How do I pay for mobile apps?

     
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You can buy apps from your device’s app store and the cost gets added to your monthly bill or taken from your pay as you go credit.

 

It's quicker, easier, and safer than tapping in your card details and means all your phone costs sit in one manageable place.

Adding the cost of an app to your bill

Adding the cost of an app to your bill

If your phone uses a Google, Nokia, Windows or BlackBerry App store, you can buy apps and the cost gets added to your monthly bill or taken from your pay as you go credit.

It's quicker, easier, and safer than tapping in your card details and means all your phone costs sit in one manageable place.

 App Store  OS Version  Brand App Billing Available On  Payment Types
 Google Play  Android 2.2 and above  EE & T-Mobile  One-off App Purchases
 In-app Purchases
 Windows Marketplace  Microsoft Windows WP7.5+ and above  EE, T-Mobile & Orange  One-off App Purchases
 In-app Purchases
 BlackBerry App World 2.1 and above (BBOS)  BlackBerry OS4.5 and above (not BlackBerry 10)  EE, T-Mobile & Orange  One-off App Purchases
 In-app Purchases
 Subscriptions
 BlackBerry World (BB10)  BlackBerry 10.0 and above (not BlackBerry OS)  EE & T-Mobile  One-off App Purchases
 In-app Purchases
 Subscriptions

 Nokia Store
 Nokia Music Store (previously Ovi)

 Symbian S40 and S60  Orange  One-off App Purchases
You can

Contact an app developer. For a non-EE app, log in to your app store account and click on the app. Most will include the developer's web page and email address.

To find out which apps you have bought

Log in to your app store account to see a list of all the apps you've bought – even ones you’ve downloaded but then deleted.

 

Moving to a different operating system

Any app subscription you buy is not with the device, it's with the app store via your app store account. The subscription will stay active until you cancel it, even if you moved from an Android device to a Windows device.

If you're changing devices and moving to a different operating system (Android, BlackBerry, Windows) and no longer wish to have a subscribed app on your current device, you must cancel that subscription or you’ll still be charged.

Content for over 18s

The Android Play store doesn't permit any adult-related content. There are, however, some applications that allow customers to gamble. These gambling applications are free to download and the customer is verified through a credit card registration which is in line with existing legislation. Both the BlackBerry and Windows App stores verify age in their relevant accounts.

Download size limits

If the App being downloaded is over 20MB, most app stores will ask if you’d like to download using WiFi instead of using your mobile data allowance.

How to check if an app you’ve bought has a regular subscription

How to check if an app you’ve bought has a regular subscription

Log in to your app store and click on the app you've bought to see info on the charge. Any app with a regular subscription should be confirmed in the confirmation email you get from your app store.

If a developer agrees to refund my app purchase, where will the refund go?

App refunds will be made to your app store account as a credit for you to spend against future app purchases. It won’t go back onto your mobile bill as a credit, and you’ll still be charged for the app on your mobile network bill.

Are there subscriptions as well as one-off charges, and if so will the subscription continue to come off my bill?

A subscription can be daily, weekly, monthly or yearly – the details will be on your account in the app store. If you chose to accept a regular subscription and pay on your mobile bill then it will be paid via your mobile bill at regular intervals until you cancel the subscription.

Are there any limits to how many apps I can add to my bill?

When you joined our network your account would have been given a credit threshold based on your credit check – this determines how many additional charges you can add to your bill. If you buy enough apps to exceed your credit threshold you may find your account is suspended, and you'll need to call us on 150 to make a payment against your account to unsuspend it. We also have a limit on how much you can spend on any single app purchase – £15. If you want an app that costs more than £15 you'll need to pay by credit or debit card.

Is the data used to download the app included in the cost of the app?

No, data is charged at standard rates or included in your data allowance if you have one. You should always download over Wi-Fi to avoid excessive data charges when downloading apps, especially large apps.

Can I choose not to charge apps to my bill?

Yes. When you set up your app store account you can select another method of payment and this will become the way you buy future apps. If you’ve already selected your mobile network as your preferred option you can log in to your app store account and change this in your settings. If you want to completely block this option from your app store you can have a content bar added to your mobile account by calling us on 150 free from your EE phone.

How does an app purchase appear on my bill?

Normally the first 13 characters of the name of any Android apps you buy will appear in the Services from other companies section; it can also appear as 'Application' without the name of the app. If you need to confirm which apps you've bought on your mobile bill you can log in to your app store account to see how you paid for them. Please note: App purchases will appear as a charge that already includes VAT (the VAT is applied to the individual charge and is not added to the total value of the bill).

What if I want to claim the VAT back on an app I've bought?

You'll need to request this from the developer of the app.What if I buy an app and then change my mind and want to cancel?On Android there’s a 15-minute window within which you can change your mind and cancel the purchase. You’ll need to click on the app and select 'refund'.BlackBerry and Windows don’t offer this service and this is made clear in their terms and conditions. To cancel your purchase outside of the 15-minute window (Android) or immediately (Windows/BlackBerry) you’ll need to contact the app developer, which you can do by clicking on the app, where their email and website address is usually listed.

Are the payments when I buy an app added to My EE immediately?

Once the 15-minute reserve window has passed for Android apps the charge is added to your bill. For Windows and BlackBerry the charge is added immediately. You’ll need to pay for the app when you receive your next bill.Does app bill charging to my mobile bill work if Wi-Fi is connected?Yes, however the mobile data network must also be available so we can add the purchase to your mobile bill.

Did you know

You can buy an app for the app store when abroad - but roaming data charges may appy

 
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Last updated: 13/4/2018
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