Broadband, home phone and EE TV - offers and promotions

If you're new to EE Broadband, you can see what broadband, EE TV & call packages you can get in our broadband shop.

If you already have EE Broadband, see our home broadband deals especially for you.

Terms and Conditions (in pdf format)

• Broadband from EE - offers and promotions terms and conditions: from 5 October 2018 (.pdf 337KB)
• EE TV & Broadband offers from 5 October 2018 (.pdf 67.7KB)
  

Previously available Terms and Conditions (in pdf format)

• Broadband from EE - offers and promotions terms and conditions: from 31 August 2018 (.pdf 337KB)
• EE TV & Broadband offers from 31 August 2018 (.pdf 67.7KB)
  
• Broadband from EE - offers and promotions terms and conditions: from 26 June 2018 (.pdf 334KB)
• EE TV & Broadband offers from 26 June 2018 (.pdf 65KB)
  
• Broadband from EE - offers and promotions terms and conditions: from 23 May 2018 (.pdf 342KB)
• EE TV & Broadband offers from 23 May 2018 (.pdf 72KB)
• Broadband from EE - offers and promotions terms and conditions: from 24 October 2017 (.pdf 210KB)
• EE TV & Broadband offers from 24 October 2017 (.pdf 61KB)
• Broadband from EE - offers and promotions terms and conditions: from 28 September 2017 (.pdf 215KB)
• Broadband from EE - offers and promotions terms and conditions: from 7 September 2017 (.pdf 268KB)
• Broadband from EE - offers and promotions terms and conditions: from 22 August 2017 (.pdf 215KB)
  
• Broadband from EE - offers and promotions terms and conditions: from 14 August 2017 (.pdf 270KB)
  
• Broadband from EE - offers and promotions terms and conditions: from 3 May 2017 (.pdf 216KB)
  
• Broadband from EE - offers and promotions terms and conditions: from 28 March 2017 (.pdf 229KB)
  
• EE TV & Broadband offers from 3 May 2017 (.pdf 64KB)
• EE TV & Broadband offers from 28 March 2017 (.pdf 64KB)
  
• Broadband from EE - offers and promotions terms and conditions: from 24 January 2017 (.pdf 76KB)
• EE TV & Broadband offers from 24 January 2017 (.pdf 76KB)
• Broadband from EE - offers and promotions terms and conditions: from 26 October 2016 (.pdf 24 KB)
• EE TV & Broadband Offers - from 26 October 2016 (.pdf 76KB)
• Broadband from EE - offers and promotions terms and conditions: from 12 July 2016 (.pdf 127KB)
• EE TV & Broadband Offers - from 12 July 2016 (.pdf 126KB)
• Broadband from EE - offers and promotions terms and conditions: from 24 November 2015 (.pdf 320KB)
• EE TV & Broadband Offers - from 24 November 2015 (.pdf 322KB)
• Broadband from EE - offers and promotions terms and conditions: from 28 October 2015 (.pdf 1.42MB)
• EE TV & Broadband Offers - from 28 October 2015 (.pdf 322KB)
• Broadband from EE - offers and promotions terms and conditions: from 1 October (.pdf 188KB)
• Broadband from EE - offers and promotions terms and conditions: from 11 August (.pdf 198KB)
• Broadband & TV from EE - offers and promotions terms and conditions: from 4 August 2015 (.pdf 192KB)

Data Boost Terms & Conditions

Data Boost for EE pay monthly plans updated 26 June 2018 (.pdf 217 KB)

Line Rental Saver is no longer available for new or upgrading customers on EE Broadband plans.

If you applied for Home Broadband during a promotional period, you may have qualified for an Amazon.co.uk Gift Card claim code*.

You will be sent an email and SMS within 5 working days of your purchase explaining how to claim your card. If you haven’t received this please contact our customer service team on 0800 587 2297 or email broadbandhelp@eereward.co.uk. Calls to 0800 numbers are free of charge, even when calling from a mobile.

Once claimed, you should receive your Amazon.co.uk Gift Card claim code* via email within 6 working days of your first broadband bill payment. It will be valid for up to 10 years. Any balance remaining after this time will no longer be available.

*Restrictions apply, see www.amazon.co.uk/gc-legal

Amazon.co.uk is not a sponsor of this promotion. Amazon.co.uk Gift Cards ("GCs") may be redeemed on the Amazon.co.uk website towards the purchase of eligible products listed in our online catalogue and sold by Amazon.co.uk or any other seller selling through Amazon.co.uk. GCs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account.Amazon.co.uk is not responsible if a GC is lost, stolen, destroyed or used without permission. See www.amazon.co.uk/gc-legal for complete terms and conditions. GCs are issued by Amazon EU S.à r.l. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates.

Learn more about your Gift Card

Find answers to frequently asked
questions or read our full terms and conditions 

If you've signed up for EE broadband via a website or promotional offer for our service, you may have been offered Amazon vouchers or cashback.

Once your service has been activated and you have paid your second bill, you will receive an email with details on how to claim your reward by entering your online order number and other details.

Rewards must be claimed within 60 days of receiving the email. Please allow up to 30 days from your claim being received for your reward to arrive. 

Fulfilment of the reward will be managed by the Marketing Lounge Partnership Limited on behalf of EE.  If the reward is not received, then you should contact Marketing Lounge Partnership Customer Service team on 01565 656251 or email broadbandinfo@myeeoffers.co.uk

Full terms and conditions can be found here

As part of your EE Home Broadband package, we've teamed up with award-winning internet security specialists Norton™ to bring you Norton Security Premium™.

All EE Home Broadband customers get a year's subscription to Norton Security Premium™ worth £79.99, which you can use to protect up to 10 devices

Norton Security Premium™

The Early Cancellation Credit of £50 for cancellation fees or early termination charges from your previous broadband and calls provider is only available to customers who are in contract with another provider for their broadband and calls subscription on the date they join EE broadband and incurred charges for leaving early.

Subscription includes any monthly outstanding payments for line rental or monthly call plans – this does not include outstanding call charges. You’ll need to provide evidence showing your full name and address, that you were in contract at the time you ordered your EE broadband and evidence you have paid any cancellation fees or early termination charges.

Evidence must be provided by uploading electronic copies at http://50credit.ee.co.uk/, where instructions on how to do this are provided. You must claim your £50 credit within 90 days of your EE broadband service being activated. The credit will be applied to your EE broadband account in the next month following the satisfactory completion and processing of your request.

If the credit is for an amount greater than your monthly charge, the remainder of the credit will be credited to the bank account from which your EE broadband monthly direct debit is taken.

These offers are no longer available.

• EE TV & Broadband tablet offer from 25 February - 7 April 2015 terms and conditions (.pdf 132 KB)
• Power Bar
• Wuaki voucher offer
• Cashback deal with EE TV and 4G tablet (.pdf 189 KB)
• NOW TV offer with EE TV from 1 September 2015 - 26 May 2016 terms and conditions (.pdf 157 KB)
• Broadband magazine competition - EE TV Sports Package Terms and Conditions (.pdf 260KB) >
• Broadband magazine competition - ASOS £500 Gift Voucher Terms and Conditions (.pdf 184KB) >

If you applied for Home Broadband during a promotional period, you may have qualified for an EE Reward Card. This is a prepaid card that you can use at most places that accepts Mastercard®. The EE Reward Card is issued by Blackhawk Network (UK) Ltd., pursuant to license by Mastercard International Incorporated.

You will receive an email explaining how to claim your card after making two bill payments. If you haven’t received this within 30 days of paying your second bill, please contact the EE Reward Card team on 0800 587 2297 or email broadbandhelp@eecard.co.uk. Calls to 0800 numbers are free of charge, even when calling from a mobile.

You will need to activate your card before you can use it, and details of how to do this will be emailed to you. Your EE Reward Card is valid until the expiry date shown on the front of the card (12 months from issuance).

Learn more about your EE Reward Card

Find answers to frequently asked questions >

Or read our full offer terms and conditions >

If you applied for Home Broadband during a promotional period, you may have qualified for an EE Reward Card. This is a prepaid card that you can use at most places that accept Mastercard®. The EE Reward Card is issued by Blackhawk Network (UK) Ltd., pursuant to license by Mastercard International Incorporated.

You will be sent an email and SMS within 5 working days of your purchase explaining how to claim your card. If you haven’t received this please contact our customer service team on 0800 587 2297 or email broadbandhelp@eecard.co.uk. Calls to 0800 numbers are free of charge, even when calling from a mobile.

Once claimed, you should receive your card within 21 days of your first broadband bill payment. You will need to activate your card before you can use it, and details of how to do this will be emailed to you. You have 3 months from the date of issue to activate your card. If it is not activated within this time, you will no longer have access to the funds Your EE Reward Card is valid until the expiry date shown on the front of the card (12 months from issuance).

Learn more about your EE Reward Card

Find answers to frequently asked questions >

Or read our full offer terms and conditions >

If you bought Fibre Max Broadband during a promotional period, you may have qualified for a free Google Home. Your Google Home will be dispatched within 30 days of your payment of your second Fibre Max bill (or first bill if you're an existing Home Broadband customer).

See full terms and conditions for this offer >