How do I make a device payment?

In this article

There are multiple ways to make payments towards your device:

How do I make a device payment?

How do I make a device payment?

Pay by Direct Debit

A Direct Debit for your device was set up for you. Every month the amount due will be taken directly from your bank account. You can easily change the date of your device Direct Debit payments. In My EE: 

  1.  

    log in to My EE

  2.  

    click Manage Direct Debit

  3.  

    select Change Direct Debit date

Online

You can make a payment online in My EE.

Please note: you can only pay the agreed amount for the relevant month online. For extra payments please call us.

 

Call us

To pay your monthly charge, make over payments or to pay off your device in full:

  1.  

    call us on 360 from your EE phone

  2.  

    or call +44 (0) 7953 966 250 from any phone

How do I upgrade my device?

How do I upgrade my device?

We can sort out an upgrade over the phone. You'll need to:

  1.  

    pay off any outstanding balance on your device before you can upgrade.

  2.  

    call us on 360 from your EE phone.

Is there a limit to how much I can pay for my device online?

Is there a limit to how much I can pay for my device online?

You can only pay the agreed amount for the relevant month online. To make over payments or to pay off your device in full:

  1.  

    call us on 360 from your EE phone

  2.  

     or call +44 (0) 7953 966 250 from any phone

What if I can't make my device payments?

What if I can't make my device payments?

If you're worried about paying for your device, we have a team who can help you work out the next steps. To get in touch with us:

  1.  

    call 360 from your EE phone

  2.  

     or call +44 (0) 7953 966 250 from any phone

I'm not happy with my device can I return it?

I'm not happy with my device can I return it?

Yes. You can return your device within 14 days, as long as it's in a condition that's suitable under our returns policy.

Thanks for your feedback

 
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