My Direct Debit hasn’t been taken – what should I do?

In this article

Here's what to do if your Direct Debit hasn't been taken.

Give it a few days to allow for bank holidays or any technical delays, especially if it’s your first payment. If it still hasn’t been taken:

  1.  

    check with your bank that the Direct Debit has been set up properly

  2.  

    call us on 150 free from your EE phone

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