How can I get help by texting 150 on pay as you go or Flex?

     
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Our text service makes it easy to manage your account and stay in control when you can't get online. Just send your keyword to 150 for free in the UK and EU.

 

Here's a list of the keywords you can text to 150 and the service we'll provide if you're on pay as you go or a Flex plan with us.

General text services for pay as you go

General text services for pay as you go

Service Send to 150
Find out your telephone number NUMBER
Check the status of your free Data Boost BOOST
Check what data you've rolled over ROLLOVER
Find out roaming rates RO + country
e.g. RO ITALY
Control diverts to your voicemail VM ON or VM OFF
Check unlock status of your Apple phone UNLOCK
Get a list of our most commonly used text services HELP
Get a link to download the My EE app APP

Text services for balances, top-ups and payments

Text services for balances, top-ups and payments

Service Send to 150
Get information on your remaining credit, allowances, packs, add-ons or free boosts BALANCE
Top up with a voucher number VO + 16-digit voucher number
e.g. VO 1234567891234567
Top up with registered credit / debit card CR + last four digits of your card + amount you want to pay (between £5 and £95)
e.g. to top up £10 with card ending in 1234, text CR 1234 10
Link a new top up card ETU + 13-digit top-up card number
e.g. ETU 0123456789012
Ask for the last text message we sent you about card payments CARD PAY
Ask for all the text messages we’ve sent you about card payments CARD PAY ALL
Check if you’ve agreed to card payments for services on demand CARD PAY STATUS
Find out how to top up via text HELP TOP UP

Text services for packs and add-ons

Text services for packs and add-ons

Service Send to 150
Get information on all packs available ALL PACKS
Start another pack early NOW
Get information on data packs DATA
Get information on Talk and Text packs TALK & TEXT
Get information on Everything packs EVERYTHING
Get information on BlackBerry packs BLACKBERRY
Stop your current pack STOP PACK

Data packs

  £1 £10 £15
Data 100MB 2GB 5GB
Minutes 10 100 500
Text 10 Unlimited Unlimited
Lasts 7 days 30 days 30 days
Text to 150 DP1 DP10 DP15

Talk & Text packs

  £1 £10
Minutes 25 250
Text 50 Unlimited
Data 10MB 10MB
Lasts 7 days 30 days
Text to 150 TTP1 TTP10

Everything packs

  £5 £10 £15 £20 £25 £30
Data 150MB 1GB 2GB 4GB 8GB 16GB
Minutes 100 250 1000 1500 2000 3000
Text 250   Un'ltd   Un'ltd 
Un'ltd
Un'ltd
Un'ltd
Lasts 30 days
30 days 30 days 30 days 30 days 30 days
Text to 150 EP5 EP10 EP15 EP20 EP25 EP30

International packs

  £10 £15
International minutes 150 250
Text 150 500
Data 500MB 3GB
EE to EE minutes & texts Unlimited Unlimited
Lasts 30 days 30 days
Text to 150 INL10 INL15

Text services for add-ons

Text services for add-ons

Service Send to 150
Get list of data, text or minutes add-ons ADDONS
Get information on text add-ons ADD TEXTS
Get information on minutes add-ons ADD MINS
Get information on data add-ons ADD DATA

Text services for Flex plans

Text services for Flex plans

Service Send to 150
Check remaining allowances, when
your Flex plan renews and top-up credit
BALANCE
Find out how to top up via text CREDIT
Find out how to get extra data via text ADD DATA
Find out how to get extra minutes via text ADD MINS
Get a list of available Flex plans ALL PLANS
Top up with a voucher number VO + 16-digit voucher number
e.g. VO 1234567891234567
Check the status of your free Data Boost BOOST
Check what data you've rolled over ROLLOVER
Find out roaming rates RO + country
e.g. RO ITALY
Control diverts to your voicemail VM ON or VM OFF
Check unlock status of your Apple phone UNLOCK
Get a list of our most commonly used text services HELP
Find out how to move to Pay As You Go PAYG
Get help creating your My EE account and getting your plan up and running REG
Get a link to download the My EE app APP

 
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150
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25p per call on pay as you go
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Last updated: 16/10/2018
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

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