Contact EE

Get help anytime

You can find answers to a range of queries and issues in our help articles. And it's available whenever you need it.

This is the QR code to scan to download the App

It's better in the app

Scan the QR code to download the EE app and get the best help experience.

Download the EE app and get the best help experience.

Manage your mobile account with our free text service

Text the following keywords to 150, or select them to open a pre-written message to send.

Check your balance and allowances

Check recent invoices and payments

Check whether your device is set up to use abroad

Check your upgrade eligibility

Get a list of all keywords and text services

All texts to and from 150 are free, whether you're in the UK or abroad.

Still need to contact us?
Choose a category

Account and billing

Technical support

Upgrade your mobile

Talk to our sales team

Track an order

Lost or stolen

Contacting from abroad

Make a complaint

If you’re not happy, we want to hear about it. We welcome your feedback, which helps us improve our products and services.

See ways to complain

This is the QR code to scan to download the App

It's better in the app

Scan the QR code to download the EE app and get the best help experience.

Download the EE app and get the best help experience.