Pocket Landline from EE means never missing a customer call

Customer's challenge

Parties and events are more memorable with photo booths. They add to the experience, injecting fun and capturing magic moments that can be uploaded fast to social media.

Inflatable Photobooth makes it happen. With a team of 10 people split between London and Milton Keynes, it sells LED inflatable photo booth packages for birthdays, weddings, school balls, corporate events and more. With business booming, the company had to find a way to scale operations. Highly mobile, employees spend most of their time out and about with customers. When returning to the office they used to be greeted with masses of messages and missed calls.

“Having office numbers shows we’re professional and bona fide, rather than a fly-by-night,” says director Marcia Brickwood. “But responsiveness is very important too. If customers don’t get an answer straightaway there’s always the chance they could hang up and go elsewhere. With Pocket Landline from EE that’s no longer a problem.”

Our solution

Especially suited for small businesses, Pocket Landline provides customers with a fixed line number that rings straight to their mobile. It meant Marcia ticked other important boxes too.

As well as improving response times and customer service, real time communication also means the business runs more efficiently. “People are much more productive,” says Marcia. “They spend less time driving back and forth to the office, saving on time and travel costs. And it’s easier to multi-task, like dealing with a new enquiry while setting up a photo booth.”

“Moving to Pocket Landline was simple – we just added it onto our 4GEE Business Plan,” she says. “We retain the credibility of an office landline number, while our people get mobile flexibility. Unlike call forwarding services, we pay a low fixed monthly price so there are no hidden extras.”

Closing more business

Now Inflatable Photobooth never misses a customer call. And there’s no need to rush back to the office to pick up messages.

It also includes easy-to-access online reports on busy call times and caller location information; helping Marcia plan for business expansion.

With one predictable cost, it’s really easy to budget with Pocket Landline. Marcia concludes: “When the bill arrives there are no nasty surprises like divert charges or premium call rates. So we get peace of mind.”

Learn more about Pocket Landline from EE >

See more case studies >

Company type: photo booth hire

"People are much more productive. They spend less time driving back and forth to the office, saving on time and travel costs. And it’s easier to multi-task, like dealing with a new enquiry while setting up a photo booth."

Marcia Brickwood, Director, Inflatable Photobooth

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