CAN I UPGRADE MY PHONE?
Yes – you can upgrade online
Looking to get your hands on the latest handsets? We’re here to help. It’s quick and easy to find out how things stand with your current plan and upgrade online. Just head over to our Upgrades page.
Or give us a call
If you’d rather speak to someone on the phone, call our dedicated business experts to discuss your upgrade options:
- If you have a 4GEE plan, call us on 0800 956 6134
- If you have an Orange plan, call us on 0800 079 0292
- If you have a T-Mobile plan, call us on 0800 956 6135
Our lines are open Monday to Friday 8am to 7pm and Saturday 9am to 5pm, Sunday (Closed).
Upgrading with no fee
If you have less than 90 days to go until your renewal date, you should be able to upgrade to a new phone and plan no problem. Just make sure there are no outstanding debts on the account.
If you’re not eligible for a free upgrade, don’t worry – you should still be able to pay off your remaining plan and upgrade early.
14-day cancellation period
You can decide to cancel your early upgrade by telling us within 14 days, unless you have chosen to recycle your old phone with Recycle and Reward.
4G in more places than any other network
We're making sure that we provide the biggest 4G coverage for you.
Call and text with WiFi
No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.
Investing in our network
We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.
And ready for the future
We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.