Help for EE, Orange & T-Mobile

Getting started
Accounts, billing & price plans
Phones & devices
EE TV & Broadband
Safety & security
Community
Getting started
Joining EE

All you need to know about joining EE, from buying and setting up your new device to selecting the right add-ons 

Voicemail

Find out how use your voicemail, including setting up a voicemail PIN to protect your messages

Help with SIMs

Information on activating a replacement, types of SIM and swapping from Orange or T-Mobile to EE

Getting started with your device

Use our interactive tools and step-by-step guides to help you set up and get the most out of your device

Sign up to My EE

Once you've signed up, you can use My EE to view and manage all the features of your account

Transferring your contacts

Read our guides on how to copy your contacts on your old phone and make them available on your new one

Accounts, billing & price plans
Manage your account

Register to view and manage your account quickly and easily online, or on the move with the My EE app

Going or calling abroad

Information to read before you go abroad, including details of add-ons to save you money while you're away

Price plans and costs

Find out what all EE, Orange and T-Mobile plans include, and the costs involved

Billing and payment

Check your account, understand your bill and find ways to save money with our billing and payment help pages

Pay as you go & top up

Everything you needed to know about topping up, packs and add-ons and much more

Calls, texts, data add-ons

Find out about adding value to your plan with add-ons and more

Upgrades

Information on upgrading, including if you are on a shared 4GEE plan - plus get cash for your old phone

Apple Music

Get help to set up and enjoy Apple Music on your mobile device

BT Sport

Get help to set up and enjoy BT Sport on your mobile device

Entertainment add-ons

Find out all about using Entertainment add-ons, including games and TV on your phone

Cancelling & returning

Find out how to cancel an EE, Orange or T-Mobile plan or how to return unwanted items

Shared plans

Find out about our Shared Plans, which let you add up to five different devices to one inclusive plan

Terms & conditions

The legal bits for all our products and services on EE, Orange, T-Mobile and business plans

Phones & devices
Phones and devices guides

Get tailored help for all our phones, tablets or home and mobile broadband devices 

Upgrades

Find out how to upgrade your device and get money for recycling your old phone

Unlock your device

Complete and submit our unlocking form or get help with unlocking your EE, Orange or T-Mobile device

Repairs and tracking

If your EE, Orange or T-Mobile phone is in need of a fix find out about our repairs service and tracking tool

Help with SIMs

Information on activating a replacement, types of SIM and swapping from Orange or T-Mobile to EE

Content Lock

Find out how Content Lock can let you choose exactly what level of security you'd like

WiFi Calling

Find out who can get WiFi Calling, how to set it up, how it works and what you’ll pay, as well as some troubleshooting tips

Lost or stolen device

If you've lost your device or had it stolen call us immediately so we can help

Transfer your contacts

How to transfer your contacts and other important data between devices on EE, Orange and T-Mobile

Keeping your number

Moving networks? If you already have a PAC code fill in and submit our form here

Accessibility

Learn about our range of phones adapted to meet the needs of those with a visual or hearing impairment

Video calling

Find out how to use video calling on your phone

4G Calling

Find out what the benefits are of 4G Calling, who can get it and how to switch it on

Check and improve your network coverage

Find out about our Network Status Checker and how to get updates on our network in your area

EE TV & Broadband
EE TV

Find out all you need to know about using our new EE TV service

Home Broadband

Get help setting up your Home Broadband, connecting your devices, logging into your email and fixing problems

Mobile broadband/4GEE WiFi

Help with getting connected, topping-up and more, with our mobile broadband and 4GEE WiFi services

Home Phone

Get help with your Home Phone service and calling features

Home 4GEE

Help with getting started, topping up and adding data to your Home 4GEE

Email

Orange email has now closed.

Safety & security
Content lock

Learn all about how each setting works and what kinds of content are blocked

Lost or stolen device

Call us without delay if your phone or device is lost, stolen or damaged

Security

Advice and best practice for staying safe online

Insurance

Find out how to get peace of mind with Full Cover and Damage Cover from EE

Community
EE Community

The EE Community is where our customers get together to ask, answer, learn and share – 24/7.

Most popular help

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WiFi Calling

Help setting up WiFi calling on your EE mobile device

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My EE

Get help with setting up and using My EE

4

Billing and payment

Help and information on your bills explained, understanding your bills and making a payment

6

Pay as you go

How to top up, manage your packs and add-ons, and upgrade on pay as you go

7

Unlocking your device

You can unlock your device by filling in our online form or calling 150 from your mobile.

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Home broadband

Help with setting up your home broadband and managing your account

See more popular help Close more popular help

In the Community

Trending EE, Orange & T-Mobile topics & updates

Who's who in the Community team

The EE Community Support Team keep a watchful eye on the community, stepping in when Community Stars and others need a helping hand to find the right official information from EE.

Posted by TiffJ in EE Community
About the Community team

The EE Community is where our customers get together to ask and answer questions, share ideas, swap tips and find inspiration - 24/7.

Posted by TiffJ in EE Community
EE Community

Everything you need to know about our EE Community and how you can become involved.

Posted by TiffJ in EE Community
Upgrading your phone

Find out how to upgrade your EE phone.

Posted by Richard_C in Phone and devices

GETTING THE MOST FROM EE

Services and offers we have for you

New to EE? Use our get started guides

Follow our step-by-step guides to help you get up and running with EE.

Get started now

Discover more with our video guides

Watch our help and support videos to get the most out of EE and your phone.

Watch our Help videos

Manage your account with My EE app

Keep track of your usage, manage your add-ons or pay your bill on the move.

Download the My EE app

Join the EE Community now

See what people are saying in the EE Community - get involved or get advice.

Join the Community