GET AN EE PAC CODE

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If you want to leave us, but keep your number and take it to a different network, you’ll need a PAC code. If you use your PAC code, any remaining credit and allowances will be lost.

How to request a PAC

  • you can get your PAC code by calling Customer Service on 150 from your EE, Orange or T-Mobile phone
  • 07953 966 250 from any other phone or +447953 966 250 from abroad (charges may apply)
  • we'll give you your code over the phone and also send it via SMS, with full details of when it expires

Things to know about your PAC code

  • your PAC code is valid for 30 days only
  • we recommend you use your PAC code within 26 days to prevent any delays caused by bank holidays and weekends
  • if you don't use the PAC code, your account will remain open and you'll continue to be charged for services
  • if you decide you don’t want to use your PAC code but would still like to cancel your contract, let us know before your PAC code expires

Costs and charges

  • a PAC code is issued free of charge
  • there may be cancellation charges on your final bill if you cancel your contract within your minimum contract term (Early Termination Charge) or a Notice Period Charge related to your notice period. More information on cancellation charges >

Transferring your number

Your new provider should be able to transfer your number the next working day, but there's no porting at weekends or on English Bank Holidays

See our guide below to help you work out when your number will transfer depending on which day you call.

Day of transfer

Day of transfer request Requests made before 5.30pm Requests made after 5.30pm
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday Tuesday Tuesday
Sunday Tuesday Tuesday
Day of transfer request Monday
Requests made before 5.30pm Tuesday
Requests made after 5.30pm Wednesday
Day of transfer request Tuesday
Requests made before 5.30pm Wednesday
Requests made after 5.30pm Thursday
Day of transfer request Wednesday
Requests made before 5.30pm Thursday
Requests made after 5.30pm Friday
Day of transfer request Thursday
Requests made before 5.30pm Friday
Requests made after 5.30pm Monday
Day of transfer request Friday
Requests made before 5.30pm Monday
Requests made after 5.30pm Tuesday
Day of transfer request Saturday
Requests made before 5.30pm Tuesday
Requests made after 5.30pm Tuesday
Day of transfer request Sunday
Requests made before 5.30pm Tuesday
Requests made after 5.30pm Tuesday

Why EE

4G in more places than any other network

We're making sure that we provide the biggest 4G coverage for you.

Call and text with WiFi

No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.

Investing in our network

We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.

And ready for the future

We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.