LOOKING TO UPGRADE?

How to get your hands on the latest devices

Upgrading online is as simple as 1-2-3

1

Text UP to 150
to check your plan

2

Use the link in the SMS we send you

3

Choose your upgrade online

Other ways to upgrade

EE customers

Call us on 0800 956 6134

Call to upgrade Monday to Friday 8am to 7pm and Saturday 9am to 5pm, Sunday (Closed). Or visit an EE store. 

If you’ve already checked your upgrade eligibility, upgrade online now. (excludes ‘Upgrade Anytime’)

 

Just some of the benefits of upgrading your plan

Trade In

Get money for your old phone with our Trade In scheme

4G in more places

We've just switched on superfast 4G in even more places than any other network

Free delivery

No extra cost to get your new device sent straight to you or your local EE store

Recycle and Reward

Get money for your old phone with our Recycle and Reward scheme. Not available on ‘Upgrade Anytime’

FAQs about upgrading

When can I upgrade my phone at EE?

Business customers should text UP to 150 or call 150 from your EE phone. As a quick guide, you need to be over six months into your contract to upgrade early. If you’re on a pay monthly SIM plan you can upgrade just four months into your contract – fees may apply for early upgrades.

Can I upgrade my phone before my contract ends?

You may not be eligible to upgrade at this time for a number of reasons, such as having an outstanding balance on your account. Text UP to 150 to find out when you can upgrade - fees may apply for early upgrades.

How does ‘Upgrade Anytime’ Work?

If you’re on an Upgrade Anytime plan, you can upgrade just 15 days into your new plan. There may be an upgrade fee to pay depending on where you are in your contract but you can upgrade every two weeks if you want - you just need to trade in your old phone and sign up to a new 24-month plan.

Terms and certain restrictions apply. Visit business.ee.co.uk/upgradeanytime .

How do I keep my existing number when I upgrade?

Keeping your existing number is easy with EE. We’ll send you a new SIM card with your phone, just pop your new SIM into your phone and you’re good to go.

After I upgrade, when does my new plan start?

If you’re an upgrading EE customer you can agree when your plan will start with an EE agent.

How can I track my order?

Check the status of your order by logging into the order portal from the link in your confirmation email. If your order is with DPD, they will send you a text with you tracking reference to track your order online.

Can I trade in my old device?

You can get money back when you trade-in your old phone with our Recycle & Reward scheme

On Upgrade Anytime price plans, to upgrade early (from day 15), you’ll need to trade in your old phone, but you won’t get any money back for it. 

Can I switch to a SIM only plan and keep my current device?

Yes, you can switch to a SIM only plan and keep your old device, just insert your new SIM card into your old device. If you are still within your minimum contract period you may need to pay an early upgrade fee to switch to a SIM only plan.

Why choose EE for your Business

4G in more places than
any other UK network

Inclusive EU roaming
on our business plans

Free delivery to you
or your local EE store

Free phone replacement
on faulty devices
for 24 months