| Service | Send to 150 |
| Ask for the last text message we sent you about card payments | CARD PAY |
| Ask for all the text messages we’ve sent you about card payments | CARD PAY ALL |
| Check if you’ve agreed to card payments for services on demand | CARD PAY STATUS |
| Check credit balance and allowances | BALANCE |
| Top up with a voucher | VO, then space, then the 16-digit voucher number eg VO 1234567891234567 |
| Top up with a registered credit or debit card | CR, then space, then the last four digits of your card, then a space then the amount you want to pay (between £5 and £95) e.g. to top up £10 with card ending in 1234, send CR 1234 10 |
| Link a new top up card | ETU, then space, then the |
How can I get help by texting 150 on pay as you go or flex?
- Go to section
Our text service makes it easy to manage your account and stay in control when you can't get online. Just send your keyword to 150, free in the UK and EU.
Here's a list of the keywords you can text and the service we'll provide if you're on pay as you go or a Flex plan.
Balances and top ups
Balances and top ups
Packs and add-ons
Packs and add-ons
Packs
Service |
Send to 150 |
Info on all packs |
All packs |
Info on Talk and Text packs |
Talk & Text |
Info on data packs |
Data |
| Info on Everything packs | Everything |
Info on BlackBerry packs |
BlackBerry |
| To stop your current pack | Stop Pack |
| If you have bought another pack and would like to start it early | Now |
| To see how long till your next Free Boost |
Boost |
Data packs
| Cost | £1 | £10 | £15 |
| Data | 100MB | 2GB | 5GB |
| Minutes | 10 | 100 | 500 |
| Text | 10 | Unlimited | Unlimited |
| Lasts | 7 days | 30 days | 30 days |
| Text to 150 | DP1 | DP10 | DP15 |
Talk & Text packs
| Cost | £1 | £10 |
|---|---|---|
| Minutes | 25 | 250 |
| Text | 50 | Unlimited |
| Data | 10MB | 10MB |
| Lasts | 7 days | 30 days |
| Text to 150 | TTP1 | TTP10 |
Everything packs
| Cost | £5 | £10 | £15 | £20 | £25 | £30 |
| Data | 150MB | 1GB | 2GB | 4GB | 8GB | 16GB |
| Minutes | 100 | 250 | 1000 | 1500 | 2000 | 3000 |
| Text | 250 | Un'ltd | Un'ltd |
Un'ltd |
Un'ltd |
Un'ltd |
| Lasts | 30 days |
30 days | 30 days | 30 days | 30 days | 30 days |
| Text to 150 | EP5 | EP10 | EP15 | EP20 | EP25 | EP30 |
Add-ons
| Service | Send to 150 |
| Info on text add-ons | Add texts |
| Info on minutes add-ons | Add mins |
| Info on data add-ons |
Add data |
International packs
| £10 | £15 | |
| International Minutes | 150 | 250 |
| Text | 150 | 500 |
| Data | 500MB | 3GB |
| EE to EE minutes & texts | Unlimited | Unlimited |
| Lasts |
30 days | 30 days |
| Text to 150 | INL10 | INL15 |
Flex plans
Flex plans
| Service | Send to 150 |
| For help creating your My EE account and getting your plan up and running | REG |
| Your remaining allowances, when your Flex plan renews and your top up credit | BALANCE |
| Find out how to top up via text | CREDIT |
| Find out how to get extra data via text | ADD DATA |
| Find out how to get extra minutes via text | ADD MINS |
| Get a list of available Flex plans | ALL PLANS |
| Check the status of your Free Data Boost | BOOST |
| See if you’ve rolled over any data to your current allowances | ROLLOVER |
| To link to our online help pages | HELP FLEX PLANS |
| To see roaming rates | RO + country e.g. RO AUSTRALIA |
Give us a call
Give us a call
Free to pay monthly
25p per call on pay as you go
25p per call on pay as you go
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Closed
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Sat to Sun
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Last updated: 25/7/2018
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