EE UPGRADES - CAN I UPGRADE MY PHONE?

Yes, you can. There are two ways for you to get your hands on the latest handsets.

Upgrade online

The quickest way to get the latest tech is to head over to our Upgrades page. From here it’s easy to see how things stand with your current plan and upgrade online.

Give us a call

Or you call our dedicated business experts on 150 to discuss your upgrade options. Our lines are open 08:00-19:00 Mon-Fri and 09:00-17:00 Saturday and closed on Sunday.

Upgrading with no fee

Less than 90 days to go until your contract ends? Then you can upgrade to a new phone and plan. Not only that, you can also move to a SIM only plan if you don’t need a new phone. The only thing you need to do is make sure you’ve got no outstanding debts on your account.

To check how long you’ve got left on your contract, just text UP to 150 from your device, or:

  1. Login to your My EE account
  2. Select Upgrades from the Main Menu
  3. You’ll see your contract start and end dates, and if an upgrade is due
  4. If you’ve got multiple mobile numbers on your account, check each numbers eligibility by selecting it from the drop-down option

Upgrading early

If you’re not eligible for a free upgrade, don’t worry – you’ve got the option to pay off your remaining plan and upgrade early. 

14-day cancellation period

If you decide to, you can cancel your early upgrade by telling us within 14 days, unless you have chosen to recycle your old phone with Recycle and Reward.

How do I get a My EE account?

My EE

Create

Quickly and easily create your account here or via the My EE app

Confirm

Confirm

We’ll send you an email with a link to verify your address and confirm your account

EE community

Use

Log in to your account to stay in control anytime, anywhere