| Service | Send to 150 |
| Find out your telephone number | NUMBER |
| Check the status of your free Data Boost | BOOST |
| Check what data you've rolled over | ROLLOVER |
| Find out roaming rates | RO + country e.g. RO ITALY |
| Control diverts to your voicemail | VM ON or VM OFF |
| Check unlock status of your Apple phone | UNLOCK |
| Get a list of our most commonly used text services | HELP |
| Get a link to download the My EE app | APP |
How can I get help by texting 150 on pay as you go or Flex?
- Go to section
Our text service for pay as you go and Flex plans allows you to text keywords to 150 to quickly and easily manage your account when you can't get online. Plus all texts sent to and from 150 are free of charge, whether you're in the UK or EU.
What are general text services for pay as you go?
What are general text services for pay as you go?
What are the pay as you go text services for balances, top-ups and payments?
What are the pay as you go text services for balances, top-ups and payments?
| Service | Send to 150 |
| Get information on your remaining credit, allowances, packs, add-ons or free boosts | BALANCE |
| Top up with a voucher number | VO + 16-digit voucher number e.g. VO 1234567891234567 |
| Top up with registered credit / debit card | CR + last four digits of your card + amount you want to pay (between £5 and £95) e.g. to top up £10 with card ending in 1234, text CR 1234 10 |
| Link a new top up card | ETU + 13-digit top-up card number e.g. ETU 0123456789012 |
| Ask for the last text message we sent you about card payments | CARD PAY |
| Ask for all the text messages we’ve sent you about card payments | CARD PAY ALL |
| Check if you’ve agreed to card payments for services on demand | CARD PAY STATUS |
| Find out how to top up via text | HELP TOP UP |
What are the text services for packs and add-ons?
What are the text services for packs and add-ons?
| Service | Send to 150 |
| Get information on all packs available | ALL PACKS |
| Start another pack early | NOW |
| Get information on Talk focused packs |
TALK |
| Get information on Data focused packs |
DATA |
| Stop your current pack |
STOP |
Data focused packs
| COST | DATA | MINUTES | TEXTS | DURATION | TEXT TO 150 |
| £5 Pack | 500MB | 250 | Unlimited | 30 days | PACK05 |
| £10 Pack | 4GB | 100 | Unlimited | 30 days | PACK10 |
| £15 Pack | 8GB | Unlimited | Unlimited | 30 days | PACK15 |
| £20 Pack | 15GB | Unlimited |
Unlimited | 30 days | PACK20 |
| £25 Pack | 30GB | Unlimited |
Unlimited | 30 days | PACK25 |
| £30 Pack | 60GB | Unlimited | Unlimited | 30 days | PACK30 |
Talk focused packs
| COST | DATA | MINUTES | TEXTS | DURATION | TEXT TO 150 |
| £1 Talk Pack | 100 | 200 | 7days | TALK01 | |
| £10 Talk Pack | 2GB | 400 | Unlimited | 30 days | TALK10 |
What are the text services for add-ons?
What are the text services for add-ons?
| Service | Send to 150 |
| Get list of data, text or minutes add-ons | ADDONS |
| Get information on text add-ons | ADD TEXTS |
| Get information on minutes add-ons | ADD MINS |
| Get information on data add-ons | ADD DATA |
What are the text services for Flex plans?
What are the text services for Flex plans?
| Service | Send to 150 |
| Check remaining allowances, when your Flex plan renews and top-up credit |
BALANCE |
| Find out how to top up via text | CREDIT |
| Find out how to get extra data via text | ADD DATA |
| Find out how to get extra minutes via text | ADD MINS |
| Get a list of available Flex plans | ALL PLANS |
| Top up with a voucher number | VO + 16-digit voucher number e.g. VO 1234567891234567 |
| Check the status of your free Data Boost | BOOST |
| Check what data you've rolled over | ROLLOVER |
| Find out roaming rates | RO + country e.g. RO ITALY |
| Control diverts to your voicemail | VM ON or VM OFF |
| Check unlock status of your Apple phone | UNLOCK |
| Get a list of our most commonly used text services | HELP |
| Find out how to move to Pay As You Go | PAYG |
| Get help creating your My EE account and getting your plan up and running | REG |
| Get a link to download the My EE app | APP |
What if I need more information on my account?
What if I need more information on my account?
Good to know:
You can also find out more information about your account, plan, data allowances, additional payments or offers on My EE.
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Last updated: 18/3/2020
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