MANAGING YOUR DATA ALLOWANCE

My EE makes managing your data easy. You can use it to keep track of your allowance and set controls to allow or prevent your users from buying additional data. Remember, your plan’s data allowance resets every month.

On this page

How do I view my data allowance and monitor my use?

Can I check my historic data use?

What happens if I finish my data allowance?

How do I buy more data?

Can I restrict users from using and/or buying data?

How do I view my data allowance and monitor my use?

You can easily see how much data you’ve used and how much you’ve got left until your allowance restarts in the My EE App.

  • Download the My EE App (if you haven't already)
  • Log in to the App and you’ll see your remaining data allowance on the Home screen
  • To check the data allowance for other mobile numbers on your account, access the main menu, select the mobile number and the remaining allowance will be displayed

Don’t have the App? Just view your data usage on our website:

  • Log in to My EE and select Current Usage from the main menu
  • You'll see your remaining allowances, including data in the Your allowances section

You can also check your data usage by sending us a text:

  • Text AL to 150
  • We’ll text back with your remaining allowance, including data

Can I check my historic data usage?

Check how much data you used in previous months (including any additional data add-ons you bought) using the My EE website:

  • Log in to My EE and select Current Usage from the main menu
  • Scroll to the Your Allowances section and select the See details link beside your data allowance

What happens if I finish my data allowance?

When you’ve used 80% of your data allowance we’ll send you a text message. If you finish your data allowance, we’ll send you another text to let you know and to ask you if you’d like to buy a data add-on to keep you connected.

You don’t have to worry about incurring additional charges because Data is capped on all our Pay Monthly plans. If you’ve finished your allowance you won’t be able to use mobile data to access the internet until your allowance restarts or you buy a data add-on.

For Business Connect plans, it’s a little different. If you’ve chosen to get allowance alerts, we’ll use the preferences you’ve set to let you know when you’ve used 80% of your data and again when it’s finished.   

If you haven’t opted into allowance alerts, call Customer Service on 150 from your EE phone or 07953 966 250 from any other phone to check your remaining data allowance.

There’s no data cap on Business Connect plans. This means you stay connected even when you’ve finished your allowance. However, using additional data after you’ve finished your allowance will incur additional charges.

View out of bundle charges in the EE Price Guide for Small Business Customers

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How do I buy more data?

If you’re on a Pay Monthly plan, when you’ve finished your data, we’ll send you a text with a link to buy more. You can use the link even if you’ve finished your data.

If you’d like to buy a data add-on anyway, just visit http://add-on.ee.co.uk/ when you’re connected to the EE network. Then tap Buy to view and buy an add-on.

Call Customer Service on 150 from your EE phone or 07953 966 250 from any other phone.

Can I restrict users from using data and/or buying data add-ons?

You can restrict individual mobile numbers on your account to prevent individual users from buying additional data. When they finish their data allowance, they’ll be unable to use data and won’t be able to buy additional data add-ons which would normally be applied to your bill.

You can also completely block their mobile data. This means that they won’t be able to use any of their data allowance, so they won’t be able to do basic things like check their email or use Maps on their device. They’ll only be able to use their device to connect to internet if they use Wi-Fi.

You can add or remove both bars within your account settings:

  • Login to My EE and access the Account Settings menu
  • Select Manage within the Usage Control section
  • Select the mobile number you want to make changes to from the dropdown
  • Toggle the Buy data control to allow or bar the user from being able to buy data add-ons
  • Toggle the Usage data control to allow or bar mobile data access

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