Flex plans explained

     
    >
  • Go to section

What are Flex plans?

What are Flex plans?

EE Flex plans give you complete freedom: no contract, no remembering to top up, no losing your unused data, and allowances you can change whenever it suits you.

With a Flex plan, like pay monthly, you set up one monthly payment so you never have to worry about topping up. But, like pay as you go, there’s no contract: you can change, pause or stop your plan whenever you like.

Plus, your unused data rolls over to the following month, and you can change your allowances whenever it suits you. 

What are the benefits of Flex plans?

What are the benefits of Flex plans?

Flex plans give you more flexibility. Their benefits include: 

  1.  

    they start from just £10 a month

  2.  

    you get loads of 4G data and minutes, plus unlimited texts

  3.  

    you set up one monthly card payment, and you never have to worry about topping up again

  4.  

    with no contract, you can change your plan whenever it suits you

  5.  

    you’ll get a Free Data Boost of 500MB every three months 

  6.  

    any unused data rolls over to the next month

Are there any charges for card payments?

Are there any charges for card payments?

No, but when you pay with a debit or credit card, you need to make sure that you have sufficient funds available. If you don’t have sufficient funds available and your bank or credit card provider charges you, then you’ll have to pay the charges.

How do I get a Flex plan?

How do I get a Flex plan?

There are two ways to get a Flex plan:

  1.  

    order your free SIM online

  2.  

    pop into your nearest EE store

Is this a contract or a Direct Debit?

Is this a contract or a Direct Debit?

Neither. You can cancel your Flex plan anytime. 

How do I manage my Flex plan?

How do I manage my Flex plan?

Once you’ve chosen your plan, you can manage everything in My EE:

  1.  

    check your allowances

  2.  

    manage your payments 

  3.  

    change your plan 

  4.  

    buy data and add-ons 

  5.  

    check your Free Data Boosts

Do I need a credit or debit card to pay for my Flex plan?

Do I need a credit or debit card to pay for my Flex plan?

Yes, you can only pay for a Flex plan with a debit or credit card.

However, if you prefer to use cash or another form of payment, and don’t mind topping up your account, we have a great range of pay as you go packs to choose from.

> Find out more about our pay as you go packs

What if my allowances run out before my plan renews?

What if my allowances run out before my plan renews?

If you’ve used some of your allowances before your plan renews:

You can buy an add-on in My EE

If you’ve used all of your allowances before your plan renews:

Choose a new Flex plan in My EE, pay for it and start it immediately

How does Data Rollover work?

How does Data Rollover work?

Data Rollover means you won't lose any unused data from your Flex plan. If you haven’t used all of your monthly data allowance, it will be added to the next one, so you get another chance to use it. If your next plan doesn’t start straight away, your leftover data will still be added so long as you start your next plan within seven days.

> Find out more about Data Rollover

How do Free Data Boosts work?

How do Free Data Boosts work?

Every three months your Flex plan will get a Free Data Boost to use in the UK and while roaming in the EU. The longer you stay, the more you get: every three months we’ll boost your monthly data allowance by an extra 500MB – and you get that extra data from then on for free. So your allowance keeps growing and growing. All you have to do is claim your Free Data Boost every three months in My EE.

And the best thing? You can do it again and again and again. So the more plans you buy over time, the bigger your monthly allowances become. 

> Find out more about Free Data Boosts

Can I change my Flex plan?

Can I change my Flex plan?

Yes, you can change your Flex plan any time you want.

  1. 1

    log in to My EE and choose a new plan

  2. 2

    then text NOW to 150 from your EE phone and your new plan will then start immediately

How do I cancel my plan?

How do I cancel my plan?

You can pause or stop your plan any time:

  1. 1

    log in to My EE and go to Menu > Flex plans

  2. 2

    then scroll down and tap the ‘Cancel Plan’ button

Once you’ve confirmed you want to cancel, we won’t take any further payments. You’ll be able to use the allowances you’ve paid for until your current plan period ends.

Can I get a refund if I change my mind?

Can I get a refund if I change my mind?

Yes. Once you’ve set up your card payments, you’ll have 14 days (the cooling off period) after you pay for your first plan or add-on to change your mind and let us know. We’ll then cancel any plans or add-ons you’ve requested, but you’ll still have to pay for any services you may have used during your cooling off period.

After the cooling off period:

If you change your mind about a plan or add-on that you bought after the cooling off period, call us free on 150 from your EE phone

How long do Flex plans last?

How long do Flex plans last?

All Flex plans last for 30 days.

We’ll always let you know the day before any payment is due.

Can I keep my existing number?

Can I keep my existing number?

Yes, you just need to get your PAC code from your old network.

> Follow our instructions for getting your PAC code

How can I keep track of my allowances?

How can I keep track of my allowances?

It’s easy to see how much of your allowances you’ve used and how much you have left.

  1.  

    log in to My EE or the My EE app

  2.  

    text AL to 150 from your EE phone

The legal bit

The legal bit

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 16/8/2018
Simon A posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

EE TV, Broadband and Home Phone Price Plans