MTV Trax SIM - Help

  • EE
  • Orange
  • T-Mobile

8 March 2018 was the last day of our MTV Trax service. From 9 March 2018, you won’t be able to download or stream music on the MTV Trax App so those sections of the terms don’t apply to you. We’re sorry.

When you repurchase your pack after 3 April 18, you will be automatically moved to the £15 VIP Pack - giving you a whopping 10GB data, 500 mins and unlimited texts each month. You will get this new pack for as long as you keep topping up and buying the pack each month.  You can repurchase your pack by texting VIP15 to 150 and £15 will come out of your credit. If you’ve got any other questions, give us a call on 150

Get help with your new SIM.

I am having network/calling/technical issues. Who should I contact?

For network issues please dial 150 from your mobile, or 07953 966 250 from a landline.

My new SIM card isn't working - what do I do?

You may need to unlock your phone:

  • If your phone is currently locked to EE, call 150 for free.
  • If your phone is unlocked, please call 07953 966 250.
  • To unlock a phone from any other network, contact your current provider.
  • Orange users: put your Orange SIM back in your phone and dial 450
  • T-Mobile users: call 07953 966 250

For any other network, please contact your service provider.

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