MAKE OR SET UP AN EE PAYMENT

Help on how to make a payment or set up a Direct Debit for an EE pay monthly mobile device. We've included all ways so you can choose the best method for you. 

On this page:

1. Set up or amend a Direct Debit
2. Direct Debit and payment queries
3. More ways to pay

1. Set up or amend a Direct Debit

For a personal account

When you’re setting up or amending a Direct Debit you'll need the following:

  • your name exactly as it appears on your bank statement
  • your bank or building society sort code
  • your bank or building society account number

There are two different ways to set up, view and amend a Direct Debit

Important information: You'll need to pay off any outstanding balance on your account before you can set up or amend your Direct Debit. You'll find all other ways to pay on this page.

If you’re moving to EE from Orange or T-Mobile

if you've moving to EE from Orange or T-Mobile, we'll set up a new Direct Debit for you - this will take effect from your new bill date and we’ll collect it around eight days later. You'll receive a letter confirming the Direct Debit has been set up.

Using My EE

The quickest way to set up a Direct Debit is by logging into My EE and filling in our Direct Debit form

How will I know that a Direct Debit has been set up?

You'll receive an on screen confirmation once your Direct Debit has been set up. You'll also get a Direct Debit confirmation letter in the post that will confirm the details you've provided and will also including the Direct Debit guarantee.

Amending your Direct Debit

You can edit the bank details of your Direct Debit using My EE - you’ll find this under bills and payments by selecting the Direct Debit tab.

Things to know:

  • make sure any outstanding bills are paid. This is so we don’t try taking payment from the wrong account
  • if you change your bank details within five days of your bill becoming due, your old bank details may be used to pay the bill
  • you won’t be able to change the date of your Direct Debit in My EE - instead you’ll need to get in touch

Please note: If you have an active Direct Debit set up on your account, but you make a payment using any other method (i.e. credit or debit card, cheque, online banking) after your bill date, your monthly Direct Debit payment will still be taken in full.

Over the phone

You can call us to set up or amend a Direct Debit using these numbers:

  • 150 from your EE phone
  • 07953 966 250 from any phone
  • +44 (0) 7953 966 250 if you're calling from abroad

If more than one signature is required

If more than one signature is required on a bank account, we won’t be able to set up a Direct Debit over the phone. Instead, you'll need to complete and return a copy of the Direct Debit mandate

Once processed, we'll send a letter to both the EE account holder and the bank account holder confirming the Direct Debit is set up - so you'll need to include the relevant postal addresses.

Call costs and opening hours

Find out more about call costs and opening hours.

Linked to a different bank account

Through My EE

If you're setting up or amending a Direct Debit through My EE and the bank account you wish to use isn’t in your name please print and complete copy of the Direct Debit mandate

The bank account holder(s) will need to complete and sign the mandate, and post it back to us using the address stated on the form. 

Receiving confirmation

Once the request has been processed we’ll send a letter to the EE account holder, and one to to the bank account holder confirming that the Direct Debit is set up.

Over the phone 

If you're setting up or amending a Direct Debit over the phone both you and the bank account holder(s) will need to be present for the call.

We'll need the bank account holder's address details, as a letter will be sent to both the EE account holder and the bank account holder confirming the Direct Debit is set up.

Call us on:

  • 150 from your EE phone
  • 07953 966 250 from any phone
  • +44 (0) 7953 966 250 if you're calling from abroad

Please note: If more than one signature is required on a bank account, we can't set up the Direct Debit over the phone. Instead, you'll need to complete and return a copy of the Direct Debit mandate

Once processed, we'll send a letter to both the EE account holder and the bank account holder confirming the Direct Debit is set up - so you'll need to include the relevant postal addresses.

Call costs and opening hours

Find out more about call costs and opening hours. 

Changing your payment date

Changing your Direct Debit payment date

You can change your Direct Debit payment date after you've received your first bill. Just call us on one of these numbers:

  • 150 from your EE phone
  • 07953 966 250 from any phone
  • +44 (0) 7953 966 250 if you're calling from abroad

Important information: You'll need to pay off any outstanding balance on your account before you can set up or change your Direct Debit. If you have an outstanding balance, you'll find all other ways to pay on this page.

Please note: If you have an active Direct Debit set up on your account, but you make a payment using any other method (i.e. credit or debit card, cheque, online banking) after your bill date, your monthly Direct Debit payment will still be taken in full.

Call costs and opening hours

Find out more about call costs and opening hours. 

2. Direct Debit and payment queries

Your payment due date

Your payment will always be due eight days after your bill is issued.

You can also find out when your payment is due in two ways:

  • go to Bills and payments in My EE
  • look on your paper or PDF bill under the section Amount due

What will show in My EE

  • if you pay your bill using Direct Debit we’ll show you details on when this will be taken from your account
  • if you pay your bill using any other method we’ll show you when your bill must be paid by

Please note: If you have an active Direct Debit set up on your account, but you make a payment using any other method (i.e. credit or debit card, cheque, online banking) after your bill date, your monthly Direct Debit payment will still be taken in full.

Help with failed or late payments

Failed Direct Debit payments

If your bank doesn't allow the Direct Debit payment, we'll make a second attempt around nine or ten days later. 

If this fails again, then a Late payment fee* will be applied to your account, and your Direct Debit will be cancelled.  

Please note: Paying your bill using any method other than Direct Debit will incur a monthly Separate Payment Handling Charge* until your Direct Debit is restored.

Restoring your Direct Debit

For help restoring your Direct Debit call our Customer Service team using any of the numbers below.

Late payments

If you haven’t paid all or part of your bill by the date shown in My EE or on page one of your paper bill; you may have to pay a Late payment fee*.

Any late payment fee will be added onto your next bill, we’ll show you details of the charge in My EE and will show on your next bill as a one-off charge.

Find more information by reading your contract terms and conditions.

Unable to pay your bill

If you're having any financial difficulty, find out more about how we can discuss other ways for you to pay.

Other payment queries

If you want to contact us about a late or failed payment, please call our Customer Service team on one of these numbers:

  • 150 from your EE phone
  • 07953 966 250 from any phone
  • +44 (0) 7953 966 250 if you're calling from abroad

Call costs and opening hours

Find out more about call costs and opening hours. 

* For details of the late payment fee, see page 5 of the pay monthly non-standard price guide.

3. More ways to pay

Credit or Debit card

Paying your bill by Direct Debit will ensure you avoid the monthly Separate Payment Handling Charge*.

If you’d prefer to pay by credit or debit card, we accept payment by:

Visa, Visa Debit, MasterCard, Amex and Maestro

There are three ways to pay by credit or debit card:

How to pay by card in My EE

To pay your bill by credit or debit card log into My EE and select Bills and payment then Make a payment tab. You can choose whether to pay part or the full amount of your bill. 

Go to make a card payment>

You'll receive an email confirmation once complete, and the payment will show in your Payment history after about 15 minutes.

Register your credit or debit card

You can register your credit or debit card immediately after making your payment. We’ll show you how to do this on the page.


Once you've registered your card, the next time you log in to make a payment we'll only ask for the card's security code. That's the three-digit CCV number on the reverse side of the card (or four digits for Amex).

Add or remove a credit or debit card

Log into My EE and select bills and payments then Make a payment tab. Scroll down to see a list of the current cards in use.

Things to know

  • you can only remove cards three months or more after they've been added
  • to add a new card you'll need to make a payment with it
  • to change the expiry date on a card, remove it and re-add it
  • you can't make a payment when your account has been cancelled/closed - you'll need to make it using another method as shown above:
  • My EE >
  • My EE app >
  • over the phone >

Please note: If you have an active Direct Debit set up on your account, but you make a payment using any other method (i.e. credit or debit card, cheque, online banking) after your bill date, your monthly Direct Debit payment will still be taken in full.

* For details, see page 5 of the pay monthly non-standard price guide.

Call or text us

Call us 

You can make a bill payment over the phone, we accept Visa, Visa Debit, MasterCard, Amex or Maestro.

  • 150 from your EE phone
  • 07953 966 250 from any phone
  • +44 (0) 7953 966 250 if you're calling from abroad

Call costs and opening hours

Find out more about call costs and opening hours. 

Text us

If you have registered your credit or debit card in My EE you'll be able to use our free text service, simply follow the instructions and we'll reply with confirmation. 

Text the following to 150:

  1.  CR then space
  2.  the last 4 digits of your card, then a space
  3.  the amount you want to pay, then a space
  4.  the security number on the back of your card e.g. CR 1234 5 321

Please note: that the Separate Payment Handling Charge* applies to ALL payments methods excluding Direct Debit.

If you choose to pay by credit card or debit card you will see EE on your bank statement.

* For details, see page 5 of the pay monthly non-standard price guide.

Cheque, internet or telephone banking

Please make your cheque payable to EE, and write your EE account number and mobile phone number on the back.

Fill out the payment slip on the last page of your bill, and send it with your cheque to:

EE Limited
PO Box 238
SHEFFIELD
S98 1PS

Please do not send cash through the post, and allow at least five working days for your payment to reach us.

Please note: that the Separate Payment Handling Charge* applies to ALL payments methods excluding Direct Debit.

Internet or telephone banking

If you wish to pay by internet or telephone banking, you’ll need the following details to make your payment:

  • EE Bank Account: 31012304
  • EE Sort Code: 40-02-50
  • Payment Reference: your EE account number

You will need to allow at least five working days for your payment to reach us.

If you want to make a payment from abroad, you'll need the following details:

  • Swift Code: MIDLGB2110C
  • IBAN: GB95MIDL40025031012304
  • Reference: your EE account number

If you choose to pay by Direct Debit, credit card, debit card, internet or telephone banking, you will see EE on your bank statement for your payment.

* For details, see page 5 of the pay monthly non-standard price guide.

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And ready for the future

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