LOOKING TO UPGRADE?

How to get your hands on the latest devices

Upgrading online is as simple as 1-2-3

1

Text UP to 150
to check your plan

2

Use the link in the SMS we send you

3

Choose your upgrade online

Other ways to upgrade

EE customers

Call us on 0800 956 6134

Orange & T-Mobile customers

Orange customers: call 0800 079 0292
T-Mobile customers: call 0800 956 6135

If you’ve already checked your upgrade eligibility, upgrade online now.

Call to upgrade Monday to Friday 8am to 7pm and Saturday 9am to 5pm, Sunday (Closed). Or visit an EE store. 

Just some of the benefits of upgrading your plan

Keep your number

You'll keep your number, whether you're upgrading from EE, Orange or T-Mobile

4G in more places

We've just switched on superfast 4G in even more places than any other network

Free delivery

No extra cost to get your new device sent straight to you or your local EE store

Recycle and Reward

Get money for your old phone with our Recycle and Reward scheme

FAQs about upgrading

When can I upgrade my phone at EE?

Business customers should text UP to 150 or call 150 from your EE phone. As a quick guide, you need to be over six months into your contract to upgrade early. If you’re on a pay monthly SIM plan you can upgrade just four months into your contract – fees may apply for early upgrades.

Can I upgrade my phone before my contract ends?

You may not be eligible to upgrade at this time for a number of reasons, such as having been with EE for less than 6 months or there may be an outstanding balance on your account. Text UP to 150 to find out when you can upgrade - fees may apply for early upgrades.

How do I keep my existing number when I upgrade?

Keeping your existing number is easy with EE. We’ll send you a new SIM card with your phone so whether you’re an upgrading Orange, T-Mobile or EE customer, just pop your new SIM into your phone and you’re good to go.

After I upgrade, when does my new plan start?

If you’re an upgrading EE customer you can agree when your plan will start with an EE agent.

 If you’re upgrading from Orange or T-Mobile your new plan will start once you put your new EE SIM into your phone. Your new allowances will come into effect and you’ll be charged from that point.

How can I track my order?

Check the status of your order by logging into the order portal from the link in your confirmation email. If your order is with DPD, they will send you a text with you tracking reference to track your order online.

Can I trade in my old device?

You can get money back when you trade-in your old phone with our Recycle & Reward scheme.

Can I switch to a SIM only plan and keep my current device?

Yes, you can switch to a SIM only plan and keep your old device, just insert your new SIM card into your old device. If you are still within your minimum contract period you may need to pay an early upgrade fee to switch to a SIM only plan.

Why choose EE for your Business

4G in more places than
any other UK network

Inclusive EU roaming
on our business plans

Free delivery to you
or your local EE store

Free phone replacement
on faulty devices
for 24 months