Our standard 150 opening hours are 8am - 8pm weekdays and 8am - 6pm on weekends. Calls outside that time (till 10pm weekdays and 8pm on weekends) cost 50p per call. Calls to 07953 966 250 are charged at standard network rates. If calling from another phone, check call charges with your provider.
Excess: An excess is payable for each successful claim. View current excess bands and amounts.
Next day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply.
Claims limit: We will accept a total number of two successful loss/theft claims in a 12 month period. The 12 month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage during the period of cover.
Free screen protector offer: Free screen protector offer only available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones.
Multi policy discount: Additional policies must be in your name and on the same EE account to get the discount. Discount off the monthly charge for your insurance product only. It doesn’t apply to the excess or any other insurance fees.
10% loyalty discount: If you choose to protect your new device with Full Cover or Damage Cover when you upgrade your EE plan, you will get a 10% loyalty discount off the total monthly insurance payment each month. This discount will last for as long as you keep the EE insurance product for your new registered device, up to a maximum of 60 months and is only available if your previous device was insured by EE. The discount will come off the total monthly insurance payment (which includes your monthly insurance premium plus Insurance Premium Tax at the prevailing rate). Offer only available to EE customers who upgrade their EE plan and purchase a new EE insurance product at the same time. Offer not available if there is a gap between the expiry of your previous insurance product and taking out a new product. Not available with any other offer or discount, except 50% no claims discount on excess fee and multi-policy discount (we will apply the loyalty discount first, then you will get the multi-policy discount based on that discounted cost).
50% no claims discount on excess fee: Offer only for customers who 1) previously had a Full Cover or Damage Cover product and 2) did not make a successful claim under the Full Cover or Damage Cover policy that immediately preceded the current insurance policy. If you make a successful claim under your Full Cover or Damage Cover policy and you have not completed a successful claim under your previous policy, you will get a one-off 50% no claims discount on the excess payable. Offer not available if there has been a gap between your previous product and your current product; if you have failed to make all monthly payments due for your insurance product; if you made a fraudulent claim on your previous policy or if the claim you submit is fraudulent (in our reasonable opinion). Please note:
We can change the terms or withdraw these discounts at any time. However, you will be given at least 30 days’ notice in writing of any changes to these terms.
Total monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month.
The insurance element of Full Cover and Damage Cover is underwritten by Allianz Insurance plc (Registered in England No. 84638), Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. We may refuse cover. Breakdown and all other features of Full Cover will be provided by EE Insurance and other terms apply, see ee.co.uk/insuranceterms