WIFI ON THE LONDON UNDERGROUND

- TROUBLESHOOTING

What if 'Virgin Media WiFi' is not found by my device?

If this happens, it’s likely that you’re not in an enabled station or you’re out of range of a Virgin Media WiFi access point.

I can normally sign in at one particular location but today it’s not working. Why?

This could be caused by a number of issues, such as a fault on the service or something interfering with the WiFi signal. If it’s a fault on the network it’ll be fixed as quickly as possible. If you see other people connecting but you can’t, try setting up your device again as you did when you first activated it.

After I’ve connected, I keep getting a message like "Page not available" or "Page not found". What does this mean?

It could be due to one of the following reasons:

  1. You’ve left the station and are out of range of one of our hotspots. In this case, please try again when you’re inside a WiFi-enabled station
  2. You’ve misspelt the web address
  3. You may be trying to access content that is blocked.
  4. There’s a network fault in that location. Try moving to another spot in the same station, like further down the platform.

I'm still having problems. What should I do?

Get in touch. Here’s how:

EE
Call us on 150 or 07953 966 250.

Orange 
Call us on 150 or 07973 100 150.

T-Mobile
Call us on 150 or 0845 412 5000.

Corporate Customers
Call us on 158 or 07973 100 158 from any other phone.

Small Business
Call us on 345 or 07973 100 345 from any other phone.

Why EE

4G in more places than any other network

We're making sure that we provide the biggest 4G coverage for you.

Call and text with WiFi

No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.

Investing in our network

We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.

And ready for the future

We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.