INSURANCE & PROTECTION

Back in business, in one call


How to get EE Insurance and Protection

You can add Full Cover or Damage Cover to your account online when you take out a new contract with EE.

If you're an EE customer without insurance but would like to add it, you can do this by calling us on 150.

If you have an existing EE insurance product and would like to change it, you can do this by calling us on 150.

2 great services to get you covered

Full Cover for Business

Protection for your phone & data for £9 a month.

  • Same day/next day replacements for loss, theft, or damage.*
  • Upgrade discounts – get a discount of at least 25% on the early upgrade fee.
  • Lookout Premium EE edition for Android customers

Damage Cover for Business

Insurance for accidental damage, but not loss or theft, for £5.50 a month.

  • Same day/next day replacement for damage claims.*

Some important things to know

You can cancel this insurance at any time with no additional fees or charges. We will refund the part of the monthly premium paid for the number of days after we receive your cancellation instructions.

If you purchase your Full Cover or Damage Cover separate from your new connection or upgrade you will have a cooling off period of fourteen days, and a minimum term of three months, from the cover start date.

Full Cover and Damage Cover will automatically renew every month for up to a maximum of sixty months and the monthly premium will be added to your bill.  Towards the end of the sixty months we will contact you, unless you tell us you no longer want it before then.

If you upgrade your device your cover will end, and if you change your Service Plan, you  should call EE Insurance Services on 0800 956 6140 to check your insurance is still in place.

Insurance premiums are exempt from VAT and include Insurance Premium Tax at the current rate. You’ll be told the premium amount before  you buy it, and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack.

Read the full terms and conditions

 


Full Cover and Damage Cover - Eligibility

You can only purchase Full Cover or Damage Cover if:

  • You are 18 years of age or over and   live permanently in the United Kingdom.
  • You have bought your device direct from us
  • You are the named account holder.
  • The device is registered in your name, and connected to a pay monthly EE plan.

Why EE

4G in more places than any other network

We're making sure that we provide the biggest 4G coverage for you.

Call and text with WiFi

No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.

Investing in our network

We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.

And ready for the future

We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.

Help & Support

New to EE? Use our getting started guides

Follow our step-by-step guides to getting you up and running with EE.

Contact us

Call 150 from your EE phone
or 0800 956 6100

Manage your account with the My EE app

Keep track of your usage, manage add-ons or pay your bill on the move.

Have a question?

Find the answer by
searching our Help pages

The legal bit

Terms and Conditions

*Get same day replacement if your claim is accepted before 11 am (delivered between 6pm and 10pm, specific slots not available) or next day replacement if your claim is accepted before 7.30pm. Geographical restrictions apply on delivery of all replacements. Same day promise excludes customers living in Northern Ireland, Isle of Lewis, Inverness, Isle of Arran, Orkney Isles, Hebrides, Isles of Scilly, Shetland Isles, Aberdeenshire, Channel Islands, Isle of Man and Isle of Wight and some parts of Ayrshire, Paisley & Perthshire or while you are outside the UK. Excludes bank holidays and exceptional circumstances.

The insurance element of Full Cover for Business and Damage Cover for Business is underwritten by Allianz Insurance plc. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. Subject to terms and conditions.

Full terms and conditions of the insurance

Full terms and conditions of the upgrade and Lookout Mobile Security