Coronavirus: Help and support

Our call centres are very busy - so please only call us if it's urgent.
We're working hard to help vulnerable customers, keep everyone connected and keep our staff safe. Read our response to coronavirus.
Though most of our stores are closed, some are still open for assistance, with local experts available to help by phone.
Use My EE (get the app or sign in online) to view and pay bills, top up, check data usage, and manage add-ons, Swappable Benefits, data gifting and more.
Or you can find help in our guides or get support from the My EE Community.

Online services and guidance

Connection issues

Mobile signal problems or broadband connection issues.

Make a payment

Pay a bill or top up - make an instant payment to any phone.

Your My EE account

Use My EE to view your bill, upgrade or unlock your device.

Telephone appointments

Our stores are closed but our local experts are still here to help.

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Ask the EE Community

The EE Community is where our customers ask and answer questions, share ideas and swap tips.

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Find more on EE Help

Visit EE Help to find guidance and support on using your phone, broadband and EE Entertainment.