USING 4G ABROAD - SWITCHING OFF 4G

EE
EE

You won't be able to use the 4G network while you're abroad due to differences in the frequencies used, but don't worry - you can still use your 4G device on 2G and 3G.

Similarly, if friends from overseas visit the UK with a 4G device, they'll be able to connect to the 2G and 3G networks. But they won't be able to roam on to 4G because of differences in frequencies.

On most devices, switching between 4G and 2G/3G should happen automatically but for some networks in certain countries you may have to manually turn off 4G and use 3G instead. Once you've done that, you can manually select a network from a list on your phone.  Manual selection of your network applies in the following countries.

Finland                                          DNA                                       
 Venezuela  Digitiel
 UAE  Du, Etisalat

How to manually turn off 4G

Follow these set up instructions so you can connect to a 3G network while you're abroad.

Samsung

Tap apps > settings > more settings > network > network mode > select 3G

Huawei

Tap apps settings > more > network > network mode > select 3G only

Apple

Tap settings > general > cellular > enable LTE > switch to the OFF position

HTC

Tap settings > mobile network > network mode > 3G only 

Why EE

4G in more places than any other network

We're making sure that we provide the biggest 4G coverage for you.

Call and text with WiFi

No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.

Investing in our network

We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.

And ready for the future

We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.