Broadband, home phone and EE TV - offers and promotions

If you're new to EE Broadband, you can see what broadband, EE TV & call packages you can get in our broadband shop.

If you already have EE Broadband, see our home broadband deals especially for you.

Terms and Conditions (in pdf format)

• Broadband from EE - offers and promotions terms and conditions: from 22 September 2017 (.pdf 215 KB)
• EE TV & Broadband offers from 3 May 2017 (.pdf 64 KB)

Previously available Terms and Conditions (in pdf format)

• Broadband from EE - offers and promotions terms and conditions: from 7 September 2017 (.pdf 268KB)
• Broadband from EE - offers and promotions terms and conditions: from 22 August 2017 (.pdf 215 KB)
  
• Broadband from EE - offers and promotions terms and conditions: from 14 August 2017 (.pdf 270 KB)
  
• Broadband from EE - offers and promotions terms and conditions: from 3 May 2017 (.pdf 216 KB)
  
• Broadband from EE - offers and promotions terms and conditions: from 28 March 2017 (.pdf 229 KB)
  
• EE TV & Broadband offers from 28 March 2017 (.pdf 64 KB)
  
• Broadband from EE - offers and promotions terms and conditions: from 24 January 2017 (.pdf 76 KB)
• EE TV & Broadband offers from 24 January 2017 (.pdf 76 KB)
• Broadband from EE - offers and promotions terms and conditions: from 26 October 2016 (.pdf 241 KB)
• EE TV & Broadband Offers - from 26 October 2016 (.pdf 76 KB)
• Broadband from EE - offers and promotions terms and conditions: from 12 July 2016 (.pdf 127 KB)
• EE TV & Broadband Offers - from 12 July 2016 (.pdf 126 KB)
• Broadband from EE - offers and promotions terms and conditions: from 24 November 2015 (.pdf 320 KB)
• EE TV & Broadband Offers - from 24 November 2015 (.pdf 322 KB)
• Broadband from EE - offers and promotions terms and conditions: from 28 October 2015 (.pdf 1.42 MB)
• EE TV & Broadband Offers - from 28 October 2015 (.pdf 322 KB)
• Broadband from EE - offers and promotions terms and conditions: from 1 October (.pdf 188 KB)
• Broadband from EE - offers and promotions terms and conditions: from 11 August (.pdf 198 KB)
• Broadband & TV from EE - offers and promotions terms and conditions: from 4 August 2015 (.pdf 192 KB)

If you have a EE pay monthly phone plan or EE 12 month SIM only plan, and take your home broadband with us, you'll get a monthly 5GB data boost on your 4GEE plan.* Here's the small print:

• Data Boost is available to new and existing pay monthly mobile customers who sign up to home broadband plan. 
• your monthly data allowance is boosted by 5GB. 
• you’ll lose the Data Boost if you cancel your home broadband 
• it's not available with 30 day SIM only plans or non-lead Sharer plans
• if you upgrade or change your pay monthly plan, you may no longer be eligible for the Data Boost
• we’ll let you know when you choose a new plan if it can be carried across
• available online, via telesales or in EE stores.

The boost will be applied to your mobile account up to 30 days after your EE broadband service goes live. We’ll send you a text message to let you know when your data allowance has been boosted.

*Please note: Home Broadband and your phone plan or SIM only plan do not have to be taken at the same time.

Data Boost terms and conditions

• Data Boost for EE pay monthly plans updated 12 July 2016 (.pdf 158 KB)

You can choose to pay for your line rental up front. After first signing up or taking our Line Rental Saver option we'll bill you in advance for either 12 months' or 18 months' line rental costs with a 10% discount (depending on which option you’ve selected) - this bill may appear at a different time to your usual bill date.

Then, each month for 12 or 18 months, we'll credit your account - you'll see this as a credit for Line Rental Saver Benefit in the Account Charges section on your online bill.

Call us to order on 0800 079 0561

If you've signed up for EE broadband via a website or promotional offer for our service, you may have been offered Amazon vouchers or cashback.

Once your service has been activated and you have paid your second bill, you will receive an email with details on how to claim your reward by entering your online order number and other details.

Rewards must be claimed within 60 days of receiving the email. Please allow up to 30 days from your claim being received for your reward to arrive. 

Fulfilment of the reward will be managed by the Marketing Lounge Partnership Limited on behalf of EE.  If the reward is not received, then you should contact Marketing Lounge Partnership Customer Service team on 01565 656251 or email broadbandinfo@myeeoffers.co.uk

Full terms and conditions can be found here

As part of your EE Home Broadband package, we've teamed up with award-winning internet security specialists Norton™ to bring you Norton Security Premium™.

All EE Home Broadband customers get a year's subscription to Norton Security Premium™ for three PCs worth £69.99.

Norton Security Premium™

Please note: Our terms and conditions come in a PDF format

Previously available Terms and Conditions (in pdf format)

• Broadband from EE - offers and promotions terms and conditions: from 12 July 2016 (.pdf 127 KB)
• Broadband from EE - offers and promotions terms and conditions: from 11 August 2015 (.pdf 198 KB)
• Broadband & TV from EE - offers and promotions terms and conditions: from 4 August 2015 (.pdf 192 KB)
• Data Boost for existing customers: from 17 June 2015 (.pdf 118 KB) 
• Data Boost for existing customers: from May 2014 (.pdf 183 KB)
• Student Broadband offer: from 1 September - 28 October 2014 (.pdf 200 KB)

• Broadband magazine competition - EE TV Sports Package Terms and Conditions (.pdf 260KB) >
• Broadband magazine competition - ASOS £500 Gift Voucher Terms and Conditions (.pdf 184KB) >

The Early Cancellation Credit of £50 for cancellation fees or early termination charges from your previous broadband and calls provider is only available to customers who are in contract with another provider for their broadband and calls subscription on the date they join EE broadband and incurred charges for leaving early.

Subscription includes any monthly outstanding payments for line rental or monthly call plans – this does not include outstanding call charges. You’ll need to provide evidence showing your full name and address, that you were in contract at the time you ordered your EE broadband and evidence you have paid any cancellation fees or early termination charges.

Evidence must be provided by uploading electronic copies at http://50credit.ee.co.uk/, where instructions on how to do this are provided. You must claim your £50 credit within 90 days of your EE broadband service being activated. The credit will be applied to your EE broadband account in the next month following the satisfactory completion and processing of your request.

If the credit is for an amount greater than your monthly charge, the remainder of the credit will be credited to the bank account from which your EE broadband monthly direct debit is taken.

These offers are no longer available.

• EE TV & Broadband tablet offer from 25 February - 7 April 2015 terms and conditions (.pdf 132 KB)
• Power Bar
• Wuaki voucher offer
• Cashback deal with EE TV and 4G tablet (.pdf 189 KB)
• NOW TV offer with EE TV from 1 September 2015 - 26 May 2016 terms and conditions (.pdf 157 KB)

If you applied for Home Broadband during a promotional period, you may have qualified for an EE Reward Card. This is a prepaid card that you can use at most places that accepts Mastercard®. The EE Reward Card is issued by Blackhawk Network (UK) Ltd., pursuant to license by Mastercard International Incorporated.

You will receive an email explaining how to claim your card after making two bill payments. If you haven’t received this within 30 days of paying your second bill, please contact the EE Reward Card team on 0800 587 2297 or email broadbandhelp@eecard.co.uk. Calls to 0800 numbers are free of charge, even when calling from a mobile.

You will need to activate your card before you can use it, and details of how to do this will be emailed to you. Your EE Reward Card is valid until the expiry date shown on the front of the card (12 months from issuance).

Learn more about your EE Reward Card

Find answers to frequently asked questions >

Or read our Full offer terms and conditions >