*)
Damage Cover (from under £4 per month*)
Cover for in-box manufacturer provided charging accessories
Full Cover (from under £8 per month*)
Damage Cover (from under £4 per month*)
FREE Minute One Premium Accessories Bundle worth £39.99
Full Cover (from under £8 per month*)
Damage Cover (from under £4 per month*)
FREE Minute One Accessories Bundle worth £24.99
Full Cover (from under £8 per month*)
Damage Cover (from under £4 per month*)

*Your monthly premium will vary depending on your device, this represents the monthly premium for our lowest tier device.

Important information about EE Business insurance

You’re eligible for our full cover and damage cover insurance if:

  • You’re 18 years of age or over and live permanently in the United Kingdom
  • You’ve bought your device direct from us
  • You’re the named account holder
  • The device is registered in your name, and connected to a pay monthly EE plan.

You can cancel your insurance within 14 days of receiving your policy documents and receive a full refund, unless you have made a successful claim. After the 14 day period, we’ll refund the part of the monthly premium paid onto your next bill, from the date we receive your cancellation instruction.

Full cover and damage cover will automatically renew every month for up to a maximum of sixty months and we’ll add the monthly premium to your bill. Towards the end of the sixty months we’ll contact you, unless you tell us you no longer want it before then.

If you upgrade your device your cover will end, and if you change your Service Plan, you should call EE Insurance Team on 0800 956 6140 to check your insurance is still in place.

Insurance premiums are exempt from VAT and include Insurance Premium Tax at the current rate. We’ll tell you the premium amount before you buy it, and we’ll detail it on Your Confirmation of Your Insurance Cover in your welcome pack.

Read the full terms and conditions

How to make a claim on EE Business insurance

Our claims process is very simple. Just get in touch and we’ll get you working again quickly with our next-day refurbished replacement service.

Make a claim for damage 

  • Make a claim 24/7 online in My EE 
  • Or call us on 150 from your EE phone
  • Or call 07953 966 250 from any other phone

Make a claim for theft or loss

If your device has been lost or stolen, you must ring us. Please do so as soon as possible to limit the time you’re without your device and limit potential unauthorised use, which is not covered.

  • Call us on 150 from your EE phone
  • Or call 07953 966 250 from any other phone

Make a claim from abroad

  • Call + 44 7953 966 250

Please note we can only replace your device when you return home to the UK.

For all claims by phone, we’re here to help Monday-Friday 8am-7pm and Saturday 9am-5pm.

What you’ll need to make an EE Business insurance claim

When you call to make a claim, please make sure you have this information ready:

  • The IMEI number, serial number or UDI of your device – found on your Confirmation of Insurance Cover in your welcome pack
  • Make, model, colour and memory size of your device
  • Date and time of the incident
  • For a theft, the report or crime reference number. If the theft was abroad and you can’t get a police report, we’ll ask you for travel documents to confirm travel dates.

If you’re making a damage claim you must disable any security feature on your device before we can arrange a replacement.

You’ll need to pay an excess fee for each successful claim you make. The amount depends on which band your device falls into on the date you bought insurance. We’ll add the excess to next month’s bill.

Please note:  You can make unlimited accidental damage claims. With full cover insurance, you can make a maximum of two successful loss and/or theft claims in a twelve month period (starting from the date the first claim is accepted). 

The legal bit

Terms and Conditions

T&Cs: Our standard 150 opening hours are 8am - 8pm weekdays and 8am - 6pm on weekends. Calls outside that time (till 10pm weekdays and 8pm on weekends) cost 50p per call. Calls to 07953 966 250 are charged at standard network rates. If calling from another phone, check call charges with your provider.

Excess: An excess is payable for each successful claim. Please visit our terms page to see the current excess bands and amounts.

Next-day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply. Please see our terms page.

Claims limit: We will accept a total number of two successful loss/theft claims in a 12 month period. The 12 month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage during the period of cover.

Free Minute One Premium Bundle: Bundle includes free Zagg screen protector, phone case and £10 voucher to be used online at the Minute One Premium Bundle page when purchasing accessories of over £30. Offer only available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. Eligible phones for this offer are Apple iPhone 7, 8, Samsung Galaxy Note8 and Huawei P20 where Full Cover is £10.08 a month, Samsung Galaxy S9, 10E, Apple iPhone 8, XR, Huawei P20 Pro and  Google Pixel 3 where Full Cover is £12.32 a month, and Apple iPhone 7 Plus, 8 Plus, X, XS, XS Max, Samsung Galaxy S9+, Note9, 10, 10+, Google Pixel 3XL and Huawei Mate20 Pro where Full Cover is £14 a month. 

Free Minute One Bundle: Bundle includes a free clear phone case, screen protector and a £10 voucher off a selection of cases and screen protectors of your choice at the Minute One Bundle page.  Offer available to customers taking Damage Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. Eligible phones for this offer are Huawei P Smart, Huawei P30 Lite, Huawei P Smart 2019, Sony L3 where Damage Cover is £3.36 a month, Apple iPhone 7 and 8, Huawei P20, Huawei Mate 20 Lite, Google 3a and Google 3a XL where Damage Cover is £5.60, Apple iPhone XR, Google Pixel 3, Huawei P20 Pro, Samsung Galaxy S10E, Huawei P30 where Damage Cover is £7.84, Apple iPhone 7 Plus, 8 Plus, X, XS, XS Max, Samsung Galaxy S9, S9+, Note 9, Google Pixel 3 XL, S10, S10+, Huawei Mate20 Pro and Huawei P30 Pro where Damage Cover is £10.08. Offer also available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones.  Eligible phones, Huawei Mate 20 Lite, where Full Cover is £10.08 a month, Huawei P30 Lite, Huawei P Smart 2019 and Sony L3 where Full Cover is £7.84 a month. 

Multi-policy discount: Additional policies must be in your name and on the same EE account to get the discount. Discount off the monthly charge for your insurance product only. It doesn’t apply to the excess or any other insurance fees.

Please note: We can change the terms or withdraw these offers at any time.

Total monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month.

The insurance element of Full Cover and Damage Cover is underwritten and administered by Chubb European Group SE, an undertaking governed by the provisions of the French insurance code with registration number 450 327 374 RCS Nanterre. Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. CEG has fully paid share capital of €896,176,662. UK business address: 100 Leadenhall Street, London EC3A 3BP. Authorised and supervised by the French Prudential Supervision and Resolution Authority (4, Place de Budapest, CS 92459, 75436 PARIS CEDEX 09) and authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. We may refuse cover. Breakdown and all other features of Full Cover will be provided by EE Insurance and other terms apply, see full terms (Choose EE price Guide for Small Business)

Help & Support

New to EE? Use our getting started guides

Follow our step-by-step guides to getting you up and running with EE.

Contact us

Call 150 from your EE phone
or 0800 956 6100

Manage your account with the My EE app

Keep track of your usage, manage add-ons or pay your bill on the move.

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