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Need some help resolving an issue? Just follow the easy steps below to get an answer. If your question is more complex, you’ll find details of how to get in touch with us.

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Accounts and billing

Accounts and billing

Join/new to EE Business

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Please select one of the Join/new to EE Business options

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Join now

To join EE and get your hands on a superfast 4G or 5GEE plan, you'll need a smart new device, a new SIM, or both.

 

There are three ways to choose the best mobile phone, tablet, WiFi device, smart watch or SIM for you - on the phone, online, or in store.

 

Online

 

Choose your 4G or 5G device in the EE online shop. Browse by device or plan and get advice on your best options and deals to find a phone that’s fit for you.

 

By phone

 

Our agents are ready and waiting to take your call. If you have:

 


We’re open 08:00 – 19:00 Monday to Friday, and 09:00 – 17:00 on Saturdays.

 

In-store


We know, sometimes you need to see a device upfront before making a decision. Visit an EE store where our experts are waiting to help you make the right choice. They’ll also help you set up your device and answer any questions you have.


Not sure where to go? Find your nearest store

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Activating your SIM

If you’ve recently joined EE, then your new SIM should already be active. Just put the SIM into your device and wait for a signal and the EE symbol to appear on your screen.

If you’ve received a replacement SIM or eSIM then you’ll need to activate it. Here’s what you do:

 

  1. Put the SIM into your device
  2. Activate it online
  3. Wait for a signal and the EE symbol to appear on your screen

 

Activation usually happens quickly but it can take up to 24 hours.

 

Need to switch numbers?

 

  • To switch and keep your existing mobile number – text PAC to 65075
  • To switch and get a new mobile number – text STAC to 75075

 

For more help, please read our help article on swapping mobile numbers

 

For out more about eSIM

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Order a new SIM

You can order a new SIM in just a few clicks.

 

If you’ve got a dual SIM phone — with a SIM card and an eSIM — you can have two numbers on the same phone.

 

Here’s how you can order both a new physical SIM and an eSIM:

 

 
We’re open 08:00-20:00, Monday to Sunday.

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Keeping your number

Joining us from another network? You’ll need three things to keep your mobile number.

 

  1. Porting Authorisation Code (PAC)
    You can get this from your current provider. A PAC lets you transfer your number from one network to another. When issued, a PAC is valid for 30 days.
  2. An active EE SIM
    When you join us, we’ll send you a new EE SIM. We’ll then transfer your existing mobile number to your new SIM.
  3. A temporary mobile number
    Your new EE SIM comes with its own number. We’ll replace this with your existing mobile number – so we’ll need to know both numbers.

 

Got all three? Great, you can now go to My EE and transfer your current mobile number. Do this before 17:30 on a working day, we’ll transfer your number on the next working day. If it’s after 17:30, at the weekend, or on a bank holiday it’ll take us an extra working day to transfer.

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Can I upgrade?

It’s easy to check your upgrade eligibility, either log in to My EE or text UP to 150 from your EE phone.

To upgrade early you’ll need to be over six months into your contract. If you’ve got a pay monthly SIM plan, then you can upgrade just four months into your contract.

Fees may apply for early upgrades. If you’re on an upgrade anytime plan, then you can be upgrade freely when you choose.


Here’s how you can upgrade:


Online

 

  • Text UP to 150 to check your plan
  • We’ll send you an SMS with a link
  • Use the link to go online and choose your upgrade plan

 

Phone

 

Just dial 150 from your EE device or call our agents on 0800 956 6134.

We’re open 08:00 – 19:00 Monday – Friday, and 09:00 – 17:00 on Saturdays.

 

In-store

 

We know, sometimes you need to see things upfront. Not sure where to go? Find your nearest store here

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Download the My EE app

The My EE app lets you manage your mobile devices and other services from one convenient place. Anytime. Anywhere.

 

Find out more about the benefits of My EE

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Add a new device or SIM

It’s easy to add a device or SIM to your account:

 

Phone

 

Call 150 from your existing EE device.

 

From a non-EE device call: 

 

Online

 

Visit our online store to browse our latest devices and SIM deals.

Upgrade with EE Business

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Select one of the Upgrade with EE Business options

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Am I eligible for an upgrade?

To find out, just text UP to 150 from your EE phone. Or log in to My EE to check your upgrade eligibility.

 

To upgrade early you’ll need to be over six months into your contract. If you’ve got a pay monthly SIM plan, then you can upgrade just four months into your contract. Fees may apply for early upgrades.

 

Find out more about upgrading

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Change your plan

If you want to change your plan, just dial 150 from your EE device or call us on 0800 956 6134.

 

Want to swap your Business Select add-ons?

 

There are two easy ways to do this:

 

  • Text SELECT to 150 and follow the simple steps
  • Call 150 and we’ll swap your add-on for you

 

You can make one swap per month. Your new add-on will be ready to use when your next monthly bill starts.

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Early upgrades

Want to get your hands on a shiny new device, watch or tablet but not due an upgrade or at the end of your plan? Don’t worry, you still can though you’ll have to pay an early upgrade fee.

 

You’ll also need:

 

  • An eligible EE pay monthly plan
  • Be more than six months into your contract with more than 45 days until your plan ends

 

Early upgrade fees depend on how long you’ve got left to run on your plan — we can calculate this for you.

 

To find out more just dial 150 from your EE device, or call us on 0800 956 6134

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How to upgrade

To check your upgrade eligibility, either log in to My EE to check your upgrade eligibility or text UP to 150 from your EE phone.

 

To upgrade early you’ll need to be over six months into your contract. If you have a pay monthly SIM-only plan, then you can upgrade just four months into your contract. Fees may apply for early upgrades. If you’re on an upgrade anytime plan, then you can upgrade freely whenever you choose.

 

Here’s how you can upgrade:

 

Online

You can upgrade online

Please check you are eligible to upgrade first. Text UP to 150 from your EE phone.

 

Phone

Just dial 150 from your EE device or call our agents on 0800 956 6134

We’re open 08:00-19:00 Monday – Friday, and 09:00-17:00 on Saturdays.

 

In-store

We know, sometimes you need to see things upfront. Not sure where to go? Find your nearest store

 

Find out more about upgrading

Manage My EE

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Choose one of the Manage My EE options

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Register and manage your account

Once you’ve joined EE you can register for My EE. With anywhere, anytime access to your account you’ll save time managing it online and get loads of free additional benefits. What’s not to like? 

 

Here are some of the things you can do:

 

 

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Want to upgrade?

To upgrade, first log into My EE and check you upgrade eligibility

 

To upgrade your plan over the phone, either dial 150 from your EE device or call us on 0800 956 6134

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Request a PAC code

Switching provider but want to keep your existing phone number? You’ll need a PAC code. Just text PAC to 65075 to begin the process.

 

Find out more about requesting a PAC code

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Make or set up a payment

Want to make a payment, or set up or update a Direct Debit? Just log in to My EE

 

Can’t set up a Direct Debit? Find out more about other ways to pay

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Update your address

Need to update your address? Easy, just log in to MyEE and go to account settings

 

Find out more about managing your account

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Make a complaint

Have we got it wrong? We’re sorry if you’ve had any issues with your EE Business service. When we don’t get it right, we want to know so we can put things right as soon as possible. You can find out more about how we deal with complaints in our customer complaints code of practice

 

Get in touch with us:

 

To get in touch with us you’ve three options:

 

  • Give us a call on 07953 966 250, 08:00 – 22:00, Mon - Fri and 08:00 – 20:00, Saturday and Sunday
  • Request a call back
  • Write to us here:

    EE Customer Services,
    6 Camberwell Way,
    Sunderland,
    Tyne and Wear
    SR3 3XN

 

If you're writing, don’t forget to include:

 

  • Your full name
  • Your full postal address
  • Your account number and/or mobile telephone number
  • Details of your complaint
Billing and payments

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Please select one of the Billing and payments options

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View and manage your bill

Want to manage your bills online? You’ll need to have a My EE account. Got one already? Just log in to get started.

 

Register | Log in

 

Not sure about setting up a direct debit? It’s safe, hassle-free and saves you time and money by avoiding late payment charges. 

 

Find out more about Direct Debit payments

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Paying your bill

The easiest way to do this is by setting up a direct debit. It’s safe, hassle-free and saves you time and money by avoiding late payment charges.

 

You’ll need to have a My EE account before you can set up a Direct Debit.


Register
 | Log in

 

Can’t set up a Direct Debit? You can also make simple and secure payments online in My EE with Visa, Visa Debit, MasterCard, Amex and Maestro.

 

Log in to My EE to make a payment.

 

After you’ve made a payment, you’ll be prompted to register the card you’ve just used. You’ll see the payment in your Payment history after about 15 minutes. We’ll email you confirmation of your payment as well.

 

Find out more about paying your bill

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Charges on your bill

Charges on your bill

If there’s ever an occasion when your EE bill is not quite what you’re expecting or there are charges you don’t recognise you can get help here

Phones, tablets and devices

Phones, tablets and devices

Setting up your device

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Please select from the Setting up your device options

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Help with SIMs

Need some help setting up your SIM? Find out more about setting up your SIM

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Setting up your iOS device

Need help setting up your new iPhone or iPad?

 

Visit our guide to setting up your iOS device

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Setting up your Android device

Need help setting up your Android device?

 

Visit our guide to setting up Android devices

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Setting up your email

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Setting up your voicemail

To set up your voicemail, press and hold 1 on your EE phone. Or dial 07953 222222 from another phone. This accesses your voicemail main menu where you’ll hear a list of instructions including setting up a PIN.

 

Find out more about setting up your voicemail

 

See all help articles on Getting started with EE Business

Unlocking your device

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Please select one of the Unlocking your device options

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Unlocking your device

Need to use your EE Small Business phone or tablet on a different network? We can help. Here’s what you need to do:

 

  1. Check we can unlock your device – you can read more about this below
  2. Follow these simple steps to unlock your device online
  3. If you have an iPhone or iPad there are a few extra things you need to do - our guide to unlocking Apple devices explains all

 

Find out more about unlocking your device

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Activating your SIM

Need to activate your SIM? Here’s what you'll need to do:

 

  1. Put the SIM into your device
  2. Activate it
  3. Wait for a signal and the EE symbol to appear on your screen

 

Activation usually happens quickly but can take up to 24 hours.

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Keeping your mobile number

Joining us from another network? You’ll need three things to keep your mobile number.

 

  1. Porting Authorisation Code (PAC)
    You can get this from your current provider. A PAC lets you transfer your number from one network to another. When issued, a PAC is valid for 30 days.
  2. An active EE SIM
    When you join us, we’ll send you a new EE SIM. We’ll then transfer your existing mobile number to your new SIM.
  3. A temporary mobile number
    Your new EE SIM comes with its own number. We’ll replace this with your existing mobile number – so we’ll need to know both numbers.

 

Got all three? Great, you can now go to My EE and transfer your current mobile number. Do this before 17:30 on a working day, we’ll transfer your number on the next working day. If it’s after 17:30, at the weekend, or on a bank holiday it’ll take us an extra working day to transfer.

 

Find out more about keeping your business mobile number

View our latest devices

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Find the best devices for your business.

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View our latest devices

Get the latest phones, tablets and smartwatches from EE business.

 

View our latest devices

Add-ons and benefits

Add-ons and benefits

Going or calling abroad

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Please select from the Going or calling abroad options

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Calling abroad

Making international calls? We’ve made it even easier for you with two options:

 

  1. Apply one of our add-ons to get best value for money. Login to My EE to choose the one that best suits your needs.
  2. Some of our plans have an inclusive allowance for calling abroad. You can use My EE to check your plan allowance

 

If you don’t apply an add-on, make sure you visit our Calling abroad page to see how much it costs to call abroad.

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Travel data pass

With a Travel Data Pass you can use your phone abroad just like you do at home. It covers our most popular destinations outside of Europe.

 

With it you get a massive 500MB of data a day for a fixed price:

 

  • £4 in America and Canada
  • £5 in nine of our other most popular countries

 

You can also get an allowance of 150MB for £5/day in 45 other destinations worldwide.

 

Just text TRAVEL to 150 to set it up. 

 

For roaming costs outside the EU, check out our roaming tool

 

Find out more about our travel data passes

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Roaming

EU roaming is free for our customers. Meaning you can use your minutes, texts and data in our Europe zone just like you do in the UK.

Going further afield? Check roaming costs for countries outside the EU

You can use My EE to make sure roaming is activated on your mobile number(s) before you travel. Check your settings here

We’ve also got a range of roaming add-ons available so that you can get best value for money when you’re abroad. Check the best roaming add-ons for you

Swappables

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Learn more about Swappables

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Swappables

Need flexibility? Say hello to our flexible Business Select plans. Choose and swap any of the additional benefits, as and when you need them.

 

You can choose from three swappable add-ons:

 

  • Double Data 
    50GB boosted to 100GB — for the same price
  • Rest of World Roaming 
    1000 minutes, 1000 texts and 1GB of data to use in the USA, US Virgin Islands, Canada, Turkey, Australia, New Zealand, India, China, Israel and Singapore
  • Calling Abroad
    1000 extra minutes of calls and 1000 extra texts to the EU from the UK every month
 
 
Safety and security

Safety and security

Lost or stolen devices

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Find out what you should do if your device is Lost or stolen

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Lost or stolen devices

If you’ve lost your device – don’t panic! Contact us straight away.

 

Call 150 from an EE handset or 07953 966250 from any other phone (calls charged at local rates). If you’re abroad call +44 (0)7953 966250 (calls charged at international call rates).

 

It’s extremely important that you let us know your device is gone as soon as you know. If you don’t let us know within 24 hours of your device being lost or stolen, you’ll be liable for all call charges incurred.

 

Find out more about lost or stolen devices

Phishing scams

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Find out more about Phishing scams

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Phishing scams

Phishing scams are designed to get hold of your personal information. They’re usually emails, or other messages made to look and sound like they’ve come from a trusted company. 

 

Tips for staying safe

 

  • Trust your instincts
    If something looks suspicious or you’re unsure about it, there’s probably a catch
  • Look out for ‘https’ in the URL
    For any online payments, the URL should start with ‘https’ — this indicates its secure
  • Don’t click on links in emails
    Type in the address or use a search engine to find the site you’re looking for
  • Never enter your PIN online
    Look out for pop-ups asking you to confirm your card details or enter your PIN
  • Update your security software
    Keep your security software and firewalls up to date
 
Blocking calls

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Find out more about Blocking calls

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Blocking calls

You can stop unwanted sales and marketing calls by registering with the Telephone Preference Service (TPS). This is a free, government-funded service, and the website also has useful info about unwanted text messages.

 

Please visit the TPS website for more information and to learn how to register.

 

Find out more about blocking unwanted calls

Computer viruses

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Learn more about Computer viruses

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Computer viruses

Computer viruses are programs designed to harm your phone, laptop or tablet, or steal your personal information. Frequently they’re spread by email, typically by sharing files, or by programs called worms or Trojans that are passed around the internet. They can make life very awkward so it's well worth taking some simple steps to try to avoid them.

 

You can avoid getting viruses by:

 

  1. Installing a firewall 
    This is a piece of software that acts as a safety barrier between your device and the internet. It can protect your computer from viruses and attacks by people trying to access your personal stuff.
  2. Installing an anti-virus program 
    Anti-virus software works hand-in-hand with your firewall. It checks anything that's been allowed through the firewall, to make sure it's safe and doesn't contain any viruses.

 

Find out more about computer viruses and how you can prevent them

Need more help?

My EE app

Get 24/7 support through the My EE app

EE Community

Get support via the EE Community

FAQs

Need help? Have a look at our FAQs