Receiving your accessory
If you buy an Add To Plan accessory online or over the phone, we'll tell you about delivery times at point of sale.
If you buy your accessory at the same time as a handset, both items will be delivered at the same time. This should be within a few days, however if a device is in a pre-order period when you order, your accessory won't be dispatched until your handset is in stock.
Please note: You can only have one Add To Plan accessory bundle on your account at a time. You won’t be able to add any other data bundle to your account during the term of the bundle.
If you bought your Add To Plan accessory in one of our stores, you’ll only be able to return your purchase and receive a full refund if:
- you have insufficient coverage in your area
If your area does not have sufficient coverage then you must return your accessory within 14 working days, which is explained in our standard retail returns policy.
- if your accessory is faulty
To return a faulty accessory you will need the serial number of the product so please keep its original packaging.
If you bought your Add To Plan accessory online or over the phone, you may return your accessory in the first 14 days. Find more info on returning a product within 14 days.