Broadband (internet) username
The broadband username you'll need to connect to the internet looks like one of the examples below:
Tip: your Bright Box router is set up just for you, so you don't need to know your router's username. We'll automatically set it up after you've selected your parental control options.
If you'd like your broadband username to set up your own router, set up your Bright Box first - you'll then find your username on your Bright Box status page or contact us for more help.
Internet password - yourname.nodename.co.uk@fs
If your username looks like yourname.nodename.co.uk@fs, you chose or were given your password when first signing up for the service. Remember, passwords are case sensitive.
If you've changed your password to access your account online, please continue to use your original password to connect to the Internet.
Internet password - PRODUCTIONHQNUN123456@fs
If your username looks like PRODUCTIONHQNUN123456@fs, your password will be HQNPASS123456.
Simply replace the numbers in the password, with the ones found in your username.
Don't worry - broadband passwords in this format can't be used to access your account online or email. They're simply used to connect your router to the internet.