Get in Touch

If you need to get in touch about your account information, you may be able to find your answer by simply texting one of our codes shown below. If you wish to speak to a Customer Service Advisor, our numbers are listed further down.

Handy text codes

Text the following codes to 150 for pay monthly and pay as you go:

BALANCE = to check your balance and allowances
BILL = to check recent invoices & payments
UP = to check for upgrade eligibility
HELP = to get a list of our most common services

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WANT TO JOIN EE?

PERSONAL ACCOUNT CUSTOMERS

0800 956 6000


Calls are free from your landline and mobile.

BUSINESS CUSTOMERS

UP TO 100 EMPLOYEES - 0800 956 6100
100+ EMPLOYEES - 0800 079 0888

Calls are free from your landline and mobile.

Hearing or speech impaired

Contact us through a sign language interpreter

Next Generation Text Relay

The Next Generation Text Service has now replaced the original Text Relay Service.  If you struggle to hear or speak on the phone, the Next Generation Text (NGT) Service and NGT Lite App can really help.

To contact us directly, using either the new Next Generation Text Service or the original Text Relay Service, dial 18001 in front of the following long-dial number:

EE all customers - 07953 966 250

A full list of destinations and pricing can be found here.

Opening hours

Join EE

8am - 9pm (Mon to Fri)
8am - 8pm (Sat & Sun)

Customer service

8am - 9pm (Mon to Fri)
8am - 8pm (Sat & Sun)

Lost or Stolen

24 hours a day
seven days a week