How can I get help by texting 150 on pay as you go or flex?

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Our text service makes it easy to manage your account and stay in control when you can't get online. Just send your keyword to 150, free in the UK and EU.


Here's a list of the keywords you can text and the service we'll provide if you're on pay as you go or a Flex plan.

Balances and top ups

Balances and top ups

Service Send to 150
Ask for the last text message we sent you about card payments CARD PAY
Ask for all the text messages we’ve sent you about card payments CARD PAY ALL
Check if you’ve agreed to card payments for services on demand CARD PAY STATUS
Check credit balance and allowances BALANCE
Top up with a voucher VO, then space, then the 16-digit
voucher number eg VO 1234567891234567
Top up with a registered credit or debit card CR, then space, then the last four digits of your card, then a space then the amount you want to pay (between £5 and £95) e.g. to top up £10 with card ending in 1234, send CR 1234 10
Link a new top up card

ETU, then space, then the
13-digit top-up card number e.g. ETU 0123456789012

Packs and add-ons

Packs and add-ons



Send to 150

Info on all packs

All packs

Info on Talk and Text packs

Talk & Text

Info on data packs


Info on Everything packs Everything

Info on BlackBerry packs


To stop your current pack Stop Pack
If you have bought another pack and would like to start it early Now
To see how long till your next Free Boost

Data packs

Cost £1 £10 £15
Data 100MB 2GB 5GB
Minutes 10 100 500
Text 10 Unlimited Unlimited
Lasts 7 days 30 days 30 days
Text to 150 DP1 DP10 DP15

Talk & Text packs

Cost £1 £10
Minutes 25 250
Text 50 Unlimited
Data 10MB 10MB
Lasts 7 days 30 days
Text to 150 TTP1 TTP10

Everything packs

Cost £5 £10 £15 £20 £25 £30
Data 150MB 1GB 2GB 4GB 8GB 16GB
Minutes 100 250 1000 1500 2000 3000
Text 250   Un'ltd   Un'ltd 
Lasts 30 days
30 days 30 days 30 days 30 days 30 days
Text to 150 EP5 EP10 EP15 EP20 EP25 EP30


 Service  Send to 150
 Info on text add-ons    Add texts
 Info on minutes add-ons  Add mins
 Info on data add-ons
 Add data

International packs

   £10    £15
International Minutes 150 250
Text 150 500
Data 500MB 3GB
EE to EE minutes & texts Unlimited Unlimited
30 days 30 days
Text to 150 INL10 INL15

Flex plans

Flex plans

Service Send to 150
For help creating your My EE account and getting your plan up and running REG
Your remaining allowances, when your Flex plan renews and your top up credit BALANCE
Find out how to top up via text CREDIT
Find out how to get extra data via text ADD DATA
Find out how to get extra minutes via text ADD MINS
Get a list of available Flex plans ALL PLANS
Check the status of your Free Data Boost BOOST
See if you’ve rolled over any data to your current allowances ROLLOVER
To link to our online help pages HELP FLEX PLANS
To see roaming rates RO + country e.g. RO AUSTRALIA

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Last updated: 25/7/2018
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