Coronavirus: Help and support

Our call centres are very busy - so please only call us if it's urgent.
We're working hard to help vulnerable customers, keep everyone connected and keep our staff safe. Read our response to coronavirus.
We’re starting to re-open our stores, and to keep you and our teams safe, we’re doing things a little differently. Following government guidance we’ve introduced some new measures in store. If you don't want to come into one of our stores, you can book a phone appointment with one of our experts.
Use My EE (get the app or sign in online) to view and pay bills, top up, check data usage, and manage add-ons, Swappable Benefits, data gifting and more.
Or you can find help in our guides or get support from the My EE Community.

Online services and guidance

Connection issues

Mobile signal problems or broadband connection issues.

Make a payment

Pay a bill or top up - make an instant payment to any phone.

Your My EE account

Use My EE to view your bill, upgrade or unlock your device.

Book an appointment

Visit one of our stores or book a phone call with an expert.

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Ask the EE Community

The EE Community is where our customers ask and answer questions, share ideas and swap tips.

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Find more on EE Help

Visit EE Help to find guidance and support on using your phone, broadband and EE Entertainment.